Safford Brown Subaru Manassas

We have never ownn a Subaru before and neither anyone in our families. We made 2 visits to Dulles Motor Cars which is about 7 miles from our home and traveled 35 miles to Browns Manassas Subaru. We returne our families. We made 2 visits to Dulles Motor Cars which is about 7 miles from our home and traveled 35 miles to Browns Manassas Subaru. We returned to purchase the car here because both Tony and Bobby made such an impression to us. During our first visit, since Boby was busy with a nother customer, Tony took his time to explain the features to us and suggested that we test drive the car. 2 weeks later, we brought our son back and Bobby rode with him and went over the features. We like both Tony and Bobby for their personality, patience and friendliness and if we buy another a car in the future, we will return there just so we can see them again. More

One of the best and easiest purchases of a new car I have ever had. No haggling whatsoever, but then I was using the Costco Auto Buying Service. Prearranged an appointment with one of their newer sales con ever had. No haggling whatsoever, but then I was using the Costco Auto Buying Service. Prearranged an appointment with one of their newer sales consultants, Kevin Bonilla, to test drive the vehicle I wanted and everything was set when I arrived. After driving it, we discussed price and some alternatives if I wanted a different color or different options. Met briefly for a friendly and easy chat with the Sales Manager, Russell Delph, but no pressure whatsoever. Left to meet my wife, discuss my opinion of this vehicle and another brand I had test driven earlier in the day, and called to say we would be back in two hours to close the deal. Car was ready, spent a short time filling out and signing paperwork, met with the General Sales Manager, Tony Lee, to finalize everything. Again no hassles and no pressure to buy things we did not want. Overall a very pleasant experience, and very unlike many previous car purchases through other dealers. After everything was signed, they brought us to meet their service coordinators and then we drove off in our new car. Would definitely recommend our Sales Consultant Kevin Bonilla, as well as the others with whom we dealt. More

In June I was looking to purchase a used Toyota Highlander Hybrid and found several on the internet that would meet my needs. I then sent a detailed request for information to the eight dealerships Highlander Hybrid and found several on the internet that would meet my needs. I then sent a detailed request for information to the eight dealerships that had viable vehicles. Eric was by far the most professional and business like response out of the group. I then drove form NC to VA the next day, the vehicle was as promised, we negotiated very quickly to a fair price and my family and I were off in under half a days time. Four months later the vehicle is still superb, all the paperwork came through as promised, and I only wish that we lived closer to the dealership where Eric works so it would be easier to purchase our next car from him as well. Thank you Eric! Best regards, Dennis Gatts More

I want to thank Meredith and Browns Subaru for the time and effort that she put into helping me find a great vehicle. I started looking at Subaru STIs about a year and a half ago. I stopped by Browns Su and effort that she put into helping me find a great vehicle. I started looking at Subaru STIs about a year and a half ago. I stopped by Browns Subaru many times and spoke with many sale representatives. I finally spoke with Meredith and she was very helpful and enthusiastic about Subarus and helping me get into the vehicle I wanted. One of the best qualities I found about Meredith besides her knowledge of Subarus was her patience in the process. I never felt pressured, rushed, or uninformed. Meredith provided me emails with upcoming inventory, assistance with picking out the best features and options, and the best car to fit my needs. Even after my budget changed and I decided to move to just the WRX, Meredith continued to assist me with my request. Meredith went out of her way to help track down and located a WRX that fit me. Meredith stuck with me over a year looking for a car and not once gave up on helping me. Browns assisted me with keeping me informed of my car options, financing, and overall knowledge of the process. I definitely recommend them for purchasing a Subaru! More

My husband and I purchased a new Outback today after first looking about 2 days prior. Russell was fantastic to deal with in discussing the different options and helping locate a car for me, and also w first looking about 2 days prior. Russell was fantastic to deal with in discussing the different options and helping locate a car for me, and also working with me on my trade in. We set an appointment with him to pick up our new vehicle - he had all the paperwork for us and it went very smoothly, right down to transferring my tags. Russell also explained the vehicle in detail along with another new salesman, Kevin. Both were wonderful to work with. It was also a pleasure dealing with the finance manager, Raphel - extremely knowledgeable and explained all of the financing options - gave us the time we needed to discuss. All in all the most pleasant and non-stressful auto-buying experience we have had and our next vehicle will be coming from Browns! More

Good experience at first, until they couldn't stand by their word and wouldn't pay the remainding balance from the car I traded in. Had to chase them down, and will always get the typical run around. A co their word and wouldn't pay the remainding balance from the car I traded in. Had to chase them down, and will always get the typical run around. A complaint has been filed with Subaru of America, hopefully that will help and these incompetent sorry excuse for sales associates will learn a little bit about customer service. More