Safford Brown VW of Richmond

Great Service Department I found everyone efficient and thorough with my car. It was a pleasant interaction, and the work was excellent. I had an accurate quote as well. The w I found everyone efficient and thorough with my car. It was a pleasant interaction, and the work was excellent. I had an accurate quote as well. The waiting area is very clean. Overall, a very good experience. More

Military DO NOT BUY from here!!!!! Buyer Beware, especially Military!!! Military DO NOT buy from here!!!! We bought a vehicle from them and are unable to register it in Oregon, my wif Buyer Beware, especially Military!!! Military DO NOT buy from here!!!! We bought a vehicle from them and are unable to register it in Oregon, my wife's state of residency. They sold us a vehicle with out proper titling and after months of trying to work with them, the sales Manager Derek Ryan is ignoring my emails and calls. Our last temp tag runs out the 9th of Nov and they are unwilling or unable to provide the paperwork Oregon needs so we can get it registered. So again Military DO NOT BUY from here. If you do you may not be able to register your vehicle in your place of residency and they wont help you!!! More

Awesome service department! Excellent work, on time, and accurate quote. No one tries to sell you anything you don't need or want. Well done! Good Job! Thank you! Excellent work, on time, and accurate quote. No one tries to sell you anything you don't need or want. Well done! Good Job! Thank you! More

great dealership I bought this car about a year ago from Brown's Volkswagen and it was a good experience without the pressure and wasting of time I had encounter at ot I bought this car about a year ago from Brown's Volkswagen and it was a good experience without the pressure and wasting of time I had encounter at other dealers over the years. I have also had my car serviced here and they also have been great. They have a downtown shuttle which is great too. More

Unprofessional follow up DO NOT be lead by notice of dealership helping individuals with "problem credit." They cannot help even non -bankrupt individuals. I completed the DO NOT be lead by notice of dealership helping individuals with "problem credit." They cannot help even non -bankrupt individuals. I completed the pre approval process with/volkswagen credit and listed Brown as my preferred dealership. Later got a call from Greg Shank telling me to apply directly to the Brown website. Hesitant because this meant another hard copy credit check..he assured me we have over X number of companies- we can get you approved. The next few days were spent leaving telephone messages trying to speak with him. Mr. Shank did not give me even the courtesy of a live call. After about a week and several voice mails to him - Mr Shank sends me an email- "we were unable to obtain approval - please contact us if there are changes." Are you kidding! So... unprofessional! More

Look somewhere else for repairs. Browns put a transmission in. Returned because ck engine & brake light came on next day. They claimed to add parts at their cost. After a month of hav Browns put a transmission in. Returned because ck engine & brake light came on next day. They claimed to add parts at their cost. After a month of having on my car the ck engine lights still on which they don't advise me to continue further repairs. The ck airbag lite is on & they don't "understand" the wiring. I have 90 days to find someone to make repairs in order to pass inspection. I am sick! BUT let me say, the parts dept is The Best. Knowledgeable & friendly guys ( Cassey & JD ) More

A helpful and professional experience I was in the market for a specific car, a Golf GTI, and Brown was very helpful in securing the car. They charged a fair price and provided exemplary s I was in the market for a specific car, a Golf GTI, and Brown was very helpful in securing the car. They charged a fair price and provided exemplary service. Melodie was the most helpful sales person I have encountered in 30 years of buying cars. Liz the finance director was quick efficient and knows how to read people. She did not sell want I didn't want to buy. More

experience Let just start off by saying the staff was excellent. I was very pleased with the knowledge of their staff. They really help me to find the car of my Let just start off by saying the staff was excellent. I was very pleased with the knowledge of their staff. They really help me to find the car of my dreams More

Excellent service All employees were friendly and helpful. They treated me as a valued customer. i located a vehicle online and was contacted within the hour. Salesper All employees were friendly and helpful. They treated me as a valued customer. i located a vehicle online and was contacted within the hour. Salesperson was timely to our appointment. He didn't pressure me to purchase. He was very patient and help in finding a vehicle within my price range. More