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Safford Brown VW of Richmond
Richmond, VA
116 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 116 reviews
August 18, 2024
Horrible - They claim to be military friendly. .. from across the showroom floor and in an office I heard, "I don't give a xxxx he's a disabled Veteran" - not once, but twice. Don't give these peop .. from across the showroom floor and in an office I heard, "I don't give a xxxx he's a disabled Veteran" - not once, but twice. Don't give these people people your money, if you claim to support the military or Veterans. More
by Disgruntled_Disabled_Veteran
Employees Worked With
GM - claimed no such language exists in the VA Constitution for Tax exemption for disabled Veterans, Eric Beddard
April 16, 2024
This concerns the service department only. i took my VW for 100,000 mile service and inspection i bought my car and had it serviced here for 10 years. this time i was told my brakes pads an i took my VW for 100,000 mile service and inspection i bought my car and had it serviced here for 10 years. this time i was told my brakes pads and rotors needed changed they were within 1% good enough to pass inspection but needed taken care of. I chose not to and took to my local mechanic. Not only were my pads at 50% the rotors were good ! whoever is running the service department should be ashamed i will never be back !! More
by mmari38
Employees Worked With
Donald Wood
December 24, 2023
Horrible place with very bad service. They sold me a Tesla with illegal tint, I went back to them to get and inspection and Don in service actually said I am the one who put the tint on. They sold me a Tesla with illegal tint, I went back to them to get and inspection and Don in service actually said I am the one who put the tint on. This guy is so bad I even showed him a photo when I purchased the car and the tint is apparent with the sales person even in the photo and the date and he still denied it. Be very careful there was also a problem with the trunk lid that causes the power in the license plate to not work. They offered no solution and I am stuck with a car I can't drive that I paid $50k for. More
by Gerard
Employees Worked With
Donald Ellis
December 16, 2023
Terrible service! !!! I bought a Tesla and they put the tires on wrong, causing damage that I had to pay for!!! They also put the wrong parts on the car, which I also h !!! I bought a Tesla and they put the tires on wrong, causing damage that I had to pay for!!! They also put the wrong parts on the car, which I also had to pay for! It has taken them forever to provide the title to the car! Been without the title for 2 months! This is a TERRIBLE dealership! STAY AWAY FROM THIS TERRIBLY RAN PLACE, UNLESS YOU HAVE AN UNLIMITED AMOUNT OF MONEY TO SPEND! This place is a complete rip off!!!!! More
by Very Angry Customer
Employees Worked With
Jonathan Beyer, Wayne Bryant, Jeffrey Cooper, Donald Ellis, Michael Lindefeld, Werley Tejeda, Robert Lawhorne, Donald Wood, Eric Beddard, Byron Burt
April 10, 2023
I had a great experience with the sales staff at this location. Jay was especially patient and understanding with my needs. I look forward to returning here again in the future. Keep up the good work!!! location. Jay was especially patient and understanding with my needs. I look forward to returning here again in the future. Keep up the good work!!! More
by Redz2014
Employees Worked With
Jay Johnson
November 04, 2022
Tiera is a delight on the phone, schedule my appointments with ease. Very respectful and nice. Best receptionist they’ve had since I’ve been coming here. with ease. Very respectful and nice. Best receptionist they’ve had since I’ve been coming here. More
by Chea
Employees Worked With
Tiera Brown
November 04, 2022
Great place to shop a car and service staff are great and friendly I recommend this place friendly I recommend this place More
by Milgonz48
Employees Worked With
Jeffrey Cooper, Donald Ellis, Michael Lindefeld, Werley Tejeda, Robert Lawhorne, Donald Wood, Eric Beddard, Mo Bouhafra, Jordan Cook, Byron Burt
