Safford Brown Mazda Alexandria

Sales staff is great, but service department is another story. Unfortunately, when you deal with one you inevitably end up dealing with the other. <br>First trip to the service department to get my 17-mo story. Unfortunately, when you deal with one you inevitably end up dealing with the other. <br>First trip to the service department to get my 17-month-old repaired after being hit while parked - 10 days.<br>Second trip to have repairs done to the first repairs - loud creaking and bouncing and off-centered steering wheel.<br>Driving home after the second repair trip, the creaking was gone (mostly) but realized the steering wheel was still off center. Oh well.<br>Two weeks later my son points out that one of the rims on the car doesn't match the other three, although they're very similar. Another trip to the Service department. Less than thrilled.<br>Service denies it could have happened during the accident repairs and send me to sales saying I must have bought it that way. Sales says I couldn't have bought it that way because no one else has complained. The mismatched rim is from a later version of the same model car. The Dealer service department is the only place that's had hands on the car - for scheduled maintenance and the accident repairs. While the odds that a mechanic inadvertantly put the wrong rim on the car are small, the Dealer admits, that's the only real possibility. <br>Sent the matter to the GM - Sorry, but we can't do anything about it.<br>So, I have an off-kilter steering wheel and mismatched tire rims and the cars not even 2 years old.<br>Lesson learned: When buying a new car, get the best deal you can (of course) but check ratings on the service department - they're the ones you'll be seeing the most of. More

I bought a 2002 Mazda Tribute from them back in July 2002. The whole experience was relatively easy. The deal, which was awesome, was done in minutes. I would recommend buying a new Mazda from Browns 2002. The whole experience was relatively easy. The deal, which was awesome, was done in minutes. I would recommend buying a new Mazda from Browns.<br><br>Service is a different story. I've been bringing my Tribute every 5,000 miles for the correct service. The techs are knowledgeable but the service writers aren't. I've had to argue over having my tires rotated, and a few small warranty items. The only reason I continue to bring my car to Browns is the warranty. I prefer having all of my work down at one dealer.<br> More