Safford Brown CDJR Sterling

I would never buy a car from this dealership again. I live in a differnet state, so I started my purchase over the phone. I was told there were no dents, no door dings, and no scratches. This was a use I live in a differnet state, so I started my purchase over the phone. I was told there were no dents, no door dings, and no scratches. This was a used vehicle, so I expected some of those things, but was assured there were none. We agreed on a price, and I hopped on a plane to purchase my vehicle, and drive it home. Get to the dealership, there was a dent in the hatch, several noticeable scratches on the vehicle, and paint chips on the front bumper and rear hatch. Even with the lies I decided I could live with them for the price I was getting. Purchase the vehicle, get 70 miles from the dealership and the air pressure light comes on...big screw in the tire(not the dealerships fault, I understand that). Open the trunk, theres a spare tire, but the original tire iron is gone. Dealership says its too bad, all they can do is send me a tire iron in the mail. Call AAA, they come to help. Limp it to a Discount tire, only to find out that all 4 tires were basically bald, and we're very close to having the wear bars show. Im still 300 miles from home, so have to buy 4 new tires just to get me home. Zero reason for them to sell a vehicle with tires in this condition. Let the dealership know this, zero response. 3 weeks later, they had my state send the new plates to them, and then they shipped it to me via Fedex from the dealership, to which it showed up incredibly deformed. Not necesarily their fault, but the plate should have been shipped straight to me in the first place. That could have been avoided. I feel this dealership took any and all measures to move a vehicle rather than take care of a customer. Shady practices, and zero help when they're found out. Still haven't gotten the tire iron they promised, just assuming its not coming at this point More

From start to finish, my experience was amazing! I was not expecting such a beautiful and clean dealership. Everyone was super polite, positive, and happy. Thank you Clint for getting me in the door I was not expecting such a beautiful and clean dealership. Everyone was super polite, positive, and happy. Thank you Clint for getting me in the door and showing me the vehicle. Thank you Dominique for being my Finance Manager and exceeding my expectations. He made me feel like my voice was being heard the entire time. Lastly, big thanks to Akbar for helping me set up the Bluetooth and the Jeep App. All 3 of these employees were essential to my purchase. Thank you, team! I love my new manual 2024 Jeep Wrangler Sport S V6 in Earl Grey! More

Purchased a used truck last weekend, hidden up charge for "diamond protection package" added in at the end for almost $1900, finance pushed to take their loan, I was pre approved. Get the car home to PA, fai "diamond protection package" added in at the end for almost $1900, finance pushed to take their loan, I was pre approved. Get the car home to PA, fails safety inspection for rear brakes, I was told, "so the truck did pass VA inspection we cant be held accountable if it doesnt pass in another state we only guarantee VA" hard to believe that PA is so much more stringent that 300 miles ruins brakes seems like a lick and stick inspection sticker Asked to speak with the Sales Manager and was directed to voicemail More

I had a very pleasant and quick sales process. Nagwan Osman had the Jeep I was interested in waiting to be road tested. Finance department presented rates from not 1 but several lending institutio Nagwan Osman had the Jeep I was interested in waiting to be road tested. Finance department presented rates from not 1 but several lending institutions for the best and length of loan I wanted. Vehicle was cleaned and waiting with tags on ready for me to drive off on the day and time I selected. I would strongly recommend Safford Brown of Sterling. Kevin More

from the salesman moose, sales manager austin and finance all around great experience! quick and easy probably one of the easiest car transactions ive done! all around great experience! quick and easy probably one of the easiest car transactions ive done! More

Everyone was very pleasant and welcoming (even provided a tasty lunch from Moby Dick), and they went out of their way to answer our questions, address our needs, and work to secure good financing options. Aq tasty lunch from Moby Dick), and they went out of their way to answer our questions, address our needs, and work to secure good financing options. Aqeel, Muhammad, and Jesse were absolutely wonderful! More

They try to scamm you into things. The sales manager Howard said that my new wrangler included a rebate that I had to finance with their super high rate to get that price. I called Chr The sales manager Howard said that my new wrangler included a rebate that I had to finance with their super high rate to get that price. I called Chrysler. They stated that is not true. Watch out for these scammers. They lied on price and tried to add even more fees. Buyer beware. More