Safford Brown Subaru Manassas

We received an email telling us we needed a software update for our Starlink subscription. We called Meredith, our favorite service writer and she scheduled us for the same morning, but with the caveat update for our Starlink subscription. We called Meredith, our favorite service writer and she scheduled us for the same morning, but with the caveat that the update might take as much as 1.5 hours. She also noted that our car was not totally clean. The software update went perfectly, took an hour and a half, as promised. AND THE CAR WAS WASHED AND TOTALLY SPOTLESS, INSIDE AND OUT! We LOVE our Subaru (it is our 8 one going back to 1986 and this one has a LOT of safety upgrades which are also much appreciated. The EYESIGHT upgrades are especially welcome. Brown and now, Safford Brown Subaru always does a wonderful job, are very honest, do not try to upsell you on service, but will tell you if there are any issues that need addressing, in which case YOU decide what to do, and what and where to have it done. Although they would like to have the service done at the dealership, they are not pushy or demanding. If there were 11 stars, I would give them 12. They are the perfect dealership and the perfect service center. THEY CARE!!!!!!! More

I have been very pleased with the service at this dealership.Very knowledge and helpful. dealership.Very knowledge and helpful. More

claimed they replaced oil pan gasket when bought car it leaked oil all the way home because they did not install correctly smh leaked oil all the way home because they did not install correctly smh More

Purchased a 2024 Crosstrek from this dealer via deposit on one in transit. Eric was extremely responsive via email during our wait. Pickup was relatively quick and easy with no pressure to buy add-ons or e on one in transit. Eric was extremely responsive via email during our wait. Pickup was relatively quick and easy with no pressure to buy add-ons or extended warranties. We would definitely purchase another vehicle from this dealership. More

Start to finish the best car buying experience we've ever had! Felt completely at ease and unpressured. You can see the teamwork and genuine respect for each other within the Safford-Brown family as they wor had! Felt completely at ease and unpressured. You can see the teamwork and genuine respect for each other within the Safford-Brown family as they worked together to get me the car I wanted. More

The price they listed online for the Crosstrek I was interested in is not the price they quoted me. They decided to jack up the price by about $2k and then started adding things I didn't ask for. They'r interested in is not the price they quoted me. They decided to jack up the price by about $2k and then started adding things I didn't ask for. They're not trustworthy and were just a waste of my time. I would recommend staying far away from them. I know cars sales people are notoriously shady but this is just ridiculous. My hunch is anybody who has given them a positive review must be on their payroll. More

The staff at Safford Brown Subaru was a pleasure to work with. They answered all of my questions, were knowledgeable about their cars and found the perfect fit for me!! 11/10....I wish I could give more st with. They answered all of my questions, were knowledgeable about their cars and found the perfect fit for me!! 11/10....I wish I could give more stars. More

I have bought four cars from Browns' and always received a fair deal. The service department is excellent. During my most recent service visit, Browns' made the repair (refastening a loose exhaust heat shi a fair deal. The service department is excellent. During my most recent service visit, Browns' made the repair (refastening a loose exhaust heat shield on my ten year old Outback) for free. Terrific customer service this week, and always. I'll be back. More

Been going there for several years & appreciate the customer service I get Every customer is dealt with a team who knows what they are taking about (imagine they're all woman) Special thanks to Shelly customer service I get Every customer is dealt with a team who knows what they are taking about (imagine they're all woman) Special thanks to Shelly & when she isn't there Sue takes care of my needs. Another shout out to mech. Zac who has made my husband 2004 car a dream AND a note about the manager-hes great & has always support his team that why i go there . All the people Ive met or interacted with are professional and seem happy to be there to serve you- that means from top-to-bottom this is the best place of business i use (I should know having been a manager for 25-30 years. You're only as good as your team - they are everything More

I would leave 6 or 7 stars if I could! I had an amazing experience with Chris Routten and the whole team at Brown's. Incredibly knowledgeable, friendly, and fair. While I was determining which package a experience with Chris Routten and the whole team at Brown's. Incredibly knowledgeable, friendly, and fair. While I was determining which package and features I wanted, they could answer any question I had about the car. Once we purchased, they gave us an hour long walk through on all of the car's features and settings. Chris was so easy to talk to and fully understood why my wife and I could not come to dealership during the pandemic. He drove the car to us (in NW D.C.) and we did all of the paperwork socially distanced in our backyard. No extra charge and he acted like it was nothing, just part of his job and he was happy to do it for us. He always responded quickly to my communications and even after the purchase, he has checked in with us and taken care of things--for example, because the DMV is backed up, we needed an additional set of temporary plates. I texted Chris and within one day, Brown's sent us what we needed. More