Safford Brown Hyundai Leesburg

The purchase of a new Hyundai Sonata was an very pleasant, easy non-pressured experience with the purchase price that was extremely competitive. I had performed web research in advance and contacted pleasant, easy non-pressured experience with the purchase price that was extremely competitive. I had performed web research in advance and contacted dealers via email to get details. My internet sales contact @ Brown's Leesburg Hyundai was Karim Mi and he provided excellent prompt answers to my technical, price, and on-lot availability questions. We scheduled an appointment and Karim was waiting for us. He was extremely professional and honest as he filled us in on the various colors, features, and price. Honesty, knowledge, willingness to take the extra effort to address all questions, and even facilitating other details for discussion was a tribute to his professionalism. We experienced no pressure tactics at all. He provided us an excellent price. Jesse Hill, the finance manager provided us the various finance options and made took his time to ensure we understood the cost/benefit of each option. Very informative and transparent about all the approaches. We were also impressed by the friendly customer focus approach from all the Brown's associates, including those not involved in the purchase process. I highly recommend Brown's Leesburg for the purchase of a Hyundai. If strongly recommend you contact Karim for sales, and Jesse for finance support. Michael Sang More

Terrific experience. I traded in an old Yukon for a barely used Accent. Not only do I know that I get the best deal, but also the best service. John Nahra was attentive, knowledgeable and very efficie barely used Accent. Not only do I know that I get the best deal, but also the best service. John Nahra was attentive, knowledgeable and very efficient. My total time to complete this transaction was less than 2 hours. I was treated with respect and courtesy. I knew what I wanted to achieve going in, and every one of my "wants" was delivered. I will never buy another car from another salesman or another dealer. Thanks John! More

We had a written agreement for the price of a new vehicle. The vehicle was not currently available, but we were willing to wait to get the vehicle we wanted. After 2 months of waiting and no vehicl vehicle. The vehicle was not currently available, but we were willing to wait to get the vehicle we wanted. After 2 months of waiting and no vehicle, we accepted a different color. When we arrived to sign the contract, we were informed that the price was being raised. The alternative car had one additional option that I was willing to pay for, but the dealership wanted me to pay a "price increase", which I was not willing to pay. We had agreed on the price of the car - it was in writing. The dealership did not want to honor the agreed to price on the written, signed Buyer's Order. After refusing the pay the increase, the manager informed me that he didn't want my business. I guess this dealership doesn't understand written agreements or abide by their agreements. This is the absolutely worst car buying experience I have ever had (particularly since it didn't result in me actually buying a car). More

I was looking for a replacement for my Japnese-made 2007 4-door sedan. I rearched ratings from print and internet sources, coming to the conclusion that the Hyndai Genesis 2011 was within my price range an 4-door sedan. I rearched ratings from print and internet sources, coming to the conclusion that the Hyndai Genesis 2011 was within my price range and probable expectations. I visited the Hyundai site, leaving my name and e-maill response. Within a day I had a response and an assigned saklesman from Brown Hyundai in Leesburg, VA. Having intended just to drive the Genesis, I made a buy decision, mosltly because of the knowledgable, non-pushy representation by John Sasso. More

Karirm had no personality what so ever, and when I asked him about the scratches on the car I was looking at and the fact that it smelled of smoke he said "You're buying a used car, what do you expect.". It him about the scratches on the car I was looking at and the fact that it smelled of smoke he said "You're buying a used car, what do you expect.". It's been a month now since buying the car and the loan on the car I traded in still has not been paid off, and getting anyone to call back is impossible. I still have not received any paperwork showing that I have purchased the car, or the loan information, and every time I call the response is "We'll call you back" or "So and So is working on it". I had many problems with this dealership throughout the process of buying this car but this is most frustrating. Also, since I've had the car it's started to make strange sounds. I honestly feel like I was conned, and as a single mother I wonder how these people sleep at night. Also, after buying the car I noticed that it had no floor mats, or a manual. But like my salesperson said, "I'm buying a used car, what do I expect?" I don't know, maybe decent customer service? More

This was a great experience. John helped us when we first visited, and provided an informative and helpful, but pressure-free, experience. After we did some online price shopping, I contacted John and first visited, and provided an informative and helpful, but pressure-free, experience. After we did some online price shopping, I contacted John and told him what I wanted to pay for my new Elantra Touring. After a couple of phone calls, he told me what he could offer, which was acceptable to me. I came in a couple of days later, and wrote a check for the exact amount quoted over the phone. I definitely will recommend John and Browns to my friends and relatives interested in a Hyundai. More

My experience at Browns Hyundai was AWESOME. The salesperson that took care of me was John Sasso and what a wonderful experience, he made everything so easy, and was not pushy. The discussion was m salesperson that took care of me was John Sasso and what a wonderful experience, he made everything so easy, and was not pushy. The discussion was mine to make and he worked with me to make sure that I was comfortable and satisfied with my purchase. He also did a follow-up to make sure that everything was running smoothly. In fact everyone that I dealt with at Brown Hyundai was very friendly and willing to help and answer any question we had. Way to BROWNS Keep up the AWESOME work! Satisfied Customers in Haymarket, VA Francetta & Earl Moore More

I had looked at other dealers and other cars, but found the experience at Brown's Leesburg Hyundai to be the most rewarding. John and Steve asked what I was looking for and took the time to thoroughly expl the experience at Brown's Leesburg Hyundai to be the most rewarding. John and Steve asked what I was looking for and took the time to thoroughly explain all my options to me. John and Steve are very knowledgable and they offer a "no pressure" approach that is very refreshing. After I decided to purchase the Sonata Limited, John, Steve, Matt and the entire team worked hard to get me the car I wanted, within the budget I was looking for. I was very pleased with the entire buying process, and look forward to returning to this dealership for my service needs. More

During my car hunt I visited many dealers including 2 Hyundai dealerships. I was extraordinarily impressed with the entire team, including my sales representative Mike Clementes. Their professionalism, Hyundai dealerships. I was extraordinarily impressed with the entire team, including my sales representative Mike Clementes. Their professionalism, demeanor, sincere friendliness and help far exceeded my experience at any other dealership. ALSO, their pricing with extraordinary. The price for the new car and the trade-in was $2,000 lower than their competitor that was offering using the "Costco" Buyer's Club program. I would absolutely recommend them!!! More

This was my first experience receiving an oil change with Brown's, and I was pleasantly surprised. I have often found myself frustrated when just needing a simple oil change. At Brown's in Lsbrg, it was effo Brown's, and I was pleasantly surprised. I have often found myself frustrated when just needing a simple oil change. At Brown's in Lsbrg, it was effortless and efficient! Thank you for an awesome experience. I will be back, for sure!! L.S. More