Sager Ford - Service Center

Sure not the same as Zumwalt! Service and courtesy have gone way downhill. I have lived in the St Helena area for over 15 years and had my cars serviced by Zumwalt many times. The Service and courtesy have gone way downhill. I have lived in the St Helena area for over 15 years and had my cars serviced by Zumwalt many times. The car always came back clean and the service was complete. I just took a, new to me, F-150 in for analysis due to an error message on the dashboard. The problem was a chewed wire by rodents which had moved into my engine compartment. I was shocked to find the problem was located but there was no effort to remove any of the debris from the rodents. That was just one issue. No waiting room open, terrible back room service desk, (felt sorry for the guys having to work there), I won’t be back for the work that is needed. More

This dealer is a joke. They don't care about the guy who just needed a part for his F150. Four attempts, one online and three phone calls and couldn't speak to anyone to he They don't care about the guy who just needed a part for his F150. Four attempts, one online and three phone calls and couldn't speak to anyone to help me with my part request. Online, nobody responded. The phone calls were just as ridiculous. I was told no one was available in parts. They took my phone number and nobody called back. The other two calls were answered and immediately asked me to hold. First call I held on for five minutes. The next call took place the next day, again I was asked to hold. I held on for ten minutes this time. This all spanned out over a week's time.. I went somewhere else to get the part. I can say, I would never buy a vehicle from this dealer who doesn't help out all customers, big and small. More

we left a car for a recall. They said 2 to 3 hrs but couldn't get it done till next day. When I picked it up, Giovanni in service was very personable, put on new difficult wiper They said 2 to 3 hrs but couldn't get it done till next day. When I picked it up, Giovanni in service was very personable, put on new difficult wipers at no charge and was so very nice and a veteran. More