Safford Toyota Glen Burnie

Arun helped me out so much, he also gave amazing advice on what to do with my car. on what to do with my car. More

I went in Friday for my brakes and rotors replacement and I got ripped off! I got ripped off! More

We have been a customer for years. We have bought two cars and have done numerous service appointments. This last service I have no words for, it was more than disappointing. There wa We have bought two cars and have done numerous service appointments. This last service I have no words for, it was more than disappointing. There was no communication, attempt charge for recalls and no work was done. More

Fraud, liars , thieves. Don’t not go there . They are thieves. I purchased a used Infinite QR 60 in October of 2023 from Safford brown Toyota. Matt was my salesman. Don’t not go there . They are thieves. I purchased a used Infinite QR 60 in October of 2023 from Safford brown Toyota. Matt was my salesman. As I was looking at the vehicle Matt approached me and started telling me about the vehicle. He said that it’s a one owner vehicle, one minor accident which resulted in the scratches on the bumper. He pulled the car fax which looked as he said one minor acc. I test drove the vehicle , it felt ok. Long story short, I purchased the vehicle. Two days passed, I saw white smoke coming from the exhaust. The next day I returned to the dealership, Matt was acting as if I was bothering him. They sent me to the service department the service department said that they had scooped it and nothing was wrong with the vehicle. I went home very dissatisfied. The next week I took the vehicle back to the dealership, they told me the same thing. I told them that the car is defective, so what can be done to rectify the problem? They said that I can take the vehicle to a Infiniti service center. I took the car back and forth with in three months. After three months their warranty had expired. Still the vehicle was smoking. In January 2024. I call and ask for the General manager, Matt who was very nasty, told me that he don’t know what I expect him to do because the vehicle is no longer their responsibility. I insisted to speak to the General manager, of course he was in a meeting and Matt didn’t know what time he would be out. I called until the manager of used car. Mike finally answered, I told him about the vehicle, he said that Matt had already told him, but he saw that I had purchased a extended warranty and the warranty will be able to fix it. Ok , i took the vehicle to JB infinite in Ellicot city, I had a oil change the service told me that the fuel injector was dirty so I paid over $600 to clean the fuel injector and the oil change. I didn’t mention the smoke as it was nt exhausting smoke for about two days. In my mind I thought that maybe ithe vehicle was smoking because the fuel injector needed to be cleaned. Whenever the car sits , like over night for two or three days, then they would have seen the smoke. I took it back to JBA infinite , Jay who was the service rep. Took a dip stick to check the oil , he said that the car fax is showing missing services so I would have to pay to open the engine and if it is as a result the extended warranty will not cover it and I would nt refunded the money to open the engine. He advised me to get a lawyer or trade it in. I then took it to AAA auto , they kept the vehicle for two days , the mechanic saw the vehicle, diagnose the problem as worn piston ring. They filed to the warranty company, the claim was denied. Ok. I’ve been driving with a smoke vehicle. In April I called Mike the service manager at Safford Brown, of course he didn’t answer and didn’t return my call. So went there , told him that the vehicle is smoking and he need to change the vehicle because the vehicle needs a new engine. At that time I call JR at JBA infinite. They both spoke. I showed him all my receipts of money spent. He said that the only solution was to trade it in. I thought about it starting the process then I declined, because they wanted me to pay more monthly and would lose the warranty. I declined. So mentally I’m stressed, I felt played by Stafford Toyota Glenburnie. May 28 2024. I went to Nationwide infinite in Timonium, to see if I could trade in the vehicle. I was advised to go to Carmax to appraise the vehicle and whatever they appraised it for Nationwide will match. I guess that they suspected something. I hurriedly went to carmax. After the appraisal, the appraiser showed me the report from auto check by Experdian, in the report the vehicle had three owners , three accidents. One minor, two accidents in the space of three months. Resulted I. Severe frame damages. Which was reported. More