Safford Kia of Fredericksburg

I loved coming this dealership! I usually am not too big on kia but when I walked in I was greeted with a great smile and firm handshake. I listed my concerns about possibly buying I usually am not too big on kia but when I walked in I was greeted with a great smile and firm handshake. I listed my concerns about possibly buying one and they were taken seriously! Devyn was patient and accommodating and I feel as though he went above and beyond! I will definitely recommend this dealership in the future. I was and I am still happy with my purchase. More

Best service Department! Everything in line , ready to service my vehicle when I pulled in even though I was a little early. Dealing with Lee was a breeze! I knew exactly wha Everything in line , ready to service my vehicle when I pulled in even though I was a little early. Dealing with Lee was a breeze! I knew exactly what was going on, approximate length of time I would be there and cost! Right in line with what was in my plans. I drive 2 - 2 1/2 Hours to have my services done there and is well worth the trip. Thanks again Lee ! More

Very friendly and helpful. Worked at getting my car in much sooner than I expected. Worked at getting my car in much sooner than I expected. More

Great dealership bought 3 cars and would buy from them again if I should buy another car it would be this dealership. again if I should buy another car it would be this dealership. More

This was the best car shopping experience I’ve ever had! They were so patient with me, I didn’t feel like anyone was trying to pressure me or get over on me. Brayden was a saint! Highly recommend :) They were so patient with me, I didn’t feel like anyone was trying to pressure me or get over on me. Brayden was a saint! Highly recommend :) More

Warning: Average Documentation Fee in VA is $490 but they charged $949. Keeping the focus on the OTD price we asked to reduce it to the average amount, they only gave $300 car price discount. You be the jud charged $949. Keeping the focus on the OTD price we asked to reduce it to the average amount, they only gave $300 car price discount. You be the judge. Did they treat us fairly? Here's what happened... We recently purchased a used van there after our last van (same year/model) was totaled. We are out-of-state and I wasn't crazy about that for a car that had 2 owners, but we arranged to arrive at 12:30ish. We'd just gotten in the car for the 3.5 hour trip when they asked us to wait until 3pm. We did that for them knowing it would make for a very late night for us. When we arrived we were both excited that we might finally have found a replacement. That is until... The sales guy (a local in the area) guided us to a lot for our test drive. The lot was a parking lot for a field in which children were playing. One of the parents angrily approached & yelled at me for driving there. OK - no problem, so we left. But the agent didn't apologize for suggesting that location, or even acknowledge the situation. He'd been on his phone while we were doing the test driving. After he didn't offer a alternative location, I had to ask for one. This isn't customer service. We should've walked at that point. Given our experience, I kind of hoped the agent or the manager would AT LEAST bring the Doc Fee down to the average. After all, there were other similar year/model/trims/mileage with only 1 owner being sold for less not too far away. The agent said the discount was the most they could give. I asked for compensation for the missing key fob (It's going to cost us $428+tax from the local Toyota dealer). The agent said "I already gave you a $300 discount". I asked for compensation for the missing car manuals. They offered to buy one on Ebay and have it mailed to us. We needed the car, so we bought it, but we'll not be returning to Kia of Fredericksburg. The whole time it sure seemed they thought we'd come from far away so we wouldn't walk. But we can write. More

Safford Kia has been very helpful and satisfying to work with over the last 10 years. My contact person for the most recent issue, Pam Willis, went above and beyond to make sure that I was updated on the pr with over the last 10 years. My contact person for the most recent issue, Pam Willis, went above and beyond to make sure that I was updated on the progress of my vehicle’s repair and always responded promptly to my questions about the status of the repair over the time my van was in service. The problems were resolved, and my van is back in full operation! It was a pleasure working with Pam and the techs. I am a completely satisfied customer, and I absolutely recommend this dealership. More