Safford Brown Nissan Sterling

If customer service and a good price are important to If customer service and a good price are important to you, then go to this location. I shopped around at several other locations, and was passed ar If customer service and a good price are important to you, then go to this location. I shopped around at several other locations, and was passed around and felt like an afterthought. Then I went to Brown’s Nissan in Sterling. Patrick Hall spent a lot of time getting to know us and our needs and we felt very well cared for and that our business was important to him. He was very upfront with pricing and additional costs that tend to be tacked on, so that there were no surprises at the end. He worked very hard to get to a price that worked for us, and a deal that was better than our other quotes. I felt that he didn't just want to lease us a car but wanted to develop a solid customer relationship with us too. On the lot, our battery needed a jump and we knew this before taking the car. Although the car was fine the first night, we encountered issues the next evening. I called Patrick and he quickly got back to me, even though the office had closed for the evening. He arranged for the car to be brought to and from the dealership, replaced the battery, and kept it overnight to ensure that there were no other problems. He went out of his way to take care of us efficiently and quickly without creating any inconveniences for us, even though the issue didn’t fall under the purview of his department. I would absolutely buy a car through him again! More

Rude manager, no sign of customer service, worst showroom ever. very bad experience guys. read the mail i sent to his manager. Patrick, Been to your Brown's Nissan showroom today and WOW, what a gr ever. very bad experience guys. read the mail i sent to his manager. Patrick, Been to your Brown's Nissan showroom today and WOW, what a great customer service! Your, so called, "manager", not sure what he calls himself, some Zubeid?, not that i care, showed us the door! Yes, one hell of an experience i must say! Here is what happened. We saw a car, we liked it, then came the time to haggle. We did not want to waste any time, wanted to know what was the best deal your ppl can offer us, and "WE COULD DECIDE" (we are the customers, right?) if we wanted to go with it or not. The Sales person was Daniel, and was fairly good to deal with. He said he was new, and surely knew his manners. Then came ur manager, arrogant from the word go, talks to me as if he is the one who is going to decide if i deserved to buy a car or not! All we wanted to know was the best deal he could offer. He would not give one, and insisted on what i would pay, even after warning him that he will not like what i would say. He insisted and i gave my price. And he asked if I wanted him to pay the tax. I said no, but i had warned him he wont like my answer. Then he gets to a lower price, and we said we needed time to think about it, and then he gets up n says "We cannot deal with you, good luck if ever get a ride"!!!! and he wont stop there, he goes on to insult my colleague to say he was misleading me! Are you guys running a physic shop where you sit n judge people? We wanted to talk to his supervisor, and he says he is the BOSS and there is nobody above him! He did not want to give us his card, and he said he did not want to "Waste" one. I am surprised you have such foul mouthed "managers" in your showroom! We did not want to stand and fight there cos we are not people who would stoop down to such derogatory levels where your "managers" are, but he would not just shut up! Then there was Mr.Tan, (Johnny Tan), the financial manager, who repeated apologised for the other person's behavior and walked us out. Well, he did not have to do that, but he was a gentleman. But unfortunately Mr.Hall, we had to leave with a bad taste. I had request my colleague, who has a very busy schedule, to take some time off and help me with buying a car at your showroom, and all i got there was humiliation. Finally Mr.Hall, i know it makes no difference to you or Nissan by losing one customer, But on my part, i would try my best to spread the word about your amazing customer services and about Browns Nissan's Amazing and "Well Behaved Managers". I regret wasting my own and 2 of my colleague's time in your dealership. I don't mind paying a little more and going to a different dealership, as long as people know how to respect the dignity of their customers. Yours ever-unforgiving, More

I was shopping for new car. I wasn't sure to buy or lease. I limited my self for Toyota/Camry, Honda/Accord and Nissan/Altima. After reviewing over these 3 cars I found Nissan/Altima offers the best va lease. I limited my self for Toyota/Camry, Honda/Accord and Nissan/Altima. After reviewing over these 3 cars I found Nissan/Altima offers the best value for money. When I stopped at this dealer for my options, Mr. Zabed addressed my concerns and explained the details about Buy vs. lease as I never leased a car before. He took the time and provided me with 2 buying (36 mo and 60 month) and 2 leasing options (12k miles/year and 15k miles/year). He was very through and very paitiant. I have a sales background and I can be difficult in times :). However, he managed and convinced me and my wife. I'm happy with overall service this dealership provided. I certainly recommand them. More

