Safford Brown VW of Richmond

Waste of time Drove 2 plus hours to look at an SE Jetta 2019 talked them on Saturday and told them we would be up first thing when we got there nothing could not g Drove 2 plus hours to look at an SE Jetta 2019 talked them on Saturday and told them we would be up first thing when we got there nothing could not get anyone to talk to us had one guy come over to us but another couple came in and he went to them we waited 10 mins and couldn’t get anyone to even speak but nothing so we drove 30 min away to anyther VW dealer and bought the car we were looking for More

Brown's is the best choice I purchased my first VW from Brown's in 2015 and the experience was awesome, hassle free, and no buyer's remorse. So I found myself there again at 9:0 I purchased my first VW from Brown's in 2015 and the experience was awesome, hassle free, and no buyer's remorse. So I found myself there again at 9:00 am 01/18/19. I had seen the car I wanted online and decided if it was still available I would see if it was meant to be mine. I could not have been happier with the service I received from Christopher Wren, Michael Hayes, Milton Gonzalez and Ken Williams (I may be wrong on name, we had to go over to the Jaguar side to sign the paperwork). Either way, the experience was exactly as before, hassle free and the best customer service. My best friends parents have been loyal to Browns since the 80's and I see why. I would recommend Brown's to anyone. More

Overall Amazing Experience! Stevie was fantastic. She was very personable and helpful in every aspect of me finding and purchasing my new Jetta. Everything about my experience pu Stevie was fantastic. She was very personable and helpful in every aspect of me finding and purchasing my new Jetta. Everything about my experience purchasing my new Jetta was amazing. I would highly recommend. More

Great Sales Kate is a top notch salesperson. “Mo” Salem is a great finance guy, and sold me the plans I really needed. The whole team is low pressure, professiona Kate is a top notch salesperson. “Mo” Salem is a great finance guy, and sold me the plans I really needed. The whole team is low pressure, professional, and effective. Also, I love my new Brown’s VW Tiguan. Great experience. More

Happy with the car. Great customer service, courteous staff and salespeople, got the car for the price I was quoted. Derell Ross in sakes was great and helpfull. Very Great customer service, courteous staff and salespeople, got the car for the price I was quoted. Derell Ross in sakes was great and helpfull. Very happy. More

Again outstanding service by Jeff Cooper I know Jeff for a long time.Jeff always provides outstanding customer service to us. I truly appreciate his eager help and expert opinion. I always tr I know Jeff for a long time.Jeff always provides outstanding customer service to us. I truly appreciate his eager help and expert opinion. I always trust his advice. The service work is always outstanding. Thank you Jeff! More

Good Service Customer Service is always good when I come to the dealership. I was able to get my oil changed and was referred to someone who was able to repair a c Customer Service is always good when I come to the dealership. I was able to get my oil changed and was referred to someone who was able to repair a crack in my windshield More

Excellent purchase experience Had been shopping for a Tiguan locally for months. Stumbled across one on their lot. Great interaction. No haggling to get the best price. Drove u Had been shopping for a Tiguan locally for months. Stumbled across one on their lot. Great interaction. No haggling to get the best price. Drove up from Charlotte NC half expecting a "Bait and switch", but the car was sitting by the door...cleaned, ready, and had a full tank of gas. They gave my wife the full (detailed) tour of the car, while I went inside and finished the paperwork with Marwan. Again, expecting pressure on up-sales, but in reality it was a conversation about some options with pros and cons. No pressure, good information. Was out quickly. I really am surprised at the great experience. More

Outstanding Customer Service As usual, Jeff Cooper provided outstanding customer service. I truly appreciate his professionalism and expert opinion. I trust his advice. The repa As usual, Jeff Cooper provided outstanding customer service. I truly appreciate his professionalism and expert opinion. I trust his advice. The repair work is always done right the first time too. More

Towanda is good now Thanks to everyone that helped me, tony u are the best, tony took care of me and so did moe, moe made sure I was comfortable singing all those papers Thanks to everyone that helped me, tony u are the best, tony took care of me and so did moe, moe made sure I was comfortable singing all those papers even though it was 8pm and the cashiers had left moe still did their job to make sure everything was taken care of thanks guys More