Safford Brown VW of Richmond

Quick service & friendly staff Kyle with the Service Dept. got my car in on short notice to perform an end of lease inspection. He kept me updated on what needed to be done and how Kyle with the Service Dept. got my car in on short notice to perform an end of lease inspection. He kept me updated on what needed to be done and how much it would cost. Rabih Saba, the Sales Manager, was an absolute SAINT. He spent hours with me going over my options trying to purchase my car because my credit wasn't great and I couldn't afford much. They worked their magic and went out of their way to help me when I was in a pinch. More

Another great service visit at Brown's Volkswagen. I have owned a Volkswagen for several years. In fact, this Tiguan is my second one. The ease of getting service scheduled and the knowledge and cour I have owned a Volkswagen for several years. In fact, this Tiguan is my second one. The ease of getting service scheduled and the knowledge and courtesy of the service department are exceptional. Jeff Cooper is always available if I have questions and is always willing to go above and beyond to make sure I understand what is recommended and what is being done. The decision to make another purchase of a Volkswagen was very strongly influenced by my experience with the service department at Brown's. More

recall for emissions and service Susan was a breath of fresh air to deal with. She took care of everything and her personality was great. If i met a person that was as attentive as h Susan was a breath of fresh air to deal with. She took care of everything and her personality was great. If i met a person that was as attentive as her I would have try to have her represent my company . I mean I had issues with Brown's Volkswagon and dealing with Susan started to change my outlook .Also Brown's should feel lucky to find a person that is this good to represent them. More

Great Service I have owned multiple VW's since 2003 and had them all serviced at Brown's. Jeff has always been excellent to work with - he not only outlines the se I have owned multiple VW's since 2003 and had them all serviced at Brown's. Jeff has always been excellent to work with - he not only outlines the service to be done at the current visit, but discusses maintenance required in the future. He is considerate of my time and clearly communicates issues and responses to questions. The quality of service is the main reason I continue to return to Brown's. More

Great service Friendly service & clear explanations; no 'car guy' speak. Love the free state inspections for Brown VW customers. Comfortable waiting room. No myster Friendly service & clear explanations; no 'car guy' speak. Love the free state inspections for Brown VW customers. Comfortable waiting room. No mystery charges when it came time to settle up. More

Great Service My experience as a new service customer started off badly due to my inquiry not being answered promptly. After the service adviser contacted me, by th My experience as a new service customer started off badly due to my inquiry not being answered promptly. After the service adviser contacted me, by the way her name was Susan, things went very well. She attentively listened to my issues with our VW Passat and suggested that I bring it in the next day. From the moment that Susan took over to help us I could feel her sincerity and interest in resolving my problems. She turned what could have been a bad experience into a long term customer. Thank you Susan and Browns VW. More

Great service I have been a patron of Brown's VW since 2002. They give great service and offer great deals when you want to purchase. I would highly recommend Brown I have been a patron of Brown's VW since 2002. They give great service and offer great deals when you want to purchase. I would highly recommend Brown's to anyone. More

So Happy! Getting my brand new car was easy and simple with all of the help from the sales and finance team. Ted explained the entire vehicle to me with lots of Getting my brand new car was easy and simple with all of the help from the sales and finance team. Ted explained the entire vehicle to me with lots of detail and patience. I couldn't be happier with my entire experience at Browns. More

Great customer service Jeff always remembers me and my vehicle. I trust his advice on my service needs. I am always pleased with the excellent service. I always recommend Jeff always remembers me and my vehicle. I trust his advice on my service needs. I am always pleased with the excellent service. I always recommend Browns. More

Browns VW Jeff is the most trusted advisor ever. I've been coming to Browns for almost 10 yes and he is the reason I keep buying the vw product. I only speak wi Jeff is the most trusted advisor ever. I've been coming to Browns for almost 10 yes and he is the reason I keep buying the vw product. I only speak with him. He is a 5 star employee. My VW guy! More