Safford Brown VW of Richmond

Amazing Service Everything about our experience was fantastic! I had an Urban Loader installed by the service department and was totally impressed with the ease throu Everything about our experience was fantastic! I had an Urban Loader installed by the service department and was totally impressed with the ease throughout the entire process and professionalism both the service and parts department exhibited. I purchased it online from VW and was able to ship it to your dealer for free, when I called for the appointment we were able to work with our schedule. I had to reschedule and that was not problem at all. The actual appointment was great as well and it was right on schedule with no delays. Although we live 1.5 hours away I will continue to have the services to all 3 of our VWs at Browns. Thank you More

Repair of used vehicle We had a difficult situation with a used car that we had purchased from an outside dealer "as is." Your Suzuki service department (Susan in particular We had a difficult situation with a used car that we had purchased from an outside dealer "as is." Your Suzuki service department (Susan in particular) and everyone who answered the phones were extremely helpful, efficient, attentive, and caring. I believe everything was done with our welfare in mind, and the staff as well as the technicians listened to our needs and priorities, servicing the vehicle just to the degree that we wished and within the time frame that we had hoped for. Thank you for your service. We will definitely come back. More

customer service Everyone was friendly and not at all pushy. Quick & straight forward. I emailed thru the website after business hours and someone responded by opening Everyone was friendly and not at all pushy. Quick & straight forward. I emailed thru the website after business hours and someone responded by opening of the next business day. More

Great customer service, nice people to deal with Everyone I dealt with was so nice and friendly. No one was pushy which is what I really liked. Ted was able to get me a great deal on a great car. I w Everyone I dealt with was so nice and friendly. No one was pushy which is what I really liked. Ted was able to get me a great deal on a great car. I would recommend them to anyone. More

Worked performed in a timely fashion. The oil change and state inspection were done in a timely manner. The additional tire rotation and other needed work was explained by the courteous se The oil change and state inspection were done in a timely manner. The additional tire rotation and other needed work was explained by the courteous service staff. More

Satisfied everytime! The professional care that is given to customers is outstanding! Susan Heindl is my Service Advisor. She and the rest of the team (receptionist, fel The professional care that is given to customers is outstanding! Susan Heindl is my Service Advisor. She and the rest of the team (receptionist, fellow service advisors, and cashier) do all that they can to ensure that customers receive prompt, courteous, and enjoyable service each time. More

Body repair after purchase I had an issue with a repair job on a used car that I purchased. The body still had a few dents and runs in the paint that was hard to see. I actually I had an issue with a repair job on a used car that I purchased. The body still had a few dents and runs in the paint that was hard to see. I actually had the car for 3 days before I noticed and Mark Shebelski had me bring the car back in to have it repaired properly. More

Best sales team ever Extraordinary service!! They are not the typical sales rutine where the sales person ALWAYS has the very same car you are looking for, or where the Fi Extraordinary service!! They are not the typical sales rutine where the sales person ALWAYS has the very same car you are looking for, or where the Finance guy is retiring that day and is going to give you a special deal.... or where you have to spend three hours with the sales man going back and forth with his manager, trying to reduce the price. These guys are professionals and very aware of what you need because they lsiten. Very happy.I was in and out in less than an hour. Very reasonable. More

Great service, Fast turn around, Great service team Great service, Great turn around time, Jeff Cooper was an amazing service advisor; always kept in contact to keep me updated on the status of my vehic Great service, Great turn around time, Jeff Cooper was an amazing service advisor; always kept in contact to keep me updated on the status of my vehicle. Will most def be returning for future repairs and service with Jeff. 10/10 great job! No complaints here More

Good SERVICE great service department ,pleasant interaction with Jeff and the entire service team I purchased several cars from the dealership and always return h great service department ,pleasant interaction with Jeff and the entire service team I purchased several cars from the dealership and always return here for servicing More