Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Safford Brown Mazda Alexandria

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.6
143 Reviews
As you set out looking for your next new Mazda or used car, you'll want to shop at a place that's all about the community and great value. That's just what you'll find at our Alexandria, VA Mazda dealership, where we're all about our Buy Happy Philosophy and a dedication to helping with important causes and events around northern Virginia. Get in touch today and see how we can lead you to a great deal on the perfect new Mazda model or used vehicle, complete with Buy Happy benefits. While we have a focus on providing the new and used vehicles and parts and service offerings that we're known for. But along with those typical expectations from our Alexandria dealership, we go much further. That's what our Buy Happy Philosophy is all about. Ensuring you wind up with the car you want, at the price that works best for you and with an easy shopping experience is what we're known for. Your purchase also includes perks through our Buy Happy program, especially for pre-owned cars. A three-day exchange policy, price match guarantee and extended warranty coverage, among other perks, all give you extra value when buying used here. Meanwhile you'll also get some free offerings at our service center with your purchase. Along with our Buy Happy Philosophy, we're also known for being a proud sponsor of many community events and organizations. You'll certainly see our name during the busy holiday season when efforts are needed for the less fortunate, while we also support school-related activities, youth sports and more all year round. See how you can get involved by visiting us in Alexandria today. Head on over to Safford Brown Mazda Alexandria today to learn more about the Buy Happy Philosophy we're so proud to offer and to see what else we have going on.
Contact Dealership

7400 Richmond Highway

Alexandria, VA

22306

Directions

By Type

Showing 143 reviews

October 11, 2025

I had a scheduled appointment and it took almost 3 hours to complete an oil change. I inquired after an hour as to why my car had not been serviced yet and they stated they could not find the assigned techn More

by paula.edens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Report | Print
Oct 13, 2025 -

Safford Brown Mazda Alexandria responded

Thank you for your feedback, Paula. We appreciate you taking the time to share your experience with us. Our team understands how important your time is, and we strive to provide timely service at Safford Brown Mazda Alexandria. Your comments regarding the delay and communication are important, and we will address them internally. If you have any further concerns, please don’t hesitate to reach out to us directly. We hope to serve you better in the future. Sincerely, The Team at Safford Brown Mazda Alexandria

October 10, 2025

Routine service was completed promptly and thoroughly as scheduled. Sandra is an excellent sercice manager. More

by sse227
Recommend Dealer
Yes
Employees Worked With
Not listed.
Report | Print
Oct 10, 2025 -

Safford Brown Mazda Alexandria responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 10, 2025

I appreciate the service but it feels slow. My car was not ready when I arrived after being out for the day for a routine 40k service More

by JCREAMER15
Recommend Dealer
Yes
Employees Worked With
Demetrius
Report | Print
Oct 11, 2025 -

Safford Brown Mazda Alexandria responded

Thank you for your feedback! We appreciate your recognition of our service at Safford Brown Mazda Alexandria. We understand that timely service is important and apologize for any inconvenience caused by the delay during your routine 40k service. Your insights are valuable, and please feel free to reach out directly with any further concerns. Looking forward to serving you better in the future! Sincerely, The Team at Safford Brown Mazda Alexandria

October 10, 2025

Always pleasant, good advice. looks out for me and my car and knows me well. More

by CMROMOSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ellis
Report | Print
Oct 10, 2025 -

Safford Brown Mazda Alexandria responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Mazda Alexandria!

October 10, 2025

He was very attentive and knowledgeable in Mazda. He provided excellent customer service and guidance. More

by lati25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2025 -

Safford Brown Mazda Alexandria responded

Thank you for the wonderful review! We’re glad to hear that you had a great experience with our team at Safford Brown Mazda Alexandria. We strive to provide attentive and knowledgeable service, and it's fantastic to know we met your expectations. We look forward to assisting you again in the future! Sincerely, The Team at Safford Brown Mazda Alexandria

October 09, 2025

It is hard to reach a person in the service department. I called for over 2 hours then eventually just went in. I think parts are overpriced. More

by ellisd826
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Demetrius was helpful
Report | Print
Oct 12, 2025 -

Safford Brown Mazda Alexandria responded

Ellis, we're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 09, 2025

My advisor is outstanding; very knowledgeable and provides excellent customer service. He is very professional and shows a genuine interest in helping. More

by GOGOH11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Oct 09, 2025 -

Safford Brown Mazda Alexandria responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Mazda Alexandria!

October 09, 2025

Fast and efficient. Service rep Saundra is the best. Best dealer service department I have ever used. More

by Motsek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saundra
Report | Print
Oct 09, 2025 -

Safford Brown Mazda Alexandria responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 09, 2025

Demetrius the service representative was excellent. Great customer service. I am noy certain if the mechanic was able to fix the squeaking breaks though. More

by Wes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetrius
Report | Print
Oct 09, 2025 -

Safford Brown Mazda Alexandria responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 09, 2025

Our service technician took care of our car and ensured we got all of the necessary services we needed for the rest of the year to make our service appointment more efficient More

by cassie.boles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ellis
Report | Print
Oct 09, 2025 -

Safford Brown Mazda Alexandria responded

Cassie, thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

1
2
3
4
...
15