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Safford Volkswagen Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
225 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 225 reviews

November 16, 2025

The dealership is very clean, customer centric and professional. I would recommend and return to service my vehicle. More

by JHICK37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2025 -

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

November 15, 2025

I got a quick appointment and they were very courageous. Daniel gave me a print out of what needs to be repaired. More

by swilkins66
Recommend Dealer
Yes
Employees Worked With
Daniel
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Nov 15, 2025 -

Safford Volkswagen Richmond responded

Thank you for your positive feedback! We appreciate you taking the time to share your experience at Safford Volkswagen Richmond. It's great to hear that Daniel provided you with the information you needed for your repairs. We look forward to assisting you again in the future! Sincerely, The Team at Safford Volkswagen Richmond

November 13, 2025

Great place , good staff , nice selection. They made it easy to buy a new car. More

by derrelldjban
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quincy Teasley
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Nov 13, 2025 -

Safford Volkswagen Richmond responded

Thank you for your feedback, Derrell! We appreciate your kind words about Safford Volkswagen Richmond and our staff. We're glad to hear that you had a positive experience and found our selection helpful in your car buying process. We hope to see you again soon! Sincerely, The Team at Safford Volkswagen Richmond

November 12, 2025

It was great. I originally planned on going to the West Broad VW but they wouldn't even pick up the phone or let me leave a voicemail. Safford immediately picked u More

by Sanroquezairra
Recommend Dealer
Yes
Employees Worked With
Carrie
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Nov 12, 2025 -

Safford Volkswagen Richmond responded

Thank you for choosing Safford Volkswagen Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 12, 2025

Best experience ever The new facility is amazing. I found exactly what I wanted, and they took care of it. More

by RABIH.SABA0
Recommend Dealer
Yes
Employees Worked With
John Alley
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Nov 13, 2025 -

Safford Volkswagen Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Volkswagen Richmond. We look forward to having you as one of our valued customers for many more years to come!

November 11, 2025

Destiny was great to work with and very knowledgeable about the car. I really appreciate her help in picking out my car and getting me a great deal. More

by jacobroark03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Destiny Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2025 -

Safford Volkswagen Richmond responded

Here at Safford Volkswagen Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

November 11, 2025

Two points - the app used by the dealership is not intuitive; the estimate I received had double counted one service, and when I declined one it declined both. Second, I don't think the service tech t More

by BRENTAPPONYI
Recommend Dealer
Yes
Employees Worked With
Daniel
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Nov 12, 2025 -

Safford Volkswagen Richmond responded

Brent, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 10, 2025

Pleasant customer service, prepared and informed, was a bit of a wait but this is unusual for this dealership More

by ilonaes
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Shipp
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Nov 10, 2025 -

Safford Volkswagen Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 10, 2025

Excellent customer service, will to service. Will definitely use the service in the near future. More

by lovetowanda694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Dalton, Karl Solid JR, Carrie Shipp
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Nov 10, 2025 -

Safford Volkswagen Richmond responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our customer service at Safford Volkswagen Richmond. We look forward to serving you again in the near future! Sincerely, The Team at Safford Volkswagen Richmond

November 10, 2025

Quick appointment. On the day of service the team was on deck to receive my vehicle. More

by lovetowanda694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2025 -

Safford Volkswagen Richmond responded

Thank you for your kind review! We're thrilled to hear that your appointment went smoothly and that our team at Safford Volkswagen Richmond was ready to assist you with your vehicle. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Safford Volkswagen Richmond

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