Brown's Manassas Subaru - Service Center

Safford Brown Subaru Manassas has the most reliable, friendly and professional service department of any dealership with which I have ever been associated. Each time I visit - including this past weeken friendly and professional service department of any dealership with which I have ever been associated. Each time I visit - including this past weekend (02.08.2025) - the service team is gracious and transparent. It is this latest experience by which I give Safford Brown a 5 star rating. When I entered the service area, I was welcomed by several employees and asked on more than three occasions if I needed assistance. Though I had an appointment, it really was nice that the service team responded to my arrival in such a customer forward and cordial manner. Within moments, my service advisor Meredith and I were going over the scheduled maintenance I had requested and additional matters I wanted checked. Once we had discussed each item, Meredith went back through the list to make certain no details were missed. While enjoying a comfortable wait, I witnessed several service personnel coming in (on more than one occasion in some instances) to inform other customers of the progress of each of their repairs. Although I was in for regular maintenance and was familiar with the amount of time I'd be there, Meredith still came in to update me on my vehicle. What a delightful thing it is when a company and its staff communicate so readily with customers. When my car was finished, Meredith walked me through everything that the technicians had done and explained the invoice. As I drove off, I knew that my vehicle been well worked on and examined; but more importantly, I had that feeling - as I always do when I come to Safford Brown Subaru Manassas - that the service department cares about me the customer. For both reasons, I will continue to be a loyal patron of this dealership. More

USB DRIVE WAS LEFT INSERTED IN MY ASCENT. AFTER SERVICE NOW I AM HAVING PROBLEMS WITH VEHICLE STARTING AFTER SERVICE NOW I AM HAVING PROBLEMS WITH VEHICLE STARTING More

Recently, we were returning from a long roadtrip and the oil light lit up in our Outback. We were still about 60 miles from home and were anxious about pushing through to the end to go to our local dealers oil light lit up in our Outback. We were still about 60 miles from home and were anxious about pushing through to the end to go to our local dealership the next day. We googled for the nearest dealer to our location, which happened to be Safford Brown in Manassas, VA. Upon pulling onto the lot, we were greeted by one of the sales reps who happened to be outside. He was very friendly and directed us to their service department. As soon as we walked into the service department, we were greeted by Mr. Shay Phillips. He listened attentively to our situation and problem, assured us he could help, carefully explained the steps their maintenance guys would execute to determine if we had a simple problem with just needing an oil change, or a more serious problem with a leak. As Shay had indicated would be the case, the maintenance team got to us very quickly. Within 45 minutes, we had good news that all we needed was an oil change. Shay was very professional and caring. Rather than worrying that we'd be taken advantage of (as two older women away from home), we felt we were in good hands with Shay and his team. This experience speaks wonders for Safford Brown and renews our commitment to Subaru as our car of choice. BTW, if you are traveling far, especially on some dusty roads, get an oil change before leaving home and bring an extra quart of oil with you! More

I have been very pleased with the service at this dealership.Very knowledge and helpful. dealership.Very knowledge and helpful. More

We received an email telling us we needed a software update for our Starlink subscription. We called Meredith, our favorite service writer and she scheduled us for the same morning, but with the caveat update for our Starlink subscription. We called Meredith, our favorite service writer and she scheduled us for the same morning, but with the caveat that the update might take as much as 1.5 hours. She also noted that our car was not totally clean. The software update went perfectly, took an hour and a half, as promised. AND THE CAR WAS WASHED AND TOTALLY SPOTLESS, INSIDE AND OUT! We LOVE our Subaru (it is our 8 one going back to 1986 and this one has a LOT of safety upgrades which are also much appreciated. The EYESIGHT upgrades are especially welcome. Brown and now, Safford Brown Subaru always does a wonderful job, are very honest, do not try to upsell you on service, but will tell you if there are any issues that need addressing, in which case YOU decide what to do, and what and where to have it done. Although they would like to have the service done at the dealership, they are not pushy or demanding. If there were 11 stars, I would give them 12. They are the perfect dealership and the perfect service center. THEY CARE!!!!!!! More

I have bought four cars from Browns' and always received a fair deal. The service department is excellent. During my most recent service visit, Browns' made the repair (refastening a loose exhaust heat shi a fair deal. The service department is excellent. During my most recent service visit, Browns' made the repair (refastening a loose exhaust heat shield on my ten year old Outback) for free. Terrific customer service this week, and always. I'll be back. More

Been going there for several years & appreciate the customer service I get Every customer is dealt with a team who knows what they are taking about (imagine they're all woman) Special thanks to Shelly customer service I get Every customer is dealt with a team who knows what they are taking about (imagine they're all woman) Special thanks to Shelly & when she isn't there Sue takes care of my needs. Another shout out to mech. Zac who has made my husband 2004 car a dream AND a note about the manager-hes great & has always support his team that why i go there . All the people Ive met or interacted with are professional and seem happy to be there to serve you- that means from top-to-bottom this is the best place of business i use (I should know having been a manager for 25-30 years. You're only as good as your team - they are everything More

Professional service Greatest customer service ever as soon as I walked in and Vince and every one that was there to drop off my Subaru for warranty service work to be don Greatest customer service ever as soon as I walked in and Vince and every one that was there to drop off my Subaru for warranty service work to be done and I always got a phone call on the status that was being done the entire time until pickup. More

Real people at this dealership I bought here and I service here, and I live quite a ways away, so it's a hike, but worth it -- the reviews are accurate, this is where you want to bu I bought here and I service here, and I live quite a ways away, so it's a hike, but worth it -- the reviews are accurate, this is where you want to buy and service your Subaru. Nice folks, easy to deal with. Good service all the way around. More