Safford Brown Kia Manassas - Service Center

Helpful Every time I come it is always professional friendly staff they go out of there way to help I am in and out in a timely manner Every time I come it is always professional friendly staff they go out of there way to help I am in and out in a timely manner More

Excellent Service I was extremely pleased with the customer service I received from Brown’s Manassas Kia and especially from Brandon who always kept me in the loop on t I was extremely pleased with the customer service I received from Brown’s Manassas Kia and especially from Brandon who always kept me in the loop on the status of my vehicle and was able to explain the extended warranty on my vehicle that no other dealership in the area was willing to look into for me. I am super appreciative of their excellent service and will definitely be a returning customer! More

I had to bring my car in twice within this month. Both times I had to bring my car in I was provided with exceptional service! I’m so comfortable and satisfied with Brandon’s help! Both times I had to bring my car in I was provided with exceptional service! I’m so comfortable and satisfied with Brandon’s help! More

Service Great service and very friendly customer service and reliable price . Free coffee and water snacks etc Watch tv relax while waiting for your car to Great service and very friendly customer service and reliable price . Free coffee and water snacks etc Watch tv relax while waiting for your car to be service More

Browns Kia rocks Love my Kia dealership. My second kia vehicle bought from this location. Michelle rocks the service department. Never a problem. always fast and effic Love my Kia dealership. My second kia vehicle bought from this location. Michelle rocks the service department. Never a problem. always fast and efficient. Many thanks More

Check engine light and state inspection I dropped my car overnight using the drop box. My car was scheduled to be worked on the next morning. I called the dealership around lunch time to see I dropped my car overnight using the drop box. My car was scheduled to be worked on the next morning. I called the dealership around lunch time to see what was the status had to get a call back. They called back saying the work was being done, but no estimate on when it would be completed. I called again around 2:30pm to find out when the work would be done, they said maybe not completed that night but definitely the next morning. I called the next morning to find out it would not be ready until later in the afternoon. I could not get a ride to the dealer so I had to wait until the day after that to get my car. The service representative was gracious in thanking me for my patience, but the experience really was very inconvenient and it was a little maddening not knowing when and having to follow up myself on the status of the car. More

Ed Swede Browns Kia The service writer was friendly and courteous. The service was done on time and to my satisfaction. Having the maintenance/service package makes it ea The service writer was friendly and courteous. The service was done on time and to my satisfaction. Having the maintenance/service package makes it easy to understand what services need performed and the maintenance interval. More

Just normal service work Just normal work on the KIA Sorento ….but the service person was very attentive and wanted to make sure I was informed of the steps on the repairs.. Just normal work on the KIA Sorento ….but the service person was very attentive and wanted to make sure I was informed of the steps on the repairs... More

Fantastic They called and said I needed additional work needed, I was sure I did before taking it in. They had the work performed by the time I needed the car b They called and said I needed additional work needed, I was sure I did before taking it in. They had the work performed by the time I needed the car back. More

Another great experience I love going to Brown's because it's convenient, they are super friendly, and the facility is great. Jonathan shuttled me to and from a class down th I love going to Brown's because it's convenient, they are super friendly, and the facility is great. Jonathan shuttled me to and from a class down the street while I was waiting for my car service. More