Safford Brown Kia Manassas - Service Center

Pleasant experience I took my car in for an oil change. The people I dealt with were friendly and professional and explained the inspection, what I needed and what I sho I took my car in for an oil change. The people I dealt with were friendly and professional and explained the inspection, what I needed and what I should be watching for. I enjoyed driving away in my clean car. More

No Quality Control At 9:am I took my vehicle in for a flat battery which was still under warranty. They provided me with a shuttle home and said I would be updated. at At 9:am I took my vehicle in for a flat battery which was still under warranty. They provided me with a shuttle home and said I would be updated. at 3:30, I had received no update and called, they said m6 car would be ready in an hour, it was. Browns had one job, remove and replace the battery. That was done, but one of the caps was not replaced; the only reason I noticed was because I took a photo of the new battery to ensure warranty. I called Browns and told them of the issue and asked if the missing part could be mailed or delivered by shuttle! Nope, I was told to come back and pick up! I now have to take a hour of my working day to drive back to Manassas from Bristow, simply because nobody did a peer check on a simple job, which now makes me wonder what quality assurances are in place at Brown’s Kia Manassas. Not happy, an hour of my working day costs me $80, probably more than the part costs, and certainly more than it would have cost for Brown’s to deliver to my home! Poor performance, poor customer service. More

Great Service Michelle is wonderful. She is a great asset to the company. Every time I come in to get my car service I have received nothing but excellent care. T Michelle is wonderful. She is a great asset to the company. Every time I come in to get my car service I have received nothing but excellent care. They are timely in getting it done and a very friendly team. Thank you for what you guys do. More

Great customer service by Michele Bolden. I scheduled my appointment and was accommodated with great professionalism. Upon arrival I was quickly greeted and taken care of. I had a oil change I scheduled my appointment and was accommodated with great professionalism. Upon arrival I was quickly greeted and taken care of. I had a oil change and tire rotation completed and they even performed a beautiful clean and wash Of the vehicle. I highly recommend this service department and Michele Bolden as a customer service representative! More

Fast service I came in for a state inspection and they took the vehicle right in. Very happy with the visit. All the staff was friendly and they were helpful with I came in for a state inspection and they took the vehicle right in. Very happy with the visit. All the staff was friendly and they were helpful with all the info I asked for. More

Spark Plug I came for a tune up and they worked on my car while checking other things such as the tires and brake pads on my vehicle. My plan is keep this vehi I came for a tune up and they worked on my car while checking other things such as the tires and brake pads on my vehicle. My plan is keep this vehicle via proper maintenance as much as possible and this service department is helping in doing that. More

Great service The customer service the service department provided was so appreciated. I’d rather take my car to the dealership than a mom and pop shop because the The customer service the service department provided was so appreciated. I’d rather take my car to the dealership than a mom and pop shop because the knowledge they already have on the vehicle. I know it may cost more but to get great service makes it balance out. Plus I know they guarantee the work. More

Great Dealership This dealership is significantly better than other Kia dealerships in the area. The people who work there are very kind and respectful to customers an This dealership is significantly better than other Kia dealerships in the area. The people who work there are very kind and respectful to customers and the service department is excellent. More

Excellent Service I received fast, efficient, and quality service. Waiting area was nice. Wifi was available and fast. Jonathan kept me inform of work being performe I received fast, efficient, and quality service. Waiting area was nice. Wifi was available and fast. Jonathan kept me inform of work being performed. Very happy with service plus they wash the vehicle and vacuum interior also. More

Great Experience. Jonathan did an excellent job keeping me up to data on status and needs. Facility is very clean and waiting area is very comforatble and provides all Jonathan did an excellent job keeping me up to data on status and needs. Facility is very clean and waiting area is very comforatble and provides all you need (TV, wifi, free coffee/drinks). More