Safford Brown Mazda Fairfax

I recently had the pleasure of purchasing a vehicle from your dealership, and I wanted to take a moment to share my experience. Roger, the sales specialist who assisted me, was incredibly patient throughou your dealership, and I wanted to take a moment to share my experience. Roger, the sales specialist who assisted me, was incredibly patient throughout the entire process. He clearly knows his cars well and took the time to answer all of my questions without any pressure. His professionalism and knowledge made a big difference in helping me feel confident in my purchase. I also want to recognize Manager Pete, who went out of his way to work with me on pricing. He was upfront, helpful, and genuinely tried to find a deal that fit within my budget. Thanks to his efforts, I walked away with a great car at a great price. Overall, the entire experience was smooth and positive. I truly appreciate the customer service from both Roger and Pete, and I would highly recommend this dealership to anyone looking for a quality vehicle and excellent support. More

This dealer service department is on point. I received my rental and they serviced my car. Even did a hand wash because I don’t do drive through car washes. My service advisor kept me informed I received my rental and they serviced my car. Even did a hand wash because I don’t do drive through car washes. My service advisor kept me informed of my car progress. More

Jake was the initial contact after my inquiry about ceramic coating. David was the service desk advisor who was my face to face interaction. He was fully aware of the reason for my visit, so Jake made ceramic coating. David was the service desk advisor who was my face to face interaction. He was fully aware of the reason for my visit, so Jake made a perfect handoff. Although I brought enough reading material to stay in the waiting room, every consideration was offered including the duration of service and a courtesy ride. More

I try to call for service only 2025 cx 90 and nobody answer the phone e,they just wanna text,they are rude and mad answer the phone e,they just wanna text,they are rude and mad More

Always a great experience at my local Mazda dealer. They are efficient, patient, and so helpful. Special thanks to Michael for all his help in getting my car tuned up. They are efficient, patient, and so helpful. Special thanks to Michael for all his help in getting my car tuned up. More

easy to make appointment, very good communication before and during. Fast service and comfortable waiting area. and during. Fast service and comfortable waiting area. More

I like how they have videos and explain any issues with your car. Typically the service is fast and the employees are nice. I appreciate how they go the extra mile for customers. your car. Typically the service is fast and the employees are nice. I appreciate how they go the extra mile for customers. More

Jason A. was very knowledgeable about Mazda vehicles and he helped me find the perfect car, keeping in mind what I told him I was looking for. Jason in financ was very knowledgeable about Mazda vehicles and he helped me find the perfect car, keeping in mind what I told him I was looking for. Jason in finance was also very helpful. Would recommend! More

Staff was great, however the $200 up front diagnostic fee is ridiculous - your parts prices and service charges are already ridiculous, to rope people into paying $200 when you might not be doing anything... is ridiculous - your parts prices and service charges are already ridiculous, to rope people into paying $200 when you might not be doing anything... no wonder people AVOID going to a dealership for service More

Your service department charges a fee under “ document retention “. This is totally unheard of & absolutely wrong . The manager of the service department, upon hearing my dissatisfaction , suggested that retention “. This is totally unheard of & absolutely wrong . The manager of the service department, upon hearing my dissatisfaction , suggested that I should perhaps use other service providers! More