Safford Chrysler Jeep Dodge Ram Fiat of Winchester

Poor quality of service The Jeep we purchased from Safford has been in for extended warranty repairs 2 times in the last 6 months. First, the front differential needed to be The Jeep we purchased from Safford has been in for extended warranty repairs 2 times in the last 6 months. First, the front differential needed to be rebuilt. When I made the appointment, I was told it would take one day. Upon check-in I was told no way, it would take 2-3 days and was offered a rental for $30/day. I questioned why I should pay for a rental when it was warranty work, Safford relented and provided the car free. Good thing because it took 5 days for the repair. The Jeep then started leaving me stranded; just randomly wouldn't start. Stafford was unable to find the problem and stated that if they couldn't get an error code, Chrysler would not allow them to troubleshoot any further. From May 2nd until the second week in August I battled with Safford and Chrysler trying to get the car fixed. Finally the car refused to start at all, was towed in and the technician found the wiring harness completely melted. My husband was quoted a price for the repairs by the Service Manager, yet when he got the bill it was higher. Nicole argued with him that the SM was wrong and this was the price. My husband insisted that he had been given a firm quote and again Safford relented and charged the price quoted. Today, August 24th, I received notification that the recalled ignition parts are finally available for the Jeep. The letter said to contact your Jeep dealer for the repair. Safford told my husband on the phone they did not have the parts in stock, could not make an appointment and further they were unable order the parts from Chrysler - all statements in direct conflict with the letter from Chrysler. Every other dealership we contacted had the part and offered an appointment within 3 days. Safford is getting written up for this as the recall letter said to file a complaint with NHTSA if the dealer is "..unable to remedy this defect without charge and within a reasonable time..". Stay away from this dealership & service department. You have to ask for everything, stand your ground when they change their quotes and, because you refused to be pushed around, they will refuse to do a mandated safety recall repair on your vehicle. In this information age, you can't even find the name of the person or persons who own Safford so that you can express your displeasure about their employees. I'm sure their prices are in line with other dealerships but they get one star from me in the ratings below because of the refusal to honor a quote without an argument. More

Better than expected My wife and I came in to look at a Ram 1500 that we saw online. That truck was no longer available, but Bruce went above and beyond the call of duty t My wife and I came in to look at a Ram 1500 that we saw online. That truck was no longer available, but Bruce went above and beyond the call of duty to get us into an even better truck than we thought we would be able to afford. More

Safford & Todd Hicks have exceeded my car buying experience! I've bought several new trucks the past 3 years all Fords until now I just bought a 2015 Ram 1500 crew Sport 4x4 from Safford in Winchester. Todd Hic I've bought several new trucks the past 3 years all Fords until now I just bought a 2015 Ram 1500 crew Sport 4x4 from Safford in Winchester. Todd Hicks went above and beyond when other sales representatives from other dealerships failed. Todd promptly returned calls and emails, he searched and searched until we found the truck with all the specs that I wanted and timely had it transferred to the Winchester Safford location. Also would like to review the showroom and dealership at Safford in Winchester looks great! I also worked with the sales manager Jim and he was also great to work with! So far I'm very happy with new Ram truck. More

Quick, helpful & great customer service I came to the dealership knowing what car I wanted. Unfortunately it had been sold two days prior. Bruce worked with me & saw there was another car si I came to the dealership knowing what car I wanted. Unfortunately it had been sold two days prior. Bruce worked with me & saw there was another car similar to the one I really wanted. Long story short, it all worked out. I love my 2013 Hyundai Elantra! Bruce was very patient & got me what I wanted. Danny was also a huge help in the finance department. Also, thank you Ron for everything you did to get me in the car that was right for me. I recommend this dealership to everyone in Winchester & the surrounding areas. Great prices, wonderful customer service & no matter what the case they will make sure to get you into what YOU want! More

The way car buying should be! We had a great experience in buying a car at Safford! Rick O. is fantastic- very upfront, no beating around the bush. We spent minimal time and were a We had a great experience in buying a car at Safford! Rick O. is fantastic- very upfront, no beating around the bush. We spent minimal time and were able to get the vehicle that we wanted. Danny was also great- he was able to beat our bank's rate for the loan. We will definitely send anyone looking for a car to you guys. More

The best customer serivice i have ever received. I have had an issue with my Dodge Journey for over a year and not one mechanic or dealer could or was willing to put in the time to figure it. It was I have had an issue with my Dodge Journey for over a year and not one mechanic or dealer could or was willing to put in the time to figure it. It was an issue that made my car pretty much undriveable. I came into Safford with all hope lost and met Mark. He immediately jumped in to help. He dropped what he was doing and took my car for a test drive to see what the problem was. He promised me he would fix it. AND HE DID! I had a long trip to go on and needed to take my car but couldn't if this didn't get fixed. He assured me he would have it done before I left. HE FIXED IT!! You can not imagine the amount of money I had spent on trying to get this diagnosed to no avail. With in a few days he took care of this issues that others couldn't do in over a year. I can't thank him enough for his attention to detail and determination to figuring this out for me. He saved me from having to get a new car. I have never received such amazing customer service anywhere. He has created a customer for life. More

Awesome experience My over all experience from beginning to end was great. Ben S. Bent over backwards in order to get me approved for my loan!! And the best payment I c My over all experience from beginning to end was great. Ben S. Bent over backwards in order to get me approved for my loan!! And the best payment I could afford. After day's and long hours of talking to the bank Ben called to say what time you want to pick up your new jeep:) I will always be greatful for that and will stay a faithful customer of Safford of Winchester!!! Thanks to everyone there! Natalie C.?? More

Service department The service department is a joke here, they do not treat customer first, they lie to get your vehicle in then take their time trying to fix it and get The service department is a joke here, they do not treat customer first, they lie to get your vehicle in then take their time trying to fix it and get it back, every time I come here it's the same thing. I'm not saying it's the technician fault, it's the people up including the head person for service, so please if u want your vehicle fixed and fixed in a reasonable time I suggest finding a different dealership More

Fairytale Experience!! Once upon a time you come upon a dealership that is so amazing, that they make your dream come true! Chris, Brad & Ben worked their hearts out for us Once upon a time you come upon a dealership that is so amazing, that they make your dream come true! Chris, Brad & Ben worked their hearts out for us and the end result has left me feeling like I took total advantage of them. They actually went over and beyond what other average dealerships would by comparison. I am so grateful Safford of Winchester was my top pick. My husband and I will most definitely be return customers! I give them a 15 on a scale of 1-10! ?? More

Wonderful! The salesman as well as the Manager were great. Gave us " a deal of a lifetime", The best part -- we did not have to drive to a city. Very knowle The salesman as well as the Manager were great. Gave us " a deal of a lifetime", The best part -- we did not have to drive to a city. Very knowledgeable, personable, and extremely willing to work with us. More