Safford Brown Subaru Manassas

I posted this review and then realized it went to an old-inactive entry for the dealer on Dealer Rater so I am re-posting... I have used Brown's Subaru in Manassas several times and I plan to continu old-inactive entry for the dealer on Dealer Rater so I am re-posting... I have used Brown's Subaru in Manassas several times and I plan to continue using them. I am fairly particular when it comes to my car and how it is treated and I do very much trust the folks at Brown's Subaru in Manassas. Trish and Shelly in the service department are always great to work with, informative and helpful. In terms of their technicians - Bruce Baughman is AWESOME. I have done work on my own cars for years from everything up to and including engine rebuilds. These days I don't have time but I am particular... I totally trust Bruce with my car completely - to make the right calls and give good advice. I think he is simply fantastic!!! PS - the other techs I have worked with or spoken with have also seemed very good but I always ask for Bruce! - Charles More

I went in hoping to work myself into an upgrade from a bad deal I received at Mike Shaw Subaru in Colorado for a WRX. Kevin Bonilla accepted the challenge and between him, Steve and Dmitry I was able to w bad deal I received at Mike Shaw Subaru in Colorado for a WRX. Kevin Bonilla accepted the challenge and between him, Steve and Dmitry I was able to walk out the door with a used STI for the same monthly payment that I had on the bad deal of a WRX. Anybody looking for a great car and an excellent car buying experience needs to see these guys over at Browns Manassas Subaru. More

Mr. Eric Bukhari, and the entire team are a class act, with the right neighborhood service touch. I stopped yesterday, close to closing time. From the young men that first assisted me, and promptly began with the right neighborhood service touch. I stopped yesterday, close to closing time. From the young men that first assisted me, and promptly began to take care of preliminary paperwork, to Mr. Bukhari, and the management team, they provided professional service with integrity. They offered me a fair deal and honored the strategic partnership that they have with USAA. I will make sure that my veteran colleagues become aware of the type of top notch service they can expect from Brown's Manassas Subaru. It was worth the drive to Manassas! More

I bought a used Subaru Outback here. Meredith is the BEST! I visited a lot of dealers and test drove many cars, but Brows Manassas was far and above the rest in terms of customer service. The service de BEST! I visited a lot of dealers and test drove many cars, but Brows Manassas was far and above the rest in terms of customer service. The service department is great too. Everyone at this dealership is friendly and they really care about your needs. They go above and beyond to you happy. I will definitely recommend this dealership, and especially the salesperson Meredith, to anyone!! More

I am almost 70 and have purchased many cars over the years (unfortunately). This is the first time I have not left op tight, upset or irritated. The overall experience was very good. Not only the initia years (unfortunately). This is the first time I have not left op tight, upset or irritated. The overall experience was very good. Not only the initial visit, but follow-up visits were friendly, courteous and helpful. The periodic e-mails I have received from Meredith have been very helpful giving me information and advice that I needed. I had to take my Outback in to the shop for some strange black liquid that was dripping off of it, and was attended to immediately. After detailed searching they found out that I must have driven over something that slashed into my wheel well and was dripping down. Not only did they find out the problem and solved the mystery, they washed the car and power washed the wheel wells. More

Eric was excellent. He honored his word on price, explained all the options and their cost, and handled all the details efficiently. A very professional business experience. explained all the options and their cost, and handled all the details efficiently. A very professional business experience. More

We had a fantastic experience at Brown's Manassas Subaru. First, we drove to VA from Raleigh, NC to purchase a 2013 Forester because the price was unbeatable. We called all the dealerships in our local area First, we drove to VA from Raleigh, NC to purchase a 2013 Forester because the price was unbeatable. We called all the dealerships in our local area to see if they were capable of meeting or beating Brown's price, and were told that they couldn't beat that price and that we should go ahead and buy from Brown's. Second, the staff at Brown's really made the whole process incredibly easy from start to finish. They were courteous, friendly and incredibly helpful. We worked with Tony, the internet manager prior to purchasing and Meredith Eden on the day we completed the sale, and both were great. The rest of the staff was very friendly as well. My husband and I drove up there with a month-old baby, and the baby was passed around to various staff who wanted to hold her. We felt very comfortable with all the people we met at the dealership. Finally, we have never owned a Subaru before, and we were buying this vehicle sight-unseen off the internet. The first time I drove a Subaru was right before we signed the documents! I especially love the Bluetooth features on the Forester, as I use them every day! I am so glad that we bought our Forester, as it is a great vehicle, and I am glad we purchased this vehicle from Brown's Manassas Subaru! We highly recommend Brown's for their professionalism, courtesy, and competitive price! More

