Safford Brown Hyundai Fairfax

Sales Staff were fantastic, very informative and friendly. Very Good to work with, No Problems. When it came to the Finance Staff that was a different story. The MSRP was $19520. I received a friendly. Very Good to work with, No Problems. When it came to the Finance Staff that was a different story. The MSRP was $19520. I received a quote of $15510 with Finance Cash of $1500 which was told did not qualify for. With those figures it comes to $16610. But on the Buyers Order it was $17450 which is $795 more then quoted. My Father has=d to co-sign and was given a 643 credit score. He went home and looked up credit scores and found a different numbers. Transunion 686 Experian 596 Equfax 681 So with those scores should have qualified for the extra $1500 Finance Cash. The Car is Fantastic but your Finance Staff sucks. The extras that were added on where fine. The Car should have been $2225 less, what happened? I can send my Dads Credit Scores if needed, Arthur Walker More

My entire experience at Fairfax Hyundai was great. I worked with the internet sales manager to get the best price possible and when I brought the quote to the physical team, I had no problems. Everyone worked with the internet sales manager to get the best price possible and when I brought the quote to the physical team, I had no problems. Everyone was friendly and efficient and I am in love with my new car! More

I came in to look at buying a new car, with the Genesis in mind, talked with Thomas and he talked to me about the Genesis, and suggested I also give consideration to the Azera. It turned out that was the r in mind, talked with Thomas and he talked to me about the Genesis, and suggested I also give consideration to the Azera. It turned out that was the right car for me. He listened to what I said I wanted in an automobile and was able to correctly match the right car, at the right price for what I was after. He was extremely helpful, friendly and product knowledgeable. While waiting for Thomas to get the keys to test drive the Genesis and Azera, I took the opportunity to talk with Sharise about the two cars, while assuring me I couldn't go wrong with either of them, suggested the Azera was worth a serious look. Her delightful personality and friendliness added to the overall positive experience at Fairfax Hyundai. More

Jaime was awesome! Ask for him and he will get you into the right car. Jae was difficult to deal with. Don't leave your stuff in your car when they test drive it. Didn't realize that our bag was in the car the right car. Jae was difficult to deal with. Don't leave your stuff in your car when they test drive it. Didn't realize that our bag was in the car and our ipod touch was stolen. One of the service guys took it, luckily we got it back with no help from them. More

I was at this delaership during a snow storm in March. I was there a couple days and was treated great. Will go back anytime was there a couple days and was treated great. Will go back anytime More

My fiancée owns a 2011 Hyundai sonota. We have gone to this shop for several services but never a good experience. The only reason we ever went back after the first service was because during an oil ch to this shop for several services but never a good experience. The only reason we ever went back after the first service was because during an oil change they fried the cars computer and after all the things they screwed up we had to purchase a rental car. They reimbursed that cost with free service to the $ value of the rental. So the first time we had never ever call you when your car is done. Mostly cause they only actually work on it if you wait it you prompt them by calling them several times. That first time we dropped it off at 8am for an oil change and they forgot to do it by the time my fiancée picked up the car 10 hours later. She got there and they said it would e a minute. 1 hour later they came back and said the computer was fried due to a mandatory recall/update gone wrong. No record of this recall exists so what really happens is some idiot forgot to work on the car at all and the. Rushed to do it and must have screwed something up. The very lazy service manager did the rental car thing only after about another hour of arguing with him. Today ha been the last straw though. We went in for another service, I think related to the faulty computer, they did a half xxx repair that doesn't seem to even have anything to do with the problem. I called several times today and after having several people tell me they would call me right back I finally got a call on my fiancées phone which is not the phone number they were told to call. They said the car was done. This time it only took 7 hours! They are incompetent, rude, bad at service in every aspect. I have grown up in the car bussiness, I know what service should be. This place is just awful. Now that they have paid all the money back from the rental, I will never ever go there again! I could go on into more detail about just how terrible they are but I have already wasted to much of my life on this cruddy shop and their useless employees. More

I purchased a 2012 hyundai elantra from fairfax hyundai. My initial interactions with the sales rep were respectful and enjoyable. When I made the decision to pull the trigger on the car, the experience be My initial interactions with the sales rep were respectful and enjoyable. When I made the decision to pull the trigger on the car, the experience became very different. I waited for close to 4 hours in the show room for my car to become ready. When it was finally done, I was brought into the dreaded back room, I was presented with pushy, uncooperative, and generally difficult to speak to indian gentleman. The first bump was he offered me an interest rate that was twice what the sales rep offered because I had "new credit". After threatening to walk out, he gave me the original rate and then began to very forcefully try to sell me on a several different products I was not interested, even going so far as to offer a service for free just so he could get a commission. After finally getting my car, I love it! but the experience getting it was not enjoyable for a first item car buyer. One of the things that they sell you one is a free oil change for life. Sounds great right? Well the first time I went in for a free oil change, it took them over 2 hours to service my car. The second time 45. The third time I left after being ignored by the desk reps. More

Mr. Kim was very helpful and professional. We would recommend him to others. My only complaint is that when we tried to call three times the week after the sale to ask a question and try to find someh recommend him to others. My only complaint is that when we tried to call three times the week after the sale to ask a question and try to find somehting left in our old vehicle, nobody returned our calls. This was very dissapointing! More

I've been coming to Fairfax Hyundai since I purchased my 2010 Elantra and service and sales are just out of this world. I just traded in my 2010 Elantra for the 2013 and the process was just great. Deni my 2010 Elantra and service and sales are just out of this world. I just traded in my 2010 Elantra for the 2013 and the process was just great. Denise was just wonderful to work with and Alex and Jae were just awsome also. I always get uneasy when it comes to a making a decision like this and the team work of all involved just made things a lot easier. From the purchase to the service that follows, you won't go wrong with Fairfax Hyundai. More

Jay made my first car buying experience not only easy, but extremely pleasant as he was willing to work with the budget I had set for myself. Our conversations never came off as "salesy" and I never felt but extremely pleasant as he was willing to work with the budget I had set for myself. Our conversations never came off as "salesy" and I never felt pressured into making any decision right then and there on the spot. I highly recommend not only this dealership, as all were friendly and willing to help, but Jay specifically as his customer service skills exceeded my expectations. I'm in LOVE with my new car and look forward to doing business with Jay and Fairfax Hyundai in the future. More