Safford Brown Kia Manassas - Service Center

I come from Culpeper VA to this place, that's 36 miles. One because it's the place I bought my two Kia Souls, yes, two. Second, because so far they have prove to me their desire to do superb custom miles. One because it's the place I bought my two Kia Souls, yes, two. Second, because so far they have prove to me their desire to do superb customer service. As of today they have meet my expectations for service if they don't exceed them. They listen to me and find a solution to my problems. Prices are fair or better than other places. I hope Brown's open a service center in Culpeper soon! I like their approach to customer service! More

I recently purchased a 2014 Sorento that needed warranty work performed. The service advisor Michelle was very friendly from the moment I walked in. The job took longer than they anticipated and she offered work performed. The service advisor Michelle was very friendly from the moment I walked in. The job took longer than they anticipated and she offered me a loaner car after about an hour of waitng. I received a call from Michelle when the car was ready and returned to pick it up. The work that was done was great. There were no greasy hand prints or damage to the vehicle from the work. I would highly recommend them for service. Great job!!!! More

Went in for a concern about my transmission. My car was looked at within 10 minutes. Car was test driven but could not duplicate my concern. Car was given 26 point check, no problems. Everyone was very ple looked at within 10 minutes. Car was test driven but could not duplicate my concern. Car was given 26 point check, no problems. Everyone was very pleasant and polite, which is rare these days. I would recommend this service department to anyone. More

I took my car in for a safety recall and Michelle was very nice and professional. My car was ready in 20 minutes. I will definitely bring my car back to this dealership. very nice and professional. My car was ready in 20 minutes. I will definitely bring my car back to this dealership. More

I had to have two bulbs replaced for my VA inspection, the tag light and a side light. The cost was $35.70 for each bulb to be replace. Are you kidding me. Not too bad for a days pay- $105 per hour at the tag light and a side light. The cost was $35.70 for each bulb to be replace. Are you kidding me. Not too bad for a days pay- $105 per hour at that rate. I thought Browns Kia would be looking for customers not making them dissatisfied. Mr. Rife would not answer with a personal email to me. Instead he gave me a general form email that anyone would get giving the site to write a review. How unpersonable to answer a concern. More

Customer service is first rate employees are friendly and they are always quick to service my car in a timely manner and service is always top notch they are always quick to service my car in a timely manner and service is always top notch More

Michelle is always friendly and accommodating. She explains everything that has been or needs to be done to your vechile each time I come in. Thank you Brown's Kia. explains everything that has been or needs to be done to your vechile each time I come in. Thank you Brown's Kia. More

I took my car in for oil change, tire rotation, and inspection with a coupon. I was encouraged to use the oil change (would have saved $20.00 but I saw the free tire rotation was where I would save the inspection with a coupon. I was encouraged to use the oil change (would have saved $20.00 but I saw the free tire rotation was where I would save the most money. It was a $30.savings. Make sure you are getting the best savings with your coupons. This was lady at desk not mechanics or other service people) I had appointment and was taken right away, work was done quickly and a very nice young gentleman came out and let me know everything was finished and was there anything else they could do for me. Since I did not purchase my car at Brown's I asked if they could write the maintenance down in my manual with the dates and he was extremely nice about that. The waiting room was comfortable and clean. The cashier was very very nice. Altogether it was a very good experience.Just check the best deals when you have coupons. More

i have had nothing by good experiences with all staff member at Browns, including servicing my car. When ask a question, i alway got a good respond. member at Browns, including servicing my car. When ask a question, i alway got a good respond. More

The Service Advisor Steve want above and beoyond to assit me and keep me informed with tthe process. I have never encountered a service writer with his level of customer service. me and keep me informed with tthe process. I have never encountered a service writer with his level of customer service. More