Safford Kia of Fredericksburg

Noah our Salesman was great! Service representative personality is great! The service process leaves me feel not valued. Example: I called the service department twice to find th Service representative personality is great! The service process leaves me feel not valued. Example: I called the service department twice to find the answer to a question and was asked if I wanted to make an appointment or ask a question. I elected to just ask a question. I was then sent to a voice mail which is fine if someone actually planes to call me back. But even after two left messages on different days I never received a call back. Second example: when I had my Niro checked for an issue I was told there was a service that was recommended. After asking what service that was I relieved that the recommended service was far from necessary. That told me that this policy was designed to fleece an uneducated customer by a service policy instead of respecting and valuing the customer. What an insult. More

Absolute terrible customer service from the online sales department. Total inability to answer questions, gather information or return a phone call. Pretty horrible first impression from what seemed like a department. Total inability to answer questions, gather information or return a phone call. Pretty horrible first impression from what seemed like a decent dealership. Go elsewhere if you need a dependable team. More

Price not made mentioned in discussion of recommended services for completion. I stupidly ok'd without asking. They sounded very routine but the bill was about 800 dollars when I thought i was coming in services for completion. I stupidly ok'd without asking. They sounded very routine but the bill was about 800 dollars when I thought i was coming in for an oil change, tire rotation and recall fix initially. Stupid me! . Hit with an unexpected whopper bill. I hate that every time I've come here they want a survey completed and they actually give me a paper telling me exactly how they want me to fill it out!! ( all top grades of course). If they don't get a survey back there are repeated entreaties to send in your " survey.".Other than that work is done on time and properly. More

Very polite and very knowledgeable of my car. Will go back with any problem. GREAT Will go back with any problem. GREAT More

The service is excellent, everything was explained in a matter that was easy to understand. Also, they helped me to find the better financial options. matter that was easy to understand. Also, they helped me to find the better financial options. More

I loved coming this dealership! I usually am not too big on kia but when I walked in I was greeted with a great smile and firm handshake. I listed my concerns about possibly buying I usually am not too big on kia but when I walked in I was greeted with a great smile and firm handshake. I listed my concerns about possibly buying one and they were taken seriously! Devyn was patient and accommodating and I feel as though he went above and beyond! I will definitely recommend this dealership in the future. I was and I am still happy with my purchase. More

Best service Department! Everything in line , ready to service my vehicle when I pulled in even though I was a little early. Dealing with Lee was a breeze! I knew exactly wha Everything in line , ready to service my vehicle when I pulled in even though I was a little early. Dealing with Lee was a breeze! I knew exactly what was going on, approximate length of time I would be there and cost! Right in line with what was in my plans. I drive 2 - 2 1/2 Hours to have my services done there and is well worth the trip. Thanks again Lee ! More

Very friendly and helpful. Worked at getting my car in much sooner than I expected. Worked at getting my car in much sooner than I expected. More

Great dealership bought 3 cars and would buy from them again if I should buy another car it would be this dealership. again if I should buy another car it would be this dealership. More