Here is what I sent to the dealership manager: I was at Here is what I sent to the dealership manager: I was at your dealership last night to purchase a new Subaru and I wanted to share some of my thoughts Here is what I sent to the dealership manager: I was at your dealership last night to purchase a new Subaru and I wanted to share some of my thoughts about my experience. First, I have never had a more pleasant buying experience. Your staff are the reason why. My salesman, Eric, was absolutely, positively phenomenal. His professionalism and knowledge are rare in your industry and he exudes confidence. Please commend him as he was the main contributor to my outstanding buying experience. I was also like to praise Dmitry (sp), your used car and business manager. I enjoyed speaking with him and he was extremely polite, efficient and professional. While I did not meet your detailing staff, I did witness a gentleman detail our car who obviously takes great pride in his work and has great attention to detail. Rest assured that I will be giving your staff and dealership all "10's" on my survey from Subaru. I will also be more than happy to refer anyone I know looking for a new car to your dealership. Thanks for the great experience and thanks for the way you do business! More

Dealer advertising practices inaccurate then adds Dealer advertising practices inaccurate then adds disclaimers to cover themselves. ,once you sign it's too late! Make sure what is advertised is what Dealer advertising practices inaccurate then adds disclaimers to cover themselves. ,once you sign it's too late! Make sure what is advertised is what you are receiving IE A EX is an EX not a LX or options are randomly listed. No car has any scratches or dings until you get there and look at it. Look closely at entire car for 15 or twenty minutes in daylight and inot in the rain. If car is dirty ask for it to be cleaned before signing. More

Having the usual fervent dislike of car dealers because of the way the customer is set upon at a "typical" car store, I was prepared for Brown's Manassas Subaru to live down to that very low stan of the way the customer is set upon at a "typical" car store, I was prepared for Brown's Manassas Subaru to live down to that very low standard. Boy, was I wrong. I know of only one other dealership in the Washington area that explicitly tries to treat its customers like friends and family, and for that precise reason I've done business exclusively with that dealership in purchasing perhaps a dozen cars (all Volvos) for myself and my four kids over past 20 years. When I decided to try a Subaru, I was quite reluctant because I figured I was throwing myself back into the bad old ocean of car dealer sharks instead of working with my safe and comfortable Volvo dealership. But in truth, every single person I met at Brown's Subaru, including both sales managers and the general manager, treated me with the same courtesy, respect and professionalism that I had come to value so highly at my Volvo dealership. Indeed, in some ways I was treated even better! And though I place more value on how I'm treated than a few dollars one way or the other on the actual price of the vehicle, in fact the price for the car was absolutely the best I found in the entire area. All of this was true even for finance guy (you know, the one who sells you all those expensive aftermarket goodies like dent and fabric protection, extended warranties, etc.). He was well-mannered and professional, and offered excellent prices on these items, with complete transparency and no pressure. I know because I shopped his prices against other Subaru dealers and even against my "customer for life" Volvo dealership, and Brown's gave me a much better deal. Having been prepared for the usual "what can we do to earn your business tonight" pressure that you get at the normal greasy, sleazy car dealership, I couldn't have been more shocked, or more pleasantly surprised. Here's the bottom line: If you need to buy a car, and you want to do it in a peaceful, friendly, zero pressure environment from folks who treat you with kindness and respect, who try to give you an honest and reasonable deal, and who simply won't stop until you are satisfied that you've gotten exactly what you want, you will find yourself right at home at Brown's. As a lawyer with more than 40 years of practice under my belt, I'm a hard person to please, let alone impress. But I was impressed by Brown's. More