Safford Brown Hyundai Leesburg

Purchased a new vehicle from this dealer in the fall of 2023. The dealership asked that I finance through their company instead of my local bank and I agreed. While discussing the financing, the finance m 2023. The dealership asked that I finance through their company instead of my local bank and I agreed. While discussing the financing, the finance manager gave me a sales pitch for a clear coat option, an extended warranty, and a service plan. The service plan was sold to me as a plan that would go above and beyond the complementary services that covered oil changes and tire rotations for a specified amount of time/mileage. I was told that if I purchased the service plan that I would have all my maintenance covered for 111,000 miles and I would only be responsible for parts like brake pads, tires, etc. Otherwise, I was led to believe that all other scheduled services would be prepaid in full. Yesterday, I took the vehicle to the dealership for its 15k maintenance and was told they had no record of such a service plan. The service manager, James, said he could see where I paid for an extended service plan that would only cover oil changes, up to 85k, after the complimentary period was over. This made me realize that either the dealership has their records unorganized or I was lied to in order to sell me the service plan. Now I'm stuck turning this over to Hyundai fraud department and working with an attorney to remedy the situation. In addition, the last time I was in for service I was told upon checking out that my radiator cap was missing and I would need to purchase a new radiator cap. The radiator cap was not missing when I dropped the vehicle off for service. The service manager told me to just drive it with the radiator cap missing and he would order one for me. After I protested about driving with a missing radiator cap, a mechanic came out and confirmed that driving without the radiator cap was indeed a bad idea. The mechanic did find a matching radiator cap to replace the one that was lost during the service. The mechanic was helpful but I would have left without a functioning radiator cap if I had not advocated that was a bad idea. Thus far, I enjoy driving the vehicle but due to the dishonesty of the dealership in regards to the service plan and what it covered, I cannot suggest doing business with this dealership. More

This dealer does not do the scheduled maintenance they are required to do. They lied about rotating my tires 2 times and never balanced them or did an alignment. They now say I must buy new tires! are required to do. They lied about rotating my tires 2 times and never balanced them or did an alignment. They now say I must buy new tires! More

I have only had communication when I have reached out. I I have only had communication when I have reached out. I was consistently told a loaner would be available for me on the 23rd and was just advised a I have only had communication when I have reached out. I was consistently told a loaner would be available for me on the 23rd and was just advised a loaner won’t be available until the 26th. I am a single parent and now I have been left the entire holiday season without a vehicle to shop for Christmas for my family, get to/from work, or to visit our family as we do every year. I was advised they would call me this morning but again, I had to reach out for info - and my service rep had already left, which I get because it Christmas Eve but without even calling to let me know about the loaner. Despite this - still crickets… . On 12/03/21 I was driving home from work, which is less than two miles away from my home, when my check engine light started flashing approximately .5 miles from home. I parked my car and did not drive it. It was towed to Brown's Leesburg Hyundai on 12/06/21. I did not hear back from anyone until I reached out to Brown's Hyundai Service, for a second time, on 12/14/21. At that time Carlos advised me that my engine was "gone" and he was communicating with Hyundai. I called Hyundai direct on 12/15/21 and was advised they "escalated" my case and a case manager would be reaching out to me (Case # 1909-2578). I reached out to Carlos again on 12/16/21 and he stated that he had not heard back from Hyundai but that he needed me to sign a form. I went to Brown's Hyundai on 12/16/21 and spoke with Carlos and signed the form. I reached out to Hyundai regarding my case on 12/17/21 and 12/18/21 and was told I would receive a call back from the case manager. On 12/22/21 I called both Brown's Hyundai USA and Browns Hyundai of Leesburg. Carlos advised me on 12/22/21 that Hyundai denied coverage, stating it wasn't associated with Recall/Campaign132. I asked what caused the engine to fail then and was told it was unknown. I called Hyundai and was advised my case manager would call back. I called Hyundai again on 12/22/21 and was advised that it was denied and my case was closed, and there was nothing further they could do. The exact wording in the recall notice I received is almost exactly what Carlos said he observed as wrong with my engine. Hyundai has denied the claim, my car is still sitting at the dealership, but no one can say what happened or why. I have been without my car or a loaner/rental throughout this time period. I have been advised my engine needs to be replaced and that is about it. I have stayed current on maintenance on the vehicle, furthermore for the past almost two years I have barely driven it due to COVID and working from home. Regardless, my work is less than two miles from my home, so to say the engine needs to be replaced I am assuming due to the owner/me is presumptuous and lacking in responsibility and accountability. While everyone I have spoken with has been very professional and polite, I have had no resolve and/or communication outside of my reaching out to check the status - which leads to my feeling as though customer service has been dismissive, lacking, without any sort of urgency to assist. I have contacted ConsumerAffairsConsumer Affairs, National Highway Traffic Safety Administration @NHTSA, and the Better Business BureauBBA and filed complaints. When I purchased this car in 2015, I was hesitant to purchase a Hyundai but was told by multiple people that they had "come a long way" and that Hyundai was a "good car". Unfortunately, at this time I am regretting my purchase. I was actually looking into buying a new Hyundai and had even spoken with someone at Brown's Hyundai about the trade-in value of my car, but due to the lack of support from Hyundai and now being without a car for three weeks - as I would never think to purchase a Hyundai again. More

