Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Very helpful, informative, and willing to work with you. and respected your opinion on trade ln, and purchase price of new car. and respected your opinion on trade ln, and purchase price of new car. More

Stafford stepped up. I had a check engine light and they reviewed it with no questions asked. I appreciate that. C Jenkins I had a check engine light and they reviewed it with no questions asked. I appreciate that. C Jenkins More

Behzad, Spencer and Mir were very helpful and transparent through the process. Easy from start to finish. through the process. Easy from start to finish. More

Took my Ram 1500 truck into the service department and was greeted by Alex Alvarado. Alex was very professional and courteous. Had just a regular oil change and miscellaneous maintenance items done. Was was greeted by Alex Alvarado. Alex was very professional and courteous. Had just a regular oil change and miscellaneous maintenance items done. Was in and out in less than an hour. Service department and lounge was very clean … what I look for in a service department. Clean service department means clean work. I will always get my truck serviced at Safford. More

Another great service visit at Safford Jeep! I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceed I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceeds my expectations with efficient, expert service, and friendly, courteous treatment. Most of my satisfaction comes from the efforts of my service advisor Alex Alvarado. It's nice to be greeted by someone who knows you, and your vehicles. I'm certain he'll be the manager of a service department at some point. Keep up the good work Safford Jeep! More

Service department folk are great; Gwen was a tremendous service advisor, walking us through every step of the services performed, and keeping us updated as soon as any repair progress was made. Thank you G service advisor, walking us through every step of the services performed, and keeping us updated as soon as any repair progress was made. Thank you Gwen! More

Great staff and service. Alex, in particular, was very responsive and accommodating. Plan to return again. Alex, in particular, was very responsive and accommodating. Plan to return again. More

Great experience everybody was great. Had a great job. Got my car back the following day. Had a great job. Got my car back the following day. More

With all objectivity and transparency, I do send all my gratitude to Erica Ramsey, the General Manager at Safford Chrysler Jeep Dodge of Springfield. I received a call from her, promptly after I posted my gratitude to Erica Ramsey, the General Manager at Safford Chrysler Jeep Dodge of Springfield. I received a call from her, promptly after I posted my complaint. And the misunderstanding was solved immediately. Thank you Mrs. Ramsey for the follow-up! More

Although people at the shop were nice and professional, and after several calls to get this appointment, and I had to wait 30+ minutes each time, I made sure by asking every time for getting a LOANER (Loan and after several calls to get this appointment, and I had to wait 30+ minutes each time, I made sure by asking every time for getting a LOANER (Loaner cars, provided by dealerships during repairs, are typically complimentary...), since my car's safety recall will take more than 2 days. They approved it after all, however, when I went to the shop, I was told I have to pay for a rental car instead, cause they don't provide loaners anymore!!!!!! I should've been told on the phone, and not wasting my work day! That was not good! Customer service needs more transparency and better service! More