Brown's Dulles Nissan - Service Center

Because I don't trust the dealers, I generally do the work myself. My daughter's vehicle, the dreaded 2013 Altima had to go to this dealer for a CVT transmissions replacement. Of course they charged me $ work myself. My daughter's vehicle, the dreaded 2013 Altima had to go to this dealer for a CVT transmissions replacement. Of course they charged me $5500 for the job, I was getting ripped but the car was needed, upon delivery I noted after a few weeks that they used a broken dip stick locking mechanism for the transmission. There was a recall for the headlights also, received call that they were ready to do the work. Got the work done, I asked the service manager if the work has been inspected, he assured me it was. I did not check. Two days later I was checking the air on the front tire and noted they assembled the front components incorrectly. These two incidents proved My hunch that this dealer caànnot be trusted. They lie and cheat. Please stay away from this dealer. More

Recently, I took my car to have all 4 wheels aligned. They found one of the front strut bolt out of the 4 bolts was not it. I took my car back to have it installed correctly. But the service manager t They found one of the front strut bolt out of the 4 bolts was not it. I took my car back to have it installed correctly. But the service manager that they will charge again. They have not done anything to my car as far as I know. Other places I talked to, they guarantee with 6 months to 12 months. I would not recommend for the services there until things are changed. Good luck! More

I walked in knowing exactly which car I wanted a month I walked in knowing exactly which car I wanted a month ago. I called, making sure the car was still available and made my way to the dealership... T I walked in knowing exactly which car I wanted a month ago. I called, making sure the car was still available and made my way to the dealership... Things went smoothly with Henry Proano. However, the Sales person Stephen Pons gave a "We-Owe" slip from the dealership as my proof that they would repair a defect. Additionally, Pons said 'they'll come to your home to repair it so you don't have to come back to the dealership. Super convenient! Even more SOLD! I am all about keeping things simple and smooth. (The "We-owe" small lettering says its only good for 30 days and requires ADVANCE Appointments.) However! here I am a month later. After weekly calls and/or emails to - Emmy Eledu and Stephen Pons - arrange for someone to come repair....The "We-Owe" is only good for 30 days... Here i am writing this review on day 29.... I dropped my vehicle off on a saturday (I called the service area the Thursday prior too after repeated unreturned calls to Pons. They advised me too come in 'anytime'). Alvarez set me up with a rental. Awesome. I call later that Saturday because I have not been given an update. I was told by Alvarez that the repair had been arranged with a 3rd party for repair on Monday..nothing...I called to follow up on Monday evening...and was told Tuesday.... then Wednesday... Alvarez said "you can come pick your car up on Thursday." Friday 8am, I show up...Nothing has been done with my car. No one has an update or solution other than "you have a rental" I don't want a rental. Beyond the rental, it's a matter of the customer service. Ask me how many times stephen returned my calls in the last month- 1x and really its only because I wrote a review. Eledu? None. Alvarez kept pushing me off, never taking initiative to call me to give me updates on my car. Even if there isn't an update to give - simply saying "I have no updates but we are working on it" is good customer service. Unreturned calls and emails is not good customer service. I bought the car with the understanding that the repair would be done. In today's world and economy, every customer counts and should be treated as a potential repeat customer. It's all about good customer service and that requires effective communication with the customer. More

I came here on December 4th just after 3 in the afternoon and no service writers were here! Like a ghost town, nowhere to be found! I waited around for a minute and nice young gentleman from parts came in af and no service writers were here! Like a ghost town, nowhere to be found! I waited around for a minute and nice young gentleman from parts came in after 5 minutes of waiting. He walked me up to the front desk to help me, but neither the receptionist nor the gentleman from parts knew where any of the service advisors were. The most terrible excuse for “service” I have ever seen in my 70 years on this earth! Will never come here again! If they don’t pay attention to the customers what makes you think they’ll pay attention to your car! They won’t! More

Repair more than price of 2011 with only 48,000 miles Ever wonder why Nissans have such a low resale value? My 2011 Nissan Maxima with only 48,000 miles on it was quoted $11,000 in repairs for a simple M Ever wonder why Nissans have such a low resale value? My 2011 Nissan Maxima with only 48,000 miles on it was quoted $11,000 in repairs for a simple Mass air flow sensor code. Checking the forums there other ways to repair it but not at Browns. Theives. More

Great First Impression First time at this dealership for an oil change. Nice guys and beautiful atmosphere. My car was also washed and vacuumed after it was serviced. First time at this dealership for an oil change. Nice guys and beautiful atmosphere. My car was also washed and vacuumed after it was serviced. More

I needed service for my still new 2017 Altima I got from you. Mr. Daley in the service department was very helpful and explained everything. I felt the customer service was excellent and the other I got from you. Mr. Daley in the service department was very helpful and explained everything. I felt the customer service was excellent and the other guys in the department asked if I needed help as well, but was already taken care of! More

Andrew is the only reason we bought out the lease of the Murano and the only reason we continue servicing the vehicle with Browns. I can't say enough about is the only reason we bought out the lease of the Murano and the only reason we continue servicing the vehicle with Browns. I can't say enough about him other than STELLAR!! His customer service; his professionalism; his personal demeaner--all are attributes of not only good customer service but also great leadership. Where Andrew goes--we go! More

Jose was WONDERFUL!!! Jose was wonderful from the moment he picked up the phone. He stated he needed to do some research to efficiently address my question & would call me Jose was wonderful from the moment he picked up the phone. He stated he needed to do some research to efficiently address my question & would call me back in 30 minutes. To my surprise, he called back in less than. 5 minutes, promptly scheduled my service, & even allowed special accomodations for my car to be dropped off. Brown's not only addressed the recall issue my car was there for, but also another one I was unaware of. The service was prompt & even came with a free Car Wash. I'll definitely be back & I appreciate you, Jose! More