Safford Brown Hyundai Fairfax

Got a good price for my trade and it was overall a very good deal for me. Cody and I went back and forth several times with the price but ultimately we settled on something that was very attractive. Vincen good deal for me. Cody and I went back and forth several times with the price but ultimately we settled on something that was very attractive. Vincent took care of the paperwork very quickly and we were out of the showroom soon. Pleasant experience. More

Johnny showed around and we looked at some cars. He was very friendly and wasn't too pushy. I would recommend it. They also have free oil changes, free tires, free inspections, free car washes for the life very friendly and wasn't too pushy. I would recommend it. They also have free oil changes, free tires, free inspections, free car washes for the life of the care. Very nice. More

My girlfriend owns a 2006 Hyundai, which has turned out to be a great car aside from some minor interior quality issues. The unfortunate part of this story is that Fairfax Hyundai is the only dealer withi to be a great car aside from some minor interior quality issues. The unfortunate part of this story is that Fairfax Hyundai is the only dealer within reasonable distance to us. To begin with, every time we go there for service, the service attendants act far from welcoming. Each time I drive up into the service bay, it seems like they are short staffed. Many times there is just one or two attendants, and almost every time I feel like they are permanently pissed off (maybe because they are always short staffed??). No smile, no welcome greeting. On one occasion I had an oil change done and had to send the car back in because it was overfilled by almost half a quart. When we bought the car we purchased an all-inclusive extended warranty. The warranty is supposed to cover everything except what is listed in a short list of items. When the seat heater stopped working we took the car in, only to be told they have to charge us $180 to diagnose the problem before they can determine if it is something covered under the warranty. This is ludicrous! There is no part of the seat heater system that would NOT be covered under the warranty, so why do I need to pay $180 for them to figure out what is wrong. I want them to figure out what is wrong and FIX IT, thereby honoring the warranty. On another occasion, we had the outside temperature sensor go bad. Again, they claimed it was $180 to determine if it was the sensor or some other electronics. What does it matter!? Either way the sensor or the associated electronics are covered under the warranty. There have been other instances of them not honoring our pre-purchased maintenance package which covers oil changes. I always get a dirty look and grumbling from the advisor. He claims they used to participate in this, but do not any longer. I do not believe him however, because two months and 3000 miles earlier we dealt with a different service advisor and they stated how much they loved using the service coupons. Last time I was there, I almost saw the service advisor get in an argument with a little old lady. Remember everyone, the customer is never right at this place, and they will try to find a way to make you pay for covered items. If they do cover it, they will do so only once they have made it clear that they are unhappy about it. The dealership may be a great place to buy a car from (I wouldn't know), and the cars may be great, but I'm glad I don't have to take my car to this place for service. I feel bad for the people that do. Thankfully I own an Acura and actually look forward to taking my car to the dealership on occasion for this and that. The experience is a complete 180 from the hassle we get at Fairfax Hyundai. Actually I'm blown away by the courtesy, professionalism and reasonable prices each time I go. The employees seem to enjoy their jobs and it shows. More

I brought the car I bought at this dealership because of issues with traCtuon control. They kept it for five days and alleged they could never duplicate the problem. When I came to pick it up, it took them issues with traCtuon control. They kept it for five days and alleged they could never duplicate the problem. When I came to pick it up, it took them 45 minutes to get it out of their warehouse, which only proved to me they didn't test it as they said. I took my car to the fitzgerald dealership, where not only did they find the problem in the matter of 20 minutes, they gave me a loaner and fixed it in three business days. Of, did I mention Fairfax hyundai made me rent a car while they "checked" my car for five days? I still have to come by the dealership to get oil changes, by the way. I only come because they are free of charge, which was an incentive for me to buy the car in the first place. It takes them an hour and a half at the least to do a simple oil change. You get the point. I have thought several times about paying for oil changes just to avoid coming here and having to deal with their lousy customer service. Their newest customer service person is very rude, unfriendly, and basically bashed me when I told him I'm afraid to drive the car with its traction control problems. My next car, IF it's a Hyundai, will be from Fitzgerald. More

