Safford Brown VW of Richmond

Would never take my VW anywhere else!! Jeff is awesome. Thank yo for saving me so much $$$ on the last visit. See you in 5000 miles. Thank yo for saving me so much $$$ on the last visit. See you in 5000 miles. More

I will not say anything bad about the other VW Dealerships in town because everyone has a bad day. I will say that this was the best car buying experience I have had in years. I love my TDI Passat Dealerships in town because everyone has a bad day. I will say that this was the best car buying experience I have had in years. I love my TDI Passat!! Colby Hall was my salesman and what a great guy!! More

I just bought my 3rd Volkswagen from Brown's. I am not one to fill out online reviews as a norm, but I feel obligated to share how well this dealer does business. They really do it all the right way. I ha one to fill out online reviews as a norm, but I feel obligated to share how well this dealer does business. They really do it all the right way. I had a problem with my last car after the warranty expired. The GM (Bill Colegate) there pretty much hand held my wife through the repair while I was out of the country on business. This is the kind of service that is the norm with them. And just so everyone knows, they fixed the car for my wife at no charge. You have a customer for life. More

Good professional attitude from Mr. Cooper. He apologized for the extra time that I had to have the car in because the required part didn't come in when he though it would. I appreciate the honesty. He said for the extra time that I had to have the car in because the required part didn't come in when he though it would. I appreciate the honesty. He said the part didn't come in but when it did, the car would be fixed. He took care of some recall stuff which i didn't even know had been issued. Good exerpience. I just wish the car itself was less repair-prone. Overall, Mr. Cooper handled everything well. More

I've used this Brown's VW for over 5 years now and have always found them to be great to work with. Scheduling appointments is easy. Shuttle service is convenient. Waiting room is comfortable. I've always always found them to be great to work with. Scheduling appointments is easy. Shuttle service is convenient. Waiting room is comfortable. I've always been willing to pay dealer prices for confidence in quality partts and service. More

Brown's VW service department always gives me a scheduled time for my regular service appointments and always has my golf ready within about an hour. It is rare to find a place that can do any maintenance on time for my regular service appointments and always has my golf ready within about an hour. It is rare to find a place that can do any maintenance on a timely schedule. Thanks for not making it an all day visit!!!! For my last maintenance they informed me there were 2 recalls that needed to be performed on my Golf and asked me if I wanted them BEFORE they did it. RARE great service!!! More

Just to give a little history in reguards to colby hall.....colby and i used to go to school together and where i purchased my corolla over 4 years ago,he also was working there at the time.now since hall.....colby and i used to go to school together and where i purchased my corolla over 4 years ago,he also was working there at the time.now since hes left priority toyota colby has been trying to help me out with a car since.he calls me up and tells me i got some good news for u....would you like and early xmas present? i said colby dont play with me lol.low and behold that night i bring home a 2012 jetta se.colby is an outstanding salesman with a wonderful personality and will work hard to get you the best deal possible.hes understanding and he listens to what the customer wants and need.not very may salessmen will work for the customer but u can count on colby too.hes very determined but gentle at the same time and you can guarantee he always get the job done. More

Colby was extemly helpful. I purchased a used 2005 escalade. Mr. Hall went out of his way to make sure I could get the proper financing with fair apr rates. He was very polight and effective. He allow escalade. Mr. Hall went out of his way to make sure I could get the proper financing with fair apr rates. He was very polight and effective. He allowed me to take the car overnight in order to make certein this was the car I wanted. The day after I purchased the car the winsheild cracked and he went the extra mile to get it replaced at no charge. His manager originally only wanted to pay half but Colby got the head manager on the phone and explained the situtation and got it taken car of for me free of charge. The overall service and experience was excellent thanks to Colby Hall. More

I called Colby back in march of 2011 and told him I was looking for a Acura TL. Within a week, he called me and told me he had the car waiting for me. He had the financing worked out when I arrived. It was looking for a Acura TL. Within a week, he called me and told me he had the car waiting for me. He had the financing worked out when I arrived. It was a very comfortable environment, he was friendly, personable and most of all, I felt like I got a fair deal. I would definitely purchase from him again! He went above and beyond to get the car on his lot and get me a low interest rate with reasonable payments. More