Safford Brown VW of Richmond

I always feel welcome and treated good, they bring my car in for service whenever I want without an appointment. Nobody else does that. in for service whenever I want without an appointment. Nobody else does that. More

I just purchased a vehicle from Brown's. My husband and I worked with Angelica and she was amazing! She, and the entire team, made us feel comfortable, not pressured, and were incredibly kno My husband and I worked with Angelica and she was amazing! She, and the entire team, made us feel comfortable, not pressured, and were incredibly knowledgeable about their cars. We had previously gone to another VW dealership and had the opposite experience. Brown's and their team redeemed our hope in finding the car we really wanted. We never felt like we were a burden and all of our questions were answered with ease. I would absolutely recommend Brown's to anyone. More

I always received excellent service at Browns Volkswagen. I am a customer for life. I had quick turnaround from the service department. I want like to thank Jeff. Jeff made sure my car was ready the same day I am a customer for life. I had quick turnaround from the service department. I want like to thank Jeff. Jeff made sure my car was ready the same day. I would also like to thank Robbie and Austin from sales for making my car buying experience great. More

I went to Browns for an appointment on 8/17/21 my appointment was missing. However, Tiara was fantastic! Robbie was awesome! And love Batman! 😄 appointment was missing. However, Tiara was fantastic! Robbie was awesome! And love Batman! 😄 More

Do not buy a car from here. I bought a used 2017 GTI from Browns, had it inspected (I usually have them inspected prior to purchase but there were no appointments for a couple weeks out) post purchase, the u Browns, had it inspected (I usually have them inspected prior to purchase but there were no appointments for a couple weeks out) post purchase, the user car manager (Ed Dix) had expressed confidence that they would find nothing wrong with the car (even went on to say that his service team is excellent and thorough) but if they did he would resolve any identified issues. Inspection came back with 2k worth of repairs - including one of the headlight leveling sensors being held together with a ZIP TIE. After sending Ed the list of needed repairs, Ed only agreed to have their own shop look at it again to determine if the car actually needed those repairs - and only after a week of me calling him to discuss it - why would I trust them at this point? They were frustrating to deal with, ignoring my phone calls for over a week. I wound up going to the dealership in person to express my dissatisfaction, Ed Dix was very unprofessional and rude. He did eventually speak with the general manager who allowed me to unwind the deal, but only because I had to state my case as to why none of this was acceptable to any consumer. I will never buy a car from them and I suggest you don’t either. More

Was a great experience. The staff was highly knowledgeable, and was very friendly. Would recommend to everyone. If you need a new car this is the place to come. knowledgeable, and was very friendly. Would recommend to everyone. If you need a new car this is the place to come. More

This dealership received a vehicle I was interested in over the weekend. I made my interest in it known as soon as they were open on Monday. Everyone was cooperative, I was told they expedited the inspect over the weekend. I made my interest in it known as soon as they were open on Monday. Everyone was cooperative, I was told they expedited the inspection so we could get the ball moving on this. I passed over 2 other opportunities (for a car I've been looking for for a long time). I spoke with a sales person every single day about the car. They let me know today that the vehicle should be finished with the inspection. I was pumped and ready to go give them my money. Then they texted me to let me know they just sold it to an employee. xxxx happens, but I've been in contact with this dealership EVERY. DAY. When I requested to come see the vehicle, they told me to wait until the inspection was done, so I did. Then they sold it, anyway. I'm sure they're fine if you're buying a new car or something but the integrity just isn't there. I missed two great opportunities because I was assured I was going to get the chance to come check this vehicle out. They lied. More

Just purchased a car today, Would have given 5 stars for the overall experience. However, shortly into our 2 hour drive home, we discovered they only put a half a tank of gas. We actually waited for them t the overall experience. However, shortly into our 2 hour drive home, we discovered they only put a half a tank of gas. We actually waited for them to put gas in the car, as it was on empty when we got there. They knew we drove 2 hours. Who does that?! We’ve bought several cars over the years and have never not had a full tank of gas when we drove out of the dealership. More

Happy with my Honda Harry J January 1st, 2020 "A helpful and professional experience" I was in the market for a 2017 Honda Accord EX, and Brown was very helpful in securing th January 1st, 2020 "A helpful and professional experience" I was in the market for a 2017 Honda Accord EX, and Brown was very helpful in securing the car. Aaron Montgomery was the most helpful sales person I have encountered.He was great from the beginning to the end the sale. More

Great place to buy a car Jennifer was super helpful, she was very patient with all my question my 1st time not getting push on things I did not want..Everyone there was nice t Jennifer was super helpful, she was very patient with all my question my 1st time not getting push on things I did not want..Everyone there was nice they all work hard to get me my payment plan More