Safford Brown VW of Richmond

Bad Service doesn't call back, OVERCHARGED, and DIDN'T FIX I took my 2014 VW Jetta TDI on 9/21/15 because my heater quit working they called back and said your the water pump is not working. So they changed t I took my 2014 VW Jetta TDI on 9/21/15 because my heater quit working they called back and said your the water pump is not working. So they changed that and my timing belt and changed me $1,707.74 So they way overcharged me for Labor which was $1,024.00. We asked to see the water pump "that the impeller was breaking apart" and they couldn't find it!!! So I called and talked to other dealerships and asked them how much it costs to change the water pump and since they were changing that the timing belt along with it.. They all told me $800 - $900. But still my heater is not working at all!!! I also think the reason why they overcharged me is because it was supposed to be covered under extended warranty... and come to find out the extended warranty turned it down and didn't pay. So I had to pay the $1,707.74 out of my pocket. Even called and tried to talk to service depart supervisor and left multiple voicemail's and STILL Waiting on them to call back to discuss this matter!! More

Extraordinary Car-Buying Experience My husband and I just had the most exceptional car buying experience with Ted Sisk of Brown's Volkswagen. I would not hesitate to recommend him or thi My husband and I just had the most exceptional car buying experience with Ted Sisk of Brown's Volkswagen. I would not hesitate to recommend him or this dealership. Ted is kind, helpful, informative and he worked hard to match us with the perfect vehicle and keep us informed throughout the process. Once our car arrived in Richmond, he took a great deal of time to teach us how to use all the technology the car offered and has continued to provide support and answer questions. We never felt pressured in the least, yet he communicated with us promptly at each step. We truly felt as though we were working with a friend or family member. He helped us get a great deal, too, and I'm tough to please when it comes to car pricing. I wouldn't hesitate to recommend Ted Sisk and Brown's to anyone. He is honest, very knowledgeable about cars and committed to his customers. We're absolutely thrilled with our VW Golf! More

keep looking! I was in the market for a minivan. I put down a large deposit at Brown VW on July 4 2015 on a minivan. This is the first time I purchased at Brown. I I was in the market for a minivan. I put down a large deposit at Brown VW on July 4 2015 on a minivan. This is the first time I purchased at Brown. I am a first time mom and was hoping the minivan would make things simplified for me and my son. It's been the exact opposite. On July 6th I return the van because I was experiencing issues with the van. I have had trouble since the vary beginning. I did not receive the bill of sale, finance information, or any paperwork stating the specifics about the sale. I have spent a lot hours since the 4th at Browns trying to resolve these issues to no prevail. It's been three weeks now with no resolve. I have had a horrible experience. I want my money returned. More

WARNING – This Dealership Reneges on Their Word! I can’t believe how unscrupulous this dealership is!!! I have been searching for a new car to replace my old car which had recently died and was not I can’t believe how unscrupulous this dealership is!!! I have been searching for a new car to replace my old car which had recently died and was not worth fixing. I opted for a VW Jetta Wagon and found the perfect one advertised at this dealership. I spoke to and also e-mailed salesman several times and we worked out the details. There was no haggling on either side as I agreed to pay their originally advertised price. I was sent a quote with all of the associated costs and the final out-the-door figure and was also sent an account router number to send the payment to. I offered to give them a deposit in one of our earlier conversations but was assured that I didn’t have to worry as they would hold the car for me. Well, I couldn’t believe what happened next when I was going to pay for the car…THEY SOLD IT RIGHT OUT FROM UNDERNEATH ME WHILE AT THE SAME TIME ASSURING ME THAT THE CAR WAS MINE! What type of dealership would do something so dishonest like this? I will never, ever do business with this dealership again! More

BEWARE! I have purchased 3 cars from this dealer in 1-1/2 years. I almost purchased a 4th today. The service department is super. The sales and financing I have purchased 3 cars from this dealer in 1-1/2 years. I almost purchased a 4th today. The service department is super. The sales and financing staff is terrible. The first car, new Pasat, delivered to us with a dent in the roof. Lucky we noticed it before departing the dealer. Second car, the engine compartment full of leaves and sticks, appeared to never been opened for delivery routines. Third car we were deceived regarding a purchased maintenance agreement on it and the second car. Of course the financing ace that sold us on it is long gone, they couldn't even produce the paperwork showing us the agreement the financing person had to sell us on the product. They are being difficult in righting the situation. Making it very difficult to obtain a refund for the agreement and trying to "prorate" something not used. My next set will be VW America and then court if I am not satisfied. JUST BEWARE. More

amazing! I am writing to affirm the friendliness and ease of coming to Volkswagen after speaking with Kimberly Creech. She calmed my fears and re-assured me th I am writing to affirm the friendliness and ease of coming to Volkswagen after speaking with Kimberly Creech. She calmed my fears and re-assured me that the time is NOW to come and speak about a new lease. I have been totally satisfied with my Jetta and was hesitating to come in due to a few repairs that needed to be done.....Kimberly helped me to overcome and take the next step! Super costumer service!!!! More

Worth the drive! Bobby and Ami were great! Nice staff and good selection. They took real good care of us. Thank you for being honest and friendly and the hotdogs! Bobby and Ami were great! Nice staff and good selection. They took real good care of us. Thank you for being honest and friendly and the hotdogs! More

We bought a used VW in March. The sales men were all dressed sloppily and weren't welcoming or professional. The finance rep told me I have no credit score. I told him I do, and it is the higher of the dressed sloppily and weren't welcoming or professional. The finance rep told me I have no credit score. I told him I do, and it is the higher of the two (my husband and myself). I told him he incorrectly typed my SSN. He refused to input it again in my presence. That night I pulled my credit score on all three bureaus and there my score was, and still the higher of the two. He got quiet and short when we refused the warranty, which was the same amount as our used car!! Well, only 33.4 miles into driving it, the check engine light came on. 40 miles into driving it the front passenger side wheel wobbled upon accelerating. I was so mad, as I bought this vehicle to transport my two kids (who are both under two). I took it to a local mechanic as I did not trust VW. $2700 later, we have a safe vehicle. The mechanic said they did such poor work, with extremely cheap parts, "fixing" all the things that VW said they replaced or fixed, that VW caused to much more damage to the vehicle. The wheel was very loose, and unsafe. Leaks everywhere. Replaced so many other things. So disappointed. I should have known just by their disheveled appearances and lack of service that I was buying a lemon. Just so thankful my kids were not harmed while I was driving it. STAY AWAY from this dealership!!!!! More

After writing the first review the management of the dealership emailed me and apologized for the salesman who I felt snubbed me. Bill Colgate offered me personalized sales service and they worked with dealership emailed me and apologized for the salesman who I felt snubbed me. Bill Colgate offered me personalized sales service and they worked with me very patiently while we tried to negotiate a Golf. Though I ended up buying a different car, I dragged my friend back when she needed to buy a new Volkswagon. Bill followed up with me every step of the way. More