Sacramento Chrysler Dodge Jeep Ram

We had some issues but we were able to get these worked out with the Service Manager. out with the Service Manager. More

I have had so much trouble with Darren one of the employees there and got the runaround try and charge me for things that were covered by my insurance. Terrible service asked to speak to a supervisor employees there and got the runaround try and charge me for things that were covered by my insurance. Terrible service asked to speak to a supervisor or a manager was on hold for an hour which no supervisor ever came on and called back another day and asked for a supervisor or a manager, and Darren gets on the phone, I don’t know who is above the mechanics there this is the third time a family member has used them and terrible service. Terrible results. More

If I could score negative, I would. My 1999 JGC needed a new heater core and the left turn signal was malfunctioning. I dropped off my car 10/19/2023, got an estimate for the heater c My 1999 JGC needed a new heater core and the left turn signal was malfunctioning. I dropped off my car 10/19/2023, got an estimate for the heater core and turn signal repair at ~$4000, plus additional recommended repairs for $2500. I knew that repairs might take a little longer due to the auto worker strike happening at the time. After I authorized the heater core and turn signal repair, I didn't hear from them until 01/19/2024 and only after I called them a few times. I picked up my car on 01/24/2024 and the coolant was low, the tires were low, the battery wasn't charged, the tachometer and speedometer weren't registering. I returned the vehicle and didn't get it back until February. There were extra bolts in the wiper well, there were knobs missing, and the dashboard was reassembled poorly but heck, I needed a car. Today is 04/02/2024 and my left turn signal doesn't work!! I've called the service manager and "he's not available." Let's see what he says. The technician competency is very poor and not worth the risk. More

Sacramento CDJR was great to work with, Luis was our salesperson and he got our purchase completed. salesperson and he got our purchase completed. More

I have a fully paid Mopar Vechicle Protection Plan with with Chrysler servicing dealership. This protection plan (MVP) and Chrysler dealership have given me the round around whenever I tried to get a cove with Chrysler servicing dealership. This protection plan (MVP) and Chrysler dealership have given me the round around whenever I tried to get a covered part service. The service department at Chrysler and MPV doesn't honor my plan in a timely matter ie parts are not ordered, cannot contact anyone in the service department to return phone calls, I visit the sevice department in- person surprisely the personnel are in an all day meetings. The covered parts are too expensive for me to pay out- of-pocket which is why I paid for this plan. I will never do business with Chryler and Mopar again; however,I have two more hellish years on this plan. More

July 21st, 2023, I dropped my 09 Dodge Ram off at Sacramento Chrysler Dodge Jeep Ram on Folsom in Sacramento to fix two codes that kept popping up. Code # P0443 and P0305. Ben Steinhoff called and Sacramento Chrysler Dodge Jeep Ram on Folsom in Sacramento to fix two codes that kept popping up. Code # P0443 and P0305. Ben Steinhoff called and advised that I would receive a call before 3PM to advise what the issue was, I never received a call. I kept calling, Ben was supposedly busy and would return the call. No call back from Ben on Friday as I never authorized my truck to stay overnight with Dodge without knowing what was going on with the truck. I called 4 times Saturday morning just to be told that Ben would return my call, saying he would call within 30 minutes, the next call I made I was asked “Oh, he has not called you yet”. I had to take my wife’s car and drive to Dodge just to be told they had no answer yet and I would receive a call Monday. On Monday I called, we discussed the codes and I authorized to fix and clear the codes as this would supposedly take 2 days. They had to order some test for another $500.00. Ben advised that I needed a new engine block so the check engine light would not be off, I know that I do not need a new engine block for 27,000 dollars. I finally was able to pick up the truck after being advised that the codes were fixed on the 27th. That Saturday I drove all the way to Placerville and noticed that my engine cover was in the back of the truck bed, I checked the engine and all 4 coil packs on the driver side were unbolted. The shroud fan cover was unbolted and the hose for the throttle body was unbolted. All of this is extremely dangerous. I took my truck to a smog shop to run a diagnostic scanner and the same codes that Dodge supposedly fixed popped up along with a new code P0113. Dodge fixed absolutely nothing on my truck. The smog OBD II Diagnostics sheets are attached, dated Aug 4th 2023 showing the code P0443 and P0305. I left a message for someone to return my call. The manager Dan from Dodge called July 29th, I explained all that occurred, Dan advised that he was removing Ben from the vehicle and promised to have someone call that Monday to get the vehicle back into Dodge, and offered a free rental. I received no call Monday, my wife left several messages on Dan’s phone at 916-588-6676, she even left a message that Monday around noon inquiring when would we receive a call that Monday as it was already afternoon. We left messages Tuesday and also Wednesday, heard nothing back, we were being avoided. My wife drove to Dodge that Thursday and got the run around, Dan was supposedly not in. Tried calling the office direct, Dan is not available. Dodge flat out stole my money. I paid $1,348.81 for nothing. I am submitting all of this documentation and proof to BBB, also to California’s Bureau of Automotive Repair. I would NEVER allow this place to fix any vehicle of mine again as they pretend to fix. More

Horrible experience with service department. They returned vehicle to me without doing one of the important repairs that keeps my vehicle in operable condition. Emailed and called director mul They returned vehicle to me without doing one of the important repairs that keeps my vehicle in operable condition. Emailed and called director multiple times to no avail. Am being forced to file complaints any and everywhere necessary to get my vehicle repaired by them correctly after paying over $4,000. More

My daughter took her 2018, Ram 1500 there. Charged for the diagnostic, $275 and was told they could not find what was wrong. They had it for 3 days, when we went to pick it up they could not Charged for the diagnostic, $275 and was told they could not find what was wrong. They had it for 3 days, when we went to pick it up they could not find the truck, finally after 20 minutes they drove in. Gave it to her without ac, and the electrical panel was off! This business must be reported! More