Friendly, professional and extremely helpful. Explained fully all our options lease v buy. Showed all available units that met our criteria. All aspects of the afternoon were extremely positive. We came fully all our options lease v buy. Showed all available units that met our criteria. All aspects of the afternoon were extremely positive. We came away with the auto we wanted, the color we wanted and all the extras we asked for. More

Dealer was absolutely great. We went in, found what we wanted, worked out a GREAT price. They took care of us as fast as they could and made our experience more than pleasurable. We would definitely rec wanted, worked out a GREAT price. They took care of us as fast as they could and made our experience more than pleasurable. We would definitely recommend them as well as go back to them for another vehicle. One of the most painless dealer experiences we have ever had. More

I ordered my car as a VPP participant and after 5 weeks the order arrived. My salesman was able to improve upon my initial VPP order price and ensured I had the best deal. I was very happy with the inter the order arrived. My salesman was able to improve upon my initial VPP order price and ensured I had the best deal. I was very happy with the interaction and level of commitment to make my experience a good one. My salesman was thorough in his review of the car functions. This is the second car I have bought from this dealer. I will come back again. More

Most car dealers in the National Capitol Region wanted to sell me a Nissan 370-Z Roadster "above" MSRP even after I informed them that I had no trade-in and would pay cash. Patrick Hall (Manager, Brown's Ste sell me a Nissan 370-Z Roadster "above" MSRP even after I informed them that I had no trade-in and would pay cash. Patrick Hall (Manager, Brown's Sterling Nissan) offered me a price that was well-below MSRP and close to the invoice price. I ordered a 370-Z and paid a $1,000 deposit. Once the car was delivered, John Omidpanah (salesman) picked me up from work. Together, we initially filled the tank with premium fuel on dealer's account and thoroughly road tested the car. After returning to the dealership, we both conducted a thorough overall inspection of the interior and body. John then mated my phone to the car (bluetooth) in about 30 seconds and added my home destination into the navigation system. Bottom line: The entire team at Brown's Sterling Nissan were professional and friendly. More

Patrick helped me when it came to financing and making sure I was able to afford the payments. He walked me through the programs that applied to me. I went with the recent graduate program. This really sure I was able to afford the payments. He walked me through the programs that applied to me. I went with the recent graduate program. This really helps me because I can own this car by myself. More

I just had an exceptional buying experience at Brown's Nissan in Sterling. Everyone that I worked with, and ther were many, were very customer service oriented -- in a truly professional manner, not in a Nissan in Sterling. Everyone that I worked with, and ther were many, were very customer service oriented -- in a truly professional manner, not in a patronizing way. I did not feel pressured at any point and and was impressed with how responsive everyone on the team was to my requests. I did a lot of research on the car that I purchased and feel that I got an exceptional deal with no negotiations. I was prepared to negotiate but quickly realized that my starting point for negotiations was well above the initial offer. Even the finance rate was significantly better than I anticipated. I used this dealer rating website in advance of my purchase to get a better idea of the dealership before my visit. I then looked up several other dealerships with which I have had personal experiences to see how well the ratings compared with my impressions of them. The ratings were spot on, and much below the 5 star ratings that Browns deservedly received. I highly recommend this dealership and hope that the Service department is as good as the Sales department. More

Just leased a 2009 Altima Coupe, one of the best car buying experiences I've ever had. Staff was excited to get me into the new vehicle and very willing to help get me out of my old vehicle. They talk buying experiences I've ever had. Staff was excited to get me into the new vehicle and very willing to help get me out of my old vehicle. They talked to me about all different lease options and helped figure the best package for me. Gave me a full tour of the car and dealership. Everyone was friendly and not looking to take advantage of a single woman buying a new car. Beatiful car, beautiful service - couldn't be happier. If you're looking for a new vehicle definetely worth giving them your business! More