Safford Brown Hyundai Fairfax

Excellent Buying Experience I just leased a 2015 Hyundai Elantra the process couldn't have been easier. I dealt with Kristen Glenn over the internet, and we came to an agreement I just leased a 2015 Hyundai Elantra the process couldn't have been easier. I dealt with Kristen Glenn over the internet, and we came to an agreement on the lease payment and up front costs. Kristen was very responsive and was upfront about all of the upfront lease costs. When I got to the dealership, I worked with Don Barker who was great, and I would highly recommend that you ask for him if you go to buy or lease a car. He went over the car with me and got me started on the paperwork. Everything was as agreed and there were no undisclosed fees or other surprises. Ken Misra, the Business Manager, was equally friendly and efficient and didn't try to up-sell me on anything unnecessary. If I buy or lease another Hyundai I would definitely buy from Fairfax Hyundai. More

Very good experience I was very happy with my car buying experience. Very happy with the salesmen Don Barker and the overall experience with everyone at this dealership. M I was very happy with my car buying experience. Very happy with the salesmen Don Barker and the overall experience with everyone at this dealership. My service I have done on my Hyundia Elantria has been handled very well. I would highly rate this dealership and well and have refer friends there. More

Great, friendly team in all departments Great, fast, easy sale! CJ and Kristen made me feel very comfortable upon arriving, even providing my a diet soda, which I am not sure what part of t Great, fast, easy sale! CJ and Kristen made me feel very comfortable upon arriving, even providing my a diet soda, which I am not sure what part of their normal beverage package. Explained every detail of the car and encouraged me to keep our relationship going through my car ownership! More

Always a good experience here Purchased my vehicle here in 2006 and have brought the car in for almost all service work done on it. I've had a good experience each and every time. Purchased my vehicle here in 2006 and have brought the car in for almost all service work done on it. I've had a good experience each and every time. Was interested in purchasing a newer model of the same car in 2009. Salesman went on a test drive with me and took his time to explain the new features compared to my 2006. I decided to just keep my current vehicle and the salesperson was very understanding. I didn't feel that he thought I wasted his time. No high pressure sales practices like I've had at other dealers even if I didn't want their car. More

On March 7, 2014, I brought my 2013 Genesis in for service. Since the car is less than a year old, they fixed the throttle body issue for no charge. However, by their own admission, and without my p service. Since the car is less than a year old, they fixed the throttle body issue for no charge. However, by their own admission, and without my permission their service department used my car for personal use. On March 8, I stopped by to get something out of my car but they informed me that your technician took my car home and that I would have to wait until the next day to get my belongings. Their service department told me that the trip was necessary to identify the true issue with my car. Since it took them a long time to fix my car, I had to leave to go on a two week business trip so I left my car at the dealership. I was told that they would call me when my car was fixed. I received no call. My father stopped by on Sunday, March 16, to pick up my car. It took a while for the office to find my car. My father immediately pointed out to the office the excessive mileage documented on the order form but the office said to call the office during the week to discuss the problem with someone in the office. By their own documentation, over 200 miles were put on my car. My father then drove the car 4.4 to my home, and was followed by my mother, and he parked the car in front of my house. I returned from my business trip on Tuesday, March 26, and went to work the next morning. I got into my car and noticed a shake or shimmy in my car. When I got to work, I called your dealership and then immediately drove it to your dealership that morning. The service department informed me that my car must have been in an accident or driven off the road as the car has three bent rims, a piece of the body had been broken off, and the piece that holds the radiator was also broken off. This is my new car! Your technician denied any wrong doing and told me that everything was fine when he had the car. Needless to say, the dealership is accepting no responsibility and refused to discuss a fair and equitable adjustment. As a result, I filed a police report with the City of Fairfax Police Department. I will no longer use this dealership for service and will never buy another car from them as well! Please be cautious when you leave your car with this dealer! More

Efficiency Report Sammi is the very best salesman I have dealt with over many years. He is polite, considerate, knowledgeable and very well informed regarding Hyundai v Sammi is the very best salesman I have dealt with over many years. He is polite, considerate, knowledgeable and very well informed regarding Hyundai vehicles. He is easy going, not pushy and very smart. He should be considered for promotion to Manager. More

December 2013 I purchased my second Hyundai from Don Barker & Fairfax Hyundai. My first was a 2006 Hyundai Santa Fe GLS that I absolutely loved for 7 1/2 years. I decided to consider a new vehicle becau Barker & Fairfax Hyundai. My first was a 2006 Hyundai Santa Fe GLS that I absolutely loved for 7 1/2 years. I decided to consider a new vehicle because I currently work 3 jobs and can't afford have a car that doesn't have a warranty. This dealership and salesman won't steer you wrong. I have and will continue to recommend them to everyone I know. Both experiences with sales have been friendly, straight forward and honest. I had decided on this purchase to use my own financing, but they made it so easy and matched what I would have paid, that I went with them. Service is open late, will take you right in (even without an appt) easily and professionally. I can't recommend this dealership more. I've already sent them and Don several sales. All that I've sent are extremely pleased! More

My son took his Elantra in for service. the engine developped a misfire. Vehicle was diagnosed as needi8ng CAM sensor--replaced along with coil pack. Still did not repair problem, wa told he needed a developped a misfire. Vehicle was diagnosed as needi8ng CAM sensor--replaced along with coil pack. Still did not repair problem, wa told he needed a battery and cables, replaced/no repair. Said he needed alternator, not corrected. Many hundreds of dollars later, vehicle is still there as they "take another whack at it". Service Manager refuses to escalate to Hyundai, refuses to have General Manager involved. They did provide a loaner car---but demanded it back when my son complained about their total lack of communication and progress. Has to be the worst case of client service I have ever seen. We received a boilerplate "we value your business" email And then they do not return my calls---EVEN THE SERVICE DEPARTMENT LINES RING BUSY!!! More