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Sahara Chrysler Jeep Dodge Ram
Las Vegas, NV
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Shady Dealership I purchased a vehicle from here on 9-7-2015. The sales rep Joe G. was all to happy to go on about how we were purchasing a certified used vehicle that I purchased a vehicle from here on 9-7-2015. The sales rep Joe G. was all to happy to go on about how we were purchasing a certified used vehicle that was fully inspected. (Expecting they would back what they sell) After driving it off the lot a day later i noticed it was shifting roughly between gears once it warmed up. This was a 2014 Dodge Charger. I took it to another dodge dealership since it was still covered under factory warrantee and they said the trans was leaking and was two quarts low. I called Sahara Chrysler Jeep Dodge and they gave me the well this must have happened after you drove it off the lot line of trash. When I walked into service I was completely ignored by three employees who looked directly at me and my 3 year old daughter and just continued to pick up the phones and call people without saying anything like, "We will be right with you." I had to leave my car with them and be stuck with a rental that was falling apart for two days just for them to turn around and say nothing was wrong with it and they somehow managed to damage the rim while servicing it. They say they are an honest dealership but.... they didint tell me about the rim I had to find out about it on my own. Sure enough i got it back home and noticed the rough shifting again and a loud clunk while shifting to reverse. To put the icing on the cake three weeks after we left the lot the finance guy started asking for extra documents to support both of our incomes. My wife and I were told we were approved after the sales rep went back to the sales tower and when we signed the paperwork in finance. We clearly explained to them how our income was and they even stated they only needed me on the loan. On the forth week they contacted me saying the bank didn't feel our income matched up and wanted me to call the used car manager, Dan (the owners son). After speaking with him he stated the bank wanted to increase the APR approx 1% and I told him I was tired of the run around and suffering I got with this vehicle and I simply wanted my trade in back as they were attempting to change the financing terms which allows me to take my trade in back by Nevada law. He initially agreed saying , "I respect your decision and want you as the customer to be happy." So I arranged to come pick up my trade in the next day. No surprise.... he called before I was about to leave and told me that the bank decided to finalize the deal with no reason as to why other than, "I dont know they must have made a special exception for us." Then when I told him wanted to speak with my wife about returning the vehicle he said, "Sorry there is nothing I can do since it has been finalized." I called the finance guy Nick and he stated to me that the dealership ate it on the increased finance charges to keep me in the vehicle against my wishes. To this day almost 40 days later my trade in had not been paid off. I found out that they sent the pay off the the wrong address and I was being charged late fees. Also I still have not received the green slip that was allegedly mailed to me a week ago so the car has had expired registration since 10-7-2015 since i cant register it without the green slip. Simply put as others have said here they don't back what they sell and they are as shady as it gets. I have been unable to get a hold of any of the three of them regarding my continued issues, Nick, Dan and Joe. After several ignored voice mails I've given up hope on any help from this dealership. The only good employee they have here that I interacted with is Chris B. in service who went above and beyond to fix my damaged rim that was caused by the initial service visit. Aside from that you should stay far away from this place. More
Worst service department I have ever dealt with. Ever. Took in my brand new ram truck for it's first oil change, and had 1 warranty issue with the trailer hitch electrical connector (for the trailer light Took in my brand new ram truck for it's first oil change, and had 1 warranty issue with the trailer hitch electrical connector (for the trailer lights). After they have it for 2 DAYS, I get a call and they say they can't figure out the part number for the trailer connector, so it must be an aftermarket product. At the end of the second day, I go down there to pick up the truck, because by this point I don't care if they fix it or not. when they bring the truck around, I go to the back and look at the trailer connector and show the service writer the very large CHRYSLER star symbol right on the front of it! At that point the service writer doesn't even know what to do and just says, "I'll look into this and call you tomorrow morning." It is now the afternoon of the next day and I have heard nothing from them. Their technicians are obviously incompetent, and the service writer, Robert (yes I am calling him out by name because that's how irritated I am about this seemingly simple issue), either doesn't care about customer satisfaction or doesn't know how to do his job. Needless to say, my truck will never be going back there. More
Excellent Service Experince One of the best Dealers in town. I highly recommend Sahara Dodge. I they are friendly and professional. Thank you guys for your help. See you soon aga One of the best Dealers in town. I highly recommend Sahara Dodge. I they are friendly and professional. Thank you guys for your help. See you soon again. More
Service Visit chasing a electrical issue Our dash lites in our 2014 Wrangler kept flashing, and once or twice the engine started hesitating. We had to take it back several times, but were al Our dash lites in our 2014 Wrangler kept flashing, and once or twice the engine started hesitating. We had to take it back several times, but were always provided a rental, reimbursed by Jeep, They finally did fix it and were very responsive and kept us updated. even got the free oil changes done. the problem was fixed with advise from Corp Jeep techs and hasn't happened since, Oh and we're getting 17-18MPG city! More
buyer MY SALESMAN WAS JOHN VERY GOOD AT WHAT HE DOES HE TOOK VERY GOOD CARE OF ME THANKS JOHN FOR KNOWING YOUR PRODUCT AND BEING SO VERY NICE MY SALESMAN WAS JOHN VERY GOOD AT WHAT HE DOES HE TOOK VERY GOOD CARE OF ME THANKS JOHN FOR KNOWING YOUR PRODUCT AND BEING SO VERY NICE More
They like to take advantage of your lack of car knowlege. I brought my Jeep in on a Monday lunchtime. I have an extended service warranty and asked if a battery replacement would be covered. I was told the I brought my Jeep in on a Monday lunchtime. I have an extended service warranty and asked if a battery replacement would be covered. I was told the VERY most I'd have to pay was $90. I was called the next day and told I owed $270. When I asked how this could be I was told "It was all explained to you yesterday". DO NOT buy or have anything serviced here. Even the woman in front of me was arguing with her aged husband about how she had to pay so much for a tune up. They take advantage of your lack of car knowledge and rip you off. More
Horrible & Dishonest Horrible service. Brought my truck in Wednesday for a simple repair and was promised my truck would be done by Friday. Friday comes and they said they Horrible service. Brought my truck in Wednesday for a simple repair and was promised my truck would be done by Friday. Friday comes and they said they "didn't have time" to fix it and it would be ready Saturday. Here it is Saturday 45 minutes before they close and of corse it's not ready. The guy in service tells me "well there are other cars out there too" I don't care about other cars I car about the one that I was promised would be done yesterday. The inconvenience and dishonesty is ridiculous and these people couldn't seem to care less. Never again will I bring a vehicle there and I suggest you don't either. More
Very Salty Very friendly yet a bit pushy customer service at first. Then when we starting to negotiate, things turned into something a bit more salty and rude. I Very friendly yet a bit pushy customer service at first. Then when we starting to negotiate, things turned into something a bit more salty and rude. I would not recommend them to anyone. They're definitely sketching. More
My salesman John at Sahara las vegas was accommodating, helped me in every way to bring my monthly payment down to what I can afford. Very informative, first time it was a pleasure to buy a car. helped me in every way to bring my monthly payment down to what I can afford. Very informative, first time it was a pleasure to buy a car. More