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Safford Toyota Glen Burnie

21060, MD

Overview
Reviews
3.9
77 Reviews
Call Dealership (410) 761-9000

7167 Ritchie Highway

21060, MD

21060

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Showing 77 reviews

December 06, 2025

The folks are really friendly and super nice and helpful! .. Highly recommend the service team!! More

by mercythomas19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stefero
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Dec 06, 2025 -

Safford Toyota Glen Burnie responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 05, 2025

Excellent service and very professional and courteous! I have been going to this dealership sine 2009 and they have never disappointed me. More

by ontheskylinepkwy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Osegueda in Service was spectacular!
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Dec 05, 2025 -

Safford Toyota Glen Burnie responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Toyota Glen Burnie!

December 04, 2025

I already sent a complaint email and still haven't heard back. Customer service was awful More

by crjojola
Recommend Dealer
No
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Dec 08, 2025 -

Safford Toyota Glen Burnie responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Dec 08, 2025 -

Safford Toyota Glen Burnie responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 04, 2025

The requested service met expectations. No concern with the outcome. The communication was lacking. I texted the service rep after an hour or so after I dropped off the vehicle looking for More

by RGRODI
Recommend Dealer
Yes
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Dec 04, 2025 -

Safford Toyota Glen Burnie responded

We're sorry to hear that you didn't have a 5-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 03, 2025

My car was in your shop for 3 1/2 hours ! for an oil change and they drove my car to another location to get an inspection. More

by DBERGEN1990
Recommend Dealer
No
Employees Worked With
His name is Michael on the receipt
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Dec 07, 2025 -

Safford Toyota Glen Burnie responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Dec 07, 2025 -

Safford Toyota Glen Burnie responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 03, 2025

I received great service and my car was done in a very timely manner. Great service from start to finish. More

by kcrutchman
Recommend Dealer
Yes
Employees Worked With
Michael
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Dec 03, 2025 -

Safford Toyota Glen Burnie responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 01, 2025

We were so pleased with the friendliness, no pressure, authentic sales person Isaiah, that we had no hesitation making a purchase. We had been to two other dealerships and left with a bad impression so Sa More

by crguertin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Never dealt with John. We worked with Isaiah who was PHENOMENAL and Kwan and Jordan
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Dec 01, 2025 -

Safford Toyota Glen Burnie responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 26, 2025

El servicio es pésimo. . para un cambio de aceite se demoran como 2 horas y media. Lo hacen perder mucho tiempo More

by calvaradoe1
Service Communication
Recommend Dealer
No
Employees Worked With
John Stefero
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Nov 29, 2025 -

Safford Toyota Glen Burnie responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Nov 29, 2025 -

Safford Toyota Glen Burnie responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 24, 2025

Great business Timely even though they are having construction. My service appointment was good Good More

by kjhkkh
Recommend Dealer
Yes
Employees Worked With
Michael
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Nov 24, 2025 -

Safford Toyota Glen Burnie responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 22, 2025

Ever since I bought the car 4 years ago. I have only bought my car here for any repairs and maintenance. Service has been excellent every time. More

by amyh762003
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Nov 23, 2025 -

Safford Toyota Glen Burnie responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Brown Toyota Glen Burnie.

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