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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
732 Reviews

732 Reviews of Safford Brown Kia Manassas - Service Center

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November 16, 2024

Very good communication and fast service. Will bring my car back in the future to be serviced there. More

by Sgoula06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Safford Brown Kia Manassas responded

Thank you for your very kind review. We're delighted to know that you will be bringing your vehicle back to be serviced at our dealership. Please always feel free to let us know if there is ever anything else that we can assist you with in the future. Thanks again!

July 24, 2024

No complaints - service tech kept me informed and provided recommended services. Waiting area was good as well. More

by jkdyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Safford Brown Kia Manassas responded

Great to hear, thank you!

May 03, 2024

They are always pleasant and prompt. Jonathan went the extra mile to text me about a recall notice and let me know how quickly he could get it resolved. I didnt need the work- but he More

by pjtdms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Safford Brown Kia Manassas responded

We are absolutely thrilled to hear that, thank you!

March 10, 2024

Michelle is indispensable to how you take care of your customers. Is there nothing she can’t do? More

by ZCBRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Safford Brown Kia Manassas responded

We are so glad we could take care of all of your needs at Safford Brown Kia Manassas. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Team at Safford Brown Kia Manassas

March 10, 2024

Very easy to work with. Nice and clean and friendly staff. Nice that they remind you about your appointment. More

by cndrblc
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Safford Brown Kia Manassas responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Safford Brown Kia Manassas again! Sincerely, The Team at Safford Brown Kia Manassas

February 26, 2024

Service took a little while but my car had some real issues and in the end everything was taken care off and I have no complaints. More

by MROTHWELL85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ismael
Mar 05, 2024 -

Safford Brown Kia Manassas responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

February 25, 2024

Great service! Everything was done perfectly and we couldn't be happier with the results. More

by DANIELLEMARIE5673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Safford Brown Kia Manassas responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Danielle. Sincerely, The Team at Safford Brown Kia Manassas

February 24, 2024

Excellent customer service and very friendly staff. Good place to relax and wait or place to work while waiting. More

by LUCYBEATY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words, Lucy. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

February 22, 2024

Michelle in the service center was very helpful. She communicated regularly and promptly, keeping me up to date with the status of my Sorento. More

by NIKKIS3LMJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Safford Brown Kia Manassas responded

Thanks for your awesome review, Nikki! We're very happy to hear that Michelle was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

February 22, 2024

There was More than one customer waiting for their cars to be serviced. I am all about customer service . only 1 person asked if we wanted coffee or water or how we were doing. If we needed anything. Most More

by CUTELADY62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Safford Brown Kia Manassas responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Sincerely, The Team at Safford Brown Kia Manassas

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