Safford Brown Kia Manassas - Service Center

Great Dealership This dealership is significantly better than other Kia dealerships in the area. The people who work there are very kind and respectful to customers an This dealership is significantly better than other Kia dealerships in the area. The people who work there are very kind and respectful to customers and the service department is excellent. More

Great Experience. Jonathan did an excellent job keeping me up to data on status and needs. Facility is very clean and waiting area is very comforatble and provides all Jonathan did an excellent job keeping me up to data on status and needs. Facility is very clean and waiting area is very comforatble and provides all you need (TV, wifi, free coffee/drinks). More

I got the service i was promised. Thank you. This dealership always come through for me and I've always gotten their respect and full attention. It's the reason I always come back to them and wil This dealership always come through for me and I've always gotten their respect and full attention. It's the reason I always come back to them and will keep coming back. More

Great service, friendly people Service appointments at Brown's Manassas Kia are always great. The service managers are helpful and get you in and out in a reasonable amount of time. Service appointments at Brown's Manassas Kia are always great. The service managers are helpful and get you in and out in a reasonable amount of time. The waiting area is well equipped so the time goes by quickly. Prices are reasonable and they don't seem to try to get you to do more than what is needed. More

Poor Customer Service - Disappointed at Best I used to love coming here, and Michelle was THE best I have dealt with in all my years of owning cars (and still is). But this time I wasn't assigned I used to love coming here, and Michelle was THE best I have dealt with in all my years of owning cars (and still is). But this time I wasn't assigned to her. I scheduled my car for Saturday service, dropped off the night before (Friday) and NEVER heard anything the next day about the status. I called Monday morning to inquire and nothing but confusion (and to try and get a ride to and from work and the dealership unexpectedly). Then a call hours later to say the car was ready. But no one ever called to tell me what was being done or explain the delay/lack of communication. Then when I come in, I'm just passed to the cashier with no information about what the status of my vehicle was, what was done, or information found during the service. I get in the car and drive off, only to notice that they didn't even take the time to scrape off all the glue and torn pieces of my old state inspection sticker. They left all of the gunk, glue and trash right there and just haphazardly slapped the new sticker on. So incredibly disappointed, and I will be looking for another location to get service done - Jiffy Lube does a better job than the experience I just had. More

A little wait, but good overall The wait is often long if you come later in the day. But the service staff is helpful and friendly. The service area is good overall. The wait is often long if you come later in the day. But the service staff is helpful and friendly. The service area is good overall. More

Best service atound Browns Kia is a great place to buy or lease a car. They are very friendly and very helpful. I would highly recommend them, in which I have and I fully Browns Kia is a great place to buy or lease a car. They are very friendly and very helpful. I would highly recommend them, in which I have and I fully intend to continue my service with them. More

It always a good experience It was great service, unfortunately, the vehicle that I am looking for is just in high demand and unavailable at this time. Maybe Kia will start to ma It was great service, unfortunately, the vehicle that I am looking for is just in high demand and unavailable at this time. Maybe Kia will start to make more. More

Great service! Whenever I go to get things done on my vehicle at Brown's I always feel that I have been properly taken care of from a question to the final process w Whenever I go to get things done on my vehicle at Brown's I always feel that I have been properly taken care of from a question to the final process with my vehicle. More

great service Center has a great service manager, always on top of issues. always paying attention to detail. Will go back without any hesitation,, Great service b Center has a great service manager, always on top of issues. always paying attention to detail. Will go back without any hesitation,, Great service by great manager More