Update: After some email exchanges and a phone call with Brown's Hyundai management I have decided to rescore my original review. The Brown's management reached out immediately to get a full understanding o Brown's Hyundai management I have decided to rescore my original review. The Brown's management reached out immediately to get a full understanding of what happened and offered their sincere apology for my bad experience and inconvenience. I understand that some of this has to do with the current state of the economy which is beyond their control but I believe they are taking steps to improve the issues that they can control. Their genuine interest in correcting this shortcoming is the reason I will be returning to Brown's for my next service with high hopes that my experience will be much better. I was in for another oil change (free with a $30k purchase). I called ahead because the last few times I have been in I have waited 2 hrs so I wanted a loaner because I didnt have 2 hrs to spend. Anywhere else I can get one done in 30 min. And this is why we make appointments right? I was told they had no loaner but Carlos guaranteed they would take my car right back and get it done right away. When I got there I was told it would be 1.5 hrs. I informed them that Carlos promised to do it right away. I was told Carlos went home sick. Oh...they took my car right back alright! And I waited 1.5 hours. I have been servicing my vehicles at this dealership since 2002. Time to find a new dealership!! More

I wanted to say thank you for your help with me purchasing my brand new Hyundai Sonata Limited. Omid Adib, the sales person, was very helpful and answered any questions I had about the Process. Fra purchasing my brand new Hyundai Sonata Limited. Omid Adib, the sales person, was very helpful and answered any questions I had about the Process. Fraz, the finance guy, was very personable and also helpful. He made the magic work to keep the payments low. Thank you both and the manager for making it possible for me to purchase this vehicle! More

Purchasing my first car through Brown’s was simple and quick. Most of my questions were answered before I even asked them and I didn’t feel pressured to decide on the spot. All of the representatives that quick. Most of my questions were answered before I even asked them and I didn’t feel pressured to decide on the spot. All of the representatives that I worked with were friendly and helpful. I would recommend this dealership to all my friends and family. More

My wife and I had the best experience at Browns Leesburg Hyundai we have ever had with any dealership visit before. They are an amazing dealership and will do whatever it takes to keep their customers happy Hyundai we have ever had with any dealership visit before. They are an amazing dealership and will do whatever it takes to keep their customers happy. They are also fair and offered us the best price without us even asking for the new vehicle. More

Service was very friendly, and they worked with me to get the price point I was looking for. The facility was clean, everyone wore masks and had hand sanitizer. the price point I was looking for. The facility was clean, everyone wore masks and had hand sanitizer. More