Safford Brown Kia Manassas - Service Center

Michelle in-service is outstanding This dealership and particularly the lady named Michelle and service helped me through a very traumatic experience. I fell caught in between corporate This dealership and particularly the lady named Michelle and service helped me through a very traumatic experience. I fell caught in between corporate and the dealership with a car whose engine failed. And while fighting with corporate to help me it was actually Michelle at the dealership that kept me most advised of what was happening and was always there to answer my questions. More

Always very good We like this place so much that we drive an hour just for routine service. All of the staff are great and they go out of their way to help. We have ne We like this place so much that we drive an hour just for routine service. All of the staff are great and they go out of their way to help. We have never had anyone there try to get us to do any unnecessary service items. More

Great service The service department here is top notch. They make you feel welcome and important the moment you walk through the door. I drive 20 miles out of the w The service department here is top notch. They make you feel welcome and important the moment you walk through the door. I drive 20 miles out of the way just for their service. More

Soul service I was half hour early but they were able to start service on my car. They also did my state inspection so I didn’t have to make another appointment! I was half hour early but they were able to start service on my car. They also did my state inspection so I didn’t have to make another appointment! More

Excellent service as always. I always have received excellent service and the service staff is always so helpful, knowledgeable, and friendly. The waiting area is always comfortab I always have received excellent service and the service staff is always so helpful, knowledgeable, and friendly. The waiting area is always comfortable and the snacks are appreciated when you wait for your car. I work with Michelle primarily but I want to also mention Brandon who helped me today, July 17, with a new issue that arose with my vehicle. He explained in detail the issue at hand and the service that will be needed. More

From Out of Area Just found myself in Manassas Va, out of my home area when I needed service. Arrived at service department, was greeted, welcomed and made t feel comf Just found myself in Manassas Va, out of my home area when I needed service. Arrived at service department, was greeted, welcomed and made t feel comfortable. Service repairs explained, and fixed. Even with the service computer issues, employees went old school and filled out everything by hand. I definitely recommend Browns KIA service dept. and staff. More

2013 Cadilliac AC repair My AC unit abruptly stopped working. Brown's Kia Service Dept troubleshot system and ordered the parts with my permission. Parts arrived, installed in My AC unit abruptly stopped working. Brown's Kia Service Dept troubleshot system and ordered the parts with my permission. Parts arrived, installed in a timely manner. A rental car was provided for my convenience. Michelle B. kept me informed as to the status of the repair. All in all, a good experience. More

Exccellent service!! Everyone at Brown's Kia has been knowledgable, timely and polite, I will continue to use Brown's Kia for my service and highly recommend their service Everyone at Brown's Kia has been knowledgable, timely and polite, I will continue to use Brown's Kia for my service and highly recommend their service. More

Friendly Staff, Excellent Service The staff was professional and friendly. They made me feel welcome and appreciated my business. This was the first time going there for service. I The staff was professional and friendly. They made me feel welcome and appreciated my business. This was the first time going there for service. I was very impressed. More

Always great service The service department is fantastic, in my opinion due to Michelle Bolden. She has been my service rep since my first Kia. Always professional, extr The service department is fantastic, in my opinion due to Michelle Bolden. She has been my service rep since my first Kia. Always professional, extremely knowledgeable, goes out of her way to make sure your experience is great. Any time I am there the service is prompt and I am on my way. More