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Safford Volkswagen Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
225 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 225 reviews

November 01, 2025

Clean, operated with proficiency the new building looks amazing and the staff was still nice even tho it was so early in the morning realistically I get it so that's amazing More

by TERRAIN20
Recommend Dealer
Yes
Employees Worked With
Carrie
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Nov 01, 2025 -

Safford Volkswagen Richmond responded

Thank you for your feedback! We appreciate your positive feedback about Safford Brown Volkswagen Richmond. It's great to hear that you found our new building impressive and that our staff provided excellent service. We look forward to seeing you again soon. Sincerely, The Team at Safford Brown Volkswagen Richmond

November 01, 2025

Came in for a state inspection. Was informed of a needed repair with evidence video and an estimate. Was provided guidance on holding off the repair for a month which helps me finan More

by JOEBERSELLI
Recommend Dealer
Yes
Employees Worked With
Daniel Baril
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Nov 01, 2025 -

Safford Volkswagen Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 01, 2025

Excellent customer service. Very easy to schedule an appointment. The work is done right the first time in a very reasonable amount of time. Customer waiting area has been updat More

by TDJEEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2025 -

Safford Volkswagen Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 31, 2025

Always a pleasure doing business at this establishment. They always do a great job with my vehicle never have any problems at all and the customer service is perfect. More

by bbolling64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2025 -

Safford Volkswagen Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

October 31, 2025

I love coming here because it's like coming to friends. Don is great and the rest of the staff is attentive and knowledgable. More

by HEARTFORMUSIC16
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Wood
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Oct 31, 2025 -

Safford Volkswagen Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Volkswagen Richmond.

October 31, 2025

Pleasant people. Clean, comfortable accommodations. My car feels like new again. I'm very happy. Have a nice day More

by gamberre3
Recommend Dealer
Yes
Employees Worked With
Daniel
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Oct 31, 2025 -

Safford Volkswagen Richmond responded

Thank you for your wonderful review! We're pleased to hear that you had a positive experience at Safford Brown Volkswagen Richmond and that your car feels like new again. We appreciate your kind words about our team and our facilities. We hope to see you again soon! Have a great day! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 29, 2025

This is my second time buying from this VE location. The sales and financing staff are really helpful and friendly. Thank you Mo and Chris!! More

by julie Strunk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Bouhafra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fitzgerald
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Oct 29, 2025 -

Safford Volkswagen Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

October 27, 2025

I have always had a good experience here. They seem very honest, and don’t feel like they’re trying to scam me into more work. More

by KAMREN_BALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Shipp
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Oct 27, 2025 -

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

October 27, 2025

Everyone I’ve dealt with has been professionals and done what they said. I especially like the videos they send showing what is going on with the car. More

by JEFFERSON.WOLFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Shipp
Report | Print
Oct 27, 2025 -

Safford Volkswagen Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Volkswagen Richmond, we look forward to having you as a valued customer for many years to come!

October 27, 2025

Great customer service. They do the job right the first time. Service is expensive though. You’re probably overpaying by 25%.. More

by rt_johns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Dalton, Karl Solid JR, Carrie Shipp
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Oct 27, 2025 -

Safford Volkswagen Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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