Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
733 Reviews

733 Reviews of Safford Brown Kia Manassas - Service Center

Sort by
February 22, 2024

Everyone wad super kind and polite. Everyone I dealt with was attentive. Car runs great. They cleaned it really well. (What glass cleaner do you use?) 😁 The only problem was the time More

by BikerMom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael
Report | Print
Mar 01, 2024 -

Safford Brown Kia Manassas responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

February 22, 2024

Very good customer service. Friendly staff,, car was promptly serviced and work was very well done. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Safford Brown Kia Manassas responded

We cannot thank you enough for this glowing review of our service center, Steve! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Team at Safford Brown Kia Manassas

February 22, 2024

Michelle in the service center was very helpful. She communicated regularly and promptly, keeping me up to date with the status of my Sorento. More

by NIKKIS3LMJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Safford Brown Kia Manassas responded

Thanks for your awesome review, Nikki! We're very happy to hear that Michelle was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

February 22, 2024

There was More than one customer waiting for their cars to be serviced. I am all about customer service . only 1 person asked if we wanted coffee or water or how we were doing. If we needed anything. Most More

by CUTELADY62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Safford Brown Kia Manassas responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Sincerely, The Team at Safford Brown Kia Manassas

February 22, 2024

excellent service I'm very please thank you for your help in my oil change in my car I will be back for other services they sugest I need for my cat. More

by JMATOSVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Safford Brown Kia Manassas responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas

February 21, 2024

Great service staff! Explained everything, and let me know what parts needed to be ordered and when they would arrive. More

by W_BLAIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ismael
Report | Print
Feb 26, 2024 -

Safford Brown Kia Manassas responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Team at Safford Brown Kia Manassas

February 21, 2024

Went for a 2nd opinion, and was glad we did. The team was very knowledgeable and provided excellent service and staff. They are now are go-to service team for our family. More

by kprice8451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Feb 26, 2024 -

Safford Brown Kia Manassas responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas

February 20, 2024

Vehicle was ready on time and even cleaned inside and out, thanks for the great service. More

by Michael Herman
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael
Report | Print
Feb 23, 2024 -

Safford Brown Kia Manassas responded

We cannot thank you enough for this glowing review of our service center, Michael! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Team at Safford Brown Kia Manassas

February 20, 2024

Ultimately isolated the electrical problem with my vehicle and fixed it at no charge. Total time to fix what ultimately was diagnosed as a battery problem took 5 days due to short staffing in mechanic More

by THESTEENFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Report | Print
Feb 26, 2024 -

Safford Brown Kia Manassas responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered due to our short staff. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

February 20, 2024

Diligent at supporting customer with their issues, problems, and providing recommendations in resolving the probles at hand. More

by MORALES.ROBERT17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Safford Brown Kia Manassas responded

Thank you for putting your trust in Safford Brown Kia Manassas, Robert! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas

1
2
3
...
74