Poor service, poor staffing and a lack of integrity describes my feelings about Fairfax Hyundai. I purchased a Hyundai Equus from Jack Giambalvo in York, PA. They were knowledgeable about the product describes my feelings about Fairfax Hyundai. I purchased a Hyundai Equus from Jack Giambalvo in York, PA. They were knowledgeable about the product, their price was great and THEY DELIVERED ON ALL OF THEIR PROMISES. The car looks and performs better than I expected. That's the good news. I recently contacted Equus customer service for assistance. In case you aren't aware, the Equus comes with a "Valet Service" as part of their product. This includes picking up your car at your location, dropping off a "Genesis or Equus", servicing your car and returning to you when completed. The first dealer that Equus scheduled the appointment with, Alexandria Hyundai cancelled three (3) times at the last minute because they did not have a premium loaner. I called Equus and they rescheduled with Fairfax Hyundai. I spoke with Josh at Fairfax Hyundai and he promised me they would show up with a Genesis. Guess what - they sent a Sonata. I guess he figured I would be too stupid to tell the difference. They finally brought a Genesis and took my car. They were supposed to return the car today between 9:30 and 10. No show. I called and couldn't reach anyone that could or would assist me. Finally at 12:15 Josh called and said the person that was supposed to return my car didn't show up for work. I asked him why they didn't have the courtesy to contact me and let me know. He said that he had just got to work. GUESS WHAT? I called at 10:30 and spoke to a service advisor who informed me that Josh was on the telephone. I called at 10:45 and spoke to the receptionist and she said the same thing. SHAME ON YOU JOSH. SHAME ON YOU FAIRFAX HYUNDAI. SHAME ON YOU HYUNDAI!!!!! CLEAN UP YOUR MESSES!!!!!!! More

Fairfax Hyundai had the lowest bid using Consumer Checkbook's CarBargins service. After a bad "bait and switch" experience with another Hyundai dealership, we had some trepidation about the interacti Checkbook's CarBargins service. After a bad "bait and switch" experience with another Hyundai dealership, we had some trepidation about the interaction, but everyone couldn't have been nicer. Kristen honored the agreed-upon price, and Joseph McNulty worked hard to save us even more money using available rebates. My husband declared the experience "painless." More

My check engine light went on on my new car less that 3000 miles on it. I already had it in a different dealership for a light before with no issues. Called from the road and the woman was pleasant and 3000 miles on it. I already had it in a different dealership for a light before with no issues. Called from the road and the woman was pleasant and I told her my light was on and I wanted to get it looked at to make sure noting major was wrong. She made me an appointment said nothing about fees or anything else. Got there and it was crowded (doubt the 1 hour quoted would have been right) and I was asked to sign a legal document stating that I would pay a $108 fee for diag if whatever was wrong was not covered under maintenance Since last time it was the gas cap and I was concerned it was again even though I had not gotten gas and checked it several times and stated I would not pay the diag fee if it was a gas cap code. I was sent to the waiting room my car was already taken away. 10 min later I was called into the 'managers' office and received probably the poorest customer service I have ever received at a car dealer. I told him I had the 'new' car in already and he just rambled on about how it could be 150 things and he would not know if it was covered until after I signed the paper. I said neither would I and that I only had an issue with the gas cap issue since it had been causing me issues. He basically refused to service my car until I signed so I asked for the car back. I was then sent to the curb to wait for my car to be brought around. More

I bought my Santa Fe in Richmond and I'm new to the area so I took it here. After the inspection I needed 2 new tires and an alignment for $500. That seemed high, but I let them go with it. They did all so I took it here. After the inspection I needed 2 new tires and an alignment for $500. That seemed high, but I let them go with it. They did all the work and then sprung another $100 on me at the end for a cabmer kit for one side in the front. I drove my car away with its new $600 set of 2 tires with a crooked steering wheel. The catch 22 is that I dont trust them to work on it more so I'm probably in for another $100 to get someone else to fix the crooked steering wheel. Dealing with these folks gave me a stomach ache. More