Safford Brown Mazda Fairfax

I have a 10 year old MPV MiniVan and have been going to David Martin for service for as long as I have had this car. He has always treated me and my car with the greatest respect and integrity. He always t David Martin for service for as long as I have had this car. He has always treated me and my car with the greatest respect and integrity. He always takes the time to explain exactly what needs to be done and why. I cannot say enough about how much trust I have in his work. More

I sure hope the quality work was OK with the price we were charged. People, this is a second generation Miata, not a Jaguar, Mercedes or Land Rover where you expect to get reamed for expensive parts an were charged. People, this is a second generation Miata, not a Jaguar, Mercedes or Land Rover where you expect to get reamed for expensive parts and unforseen issues. Our bill was over $1800 for timing belt and battery etc. If we weren't leaving on a long trip immediately and the car wasn't my wife's baby I would have probably done something drastic and loudly public. As a fairly competent project car mechanic I've always laughed at "the dealership will rip you off comments and jokes." I never thought it would happen on my watch but they picked their moment well and we walked into a trap. aaargh! we're seeing red. Never again. More

I love this place! I bought two Mazdas' in the last six years and plan to go back for another. The service from new car sales to parts and service department are exceptional! I particularly enjoy working w years and plan to go back for another. The service from new car sales to parts and service department are exceptional! I particularly enjoy working with the Blue team, lead by Greg Harmon! He is a great service advisor. Working with him , I get clear explanations, demonstrations and easy to understand breakdowns of how my car was serviced. The service department is the only one I trust for my two beloved Mazdas'. More

Over the past 20 years, I have purchased 3 new Mazdas from Browns Mazda, Fairfax, VA. I have had each car serviced by the Blue Team which is led by Greg Harmon. Greg is an outstanding and competent ser from Browns Mazda, Fairfax, VA. I have had each car serviced by the Blue Team which is led by Greg Harmon. Greg is an outstanding and competent service manager. When scheduling an appointment, Greg explains what work needs to be done to the car, how long it will take for the work to be done, and what the approximate cost will be. If additional work needs to be done on the car, Greg always comes to the waiting room and lets me know what needs to be done. He keeps me continually informed through all the various stages. Once the work is completed Greg lets me know what work needs to be done in the future. If I need a rental car, Greg makes all the arrangements. Greg and his Blue Team have always done an outstanding job. I will continue to have my car serviced at Browns. More

This was a painful car buying process that took too long and no one answered our questions. The salesman was very unattentive and rude at times. The floor sales manager was not helpful and the "finance" gu and no one answered our questions. The salesman was very unattentive and rude at times. The floor sales manager was not helpful and the "finance" guy literally told us he could care less if we bought the car because he wanted to go home and watch a game. Poor, poor, customer service. I will never buy a vehicle there again or another Brown's dealership because of this. We only purchased the vehicle because it was well priced, otherwise we would've walked out of the dealership. Go somewhere else. More

Customer Service: Breaking trust is bad customer service. We have been a loyal customer of Browns Fairfax Mazda for 7 years and bought 3 cars from them. This weekend, we had the unfortunate experience of dea We have been a loyal customer of Browns Fairfax Mazda for 7 years and bought 3 cars from them. This weekend, we had the unfortunate experience of dealing with manager Matt May. We traded in our mazda speed 6 for a mazda cx-7 and he appraised it at 16K. The next day we find out they had the speed 6 on their inventory for 20K. there was absolutely nothing wrong with the car and it was immaculate when we traded it in. so why the big price difference? we thought that since we are loyal customers, we would be treated fairly, but not matt may. Quality of Work: They did a half-xxx job of detailing the SUV, since they only washed the outside of the car. Coffee spills were still present inside the car. It was too dark to notice when we brought it home. Friendliness: Of course, they want to make a sale. Overall Experience: Unfair negotiations, since we trusted them to treat us fairly. More