Safford Brown Kia Manassas - Service Center

I got the service i was promised. Thank you. This dealership always come through for me and I've always gotten their respect and full attention. It's the reason I always come back to them and wil This dealership always come through for me and I've always gotten their respect and full attention. It's the reason I always come back to them and will keep coming back. More

Poor Customer Service - Disappointed at Best I used to love coming here, and Michelle was THE best I have dealt with in all my years of owning cars (and still is). But this time I wasn't assigned I used to love coming here, and Michelle was THE best I have dealt with in all my years of owning cars (and still is). But this time I wasn't assigned to her. I scheduled my car for Saturday service, dropped off the night before (Friday) and NEVER heard anything the next day about the status. I called Monday morning to inquire and nothing but confusion (and to try and get a ride to and from work and the dealership unexpectedly). Then a call hours later to say the car was ready. But no one ever called to tell me what was being done or explain the delay/lack of communication. Then when I come in, I'm just passed to the cashier with no information about what the status of my vehicle was, what was done, or information found during the service. I get in the car and drive off, only to notice that they didn't even take the time to scrape off all the glue and torn pieces of my old state inspection sticker. They left all of the gunk, glue and trash right there and just haphazardly slapped the new sticker on. So incredibly disappointed, and I will be looking for another location to get service done - Jiffy Lube does a better job than the experience I just had. More

A little wait, but good overall The wait is often long if you come later in the day. But the service staff is helpful and friendly. The service area is good overall. The wait is often long if you come later in the day. But the service staff is helpful and friendly. The service area is good overall. More

Great service, friendly people Service appointments at Brown's Manassas Kia are always great. The service managers are helpful and get you in and out in a reasonable amount of time. Service appointments at Brown's Manassas Kia are always great. The service managers are helpful and get you in and out in a reasonable amount of time. The waiting area is well equipped so the time goes by quickly. Prices are reasonable and they don't seem to try to get you to do more than what is needed. More

It always a good experience It was great service, unfortunately, the vehicle that I am looking for is just in high demand and unavailable at this time. Maybe Kia will start to ma It was great service, unfortunately, the vehicle that I am looking for is just in high demand and unavailable at this time. Maybe Kia will start to make more. More

Best service atound Browns Kia is a great place to buy or lease a car. They are very friendly and very helpful. I would highly recommend them, in which I have and I fully Browns Kia is a great place to buy or lease a car. They are very friendly and very helpful. I would highly recommend them, in which I have and I fully intend to continue my service with them. More

Great service! Whenever I go to get things done on my vehicle at Brown's I always feel that I have been properly taken care of from a question to the final process w Whenever I go to get things done on my vehicle at Brown's I always feel that I have been properly taken care of from a question to the final process with my vehicle. More

great service Center has a great service manager, always on top of issues. always paying attention to detail. Will go back without any hesitation,, Great service b Center has a great service manager, always on top of issues. always paying attention to detail. Will go back without any hesitation,, Great service by great manager More

Pricey But Necessary The service personnel at Brown's are always knowledgeable and helpful in explaining various processes and procedures. This was the case when I recent The service personnel at Brown's are always knowledgeable and helpful in explaining various processes and procedures. This was the case when I recently took my car in for an alignment check, and discovered I would need new struts for my 2012 Sorrento. I asked questions about the re-alignment procedures, and the service adviser and associates were able to give me a clear and thorough explanation. Although expensive, the new struts are definitely necessary, and so I am very glad the mechanics examined my alignment carefully and made the correct determination to keep my car (and me) safe. I have been taking my car to Brown's for years for regular service and have a great deal of trust in the whole service department and team at Brown's Kia of Manassas. Michelle Bolden in particular has always been knowledgeable and helpful to me over the years. Thank you. More

Great Experience Overall great experience and they display exceptional customer service. The service team is very knowledgeable and my vehicle was repaired quickly to Overall great experience and they display exceptional customer service. The service team is very knowledgeable and my vehicle was repaired quickly to my satisfaction. Will continue to give them my business. More