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Sabine River Ford
Orange, TX
59 Reviews
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Showing 59 reviews
June 12, 2019
Debbie and Bobby in the service department are the best.. Debbie and Bobby in the service department were Very professional in taking care of my needs. They were both very friendly and informative. I felt rea Debbie and Bobby in the service department were Very professional in taking care of my needs. They were both very friendly and informative. I felt really comfortable talking with them. More
by Jayme1960
Employees Worked With
Bobby Longmire, Debbie Longmire
June 04, 2019
Great buying experience Easy buying process and very friendly and professional would suggest to anyone who needs a ride no haggle very knowledgeable on the product honest sal Easy buying process and very friendly and professional would suggest to anyone who needs a ride no haggle very knowledgeable on the product honest salesman More
by Brian123
Employees Worked With
Mitch Canaday, Jim Surber, Erik Rudnick, Debbie Longmire, Alicia Finley
April 29, 2019
Oil Change I am always a little disappointed when I bring my car in for an oil change. The last time they didn't air up my tires, didn't put on a sticker for me I am always a little disappointed when I bring my car in for an oil change. The last time they didn't air up my tires, didn't put on a sticker for me to know when the next oil change should be and didn't reset the change oil light. This time they didn't air up the tires. This was definitely an improvement from the last time but shouldn't they have a checklist of things to do? More
by StaceyE
Employees Worked With
Not sure, my husband brought in the car for me.
April 29, 2019
Do NOT reccomend - extremely dissapointed on multiple levels I highly DO NOT recommend this dealership. Not willing to negotiate, have horrible customer service skills (except for a trainee named Antonio, he was I highly DO NOT recommend this dealership. Not willing to negotiate, have horrible customer service skills (except for a trainee named Antonio, he was outstanding) and are interested in themselves and only their bottom-line profit. My wife and I were in the signing process and noticed (once the car was detailed) that their was a huge scrape along the left side of the Kia that we were buying. We asked for this to be fixed after we had already wrote a check and they declined and acted as if it was our responsibility to see this prior to purchase. After agreeing to pay the full-price that was being asked for the car they declined to fix it and said it's our issue and in return we immediately were told if we didn't want the car "as-is" to rip up the contract and we did. This dealership WILL NOT go the extra mile for you and will do only what is expected of them by their so-called procedures. It's apparent, they DO NOT CARE about your best interests and instead of paying offering to fix a scratch on the care instead lost a $15,000 purchase. Not only did they lose business from us on both the service and the sales part, we will make effort to remove our entire family and friends from EVER using this dealership again and will do so with great effort on our parts. Do yourself a favor and do not waste time as you will be very dissapointed. More
by Chad
Employees Worked With
Mitch Canaday, Billy Hilton, Antonio Murillo
April 18, 2019
Oil change and slow leak in Tire. Sabine River Ford was on top of the issues . For this visit it was an oil change and to find and repair a slow leak in my tire. They were profession Sabine River Ford was on top of the issues . For this visit it was an oil change and to find and repair a slow leak in my tire. They were professional and courteous . The reason for the slow leak was a very small staple that managed to pop through the tread . More
by David
Employees Worked With
Phillip Crater, Debbie Longmire, Alicia Finley, Anita Grissom
March 20, 2019
Outstanding service and outstanding employees / people there This dealership, and it's employees, "Rock" in every way!! For buying or servicing your New or Pre - owned vehicle this IS THE place to go! This dealership, and it's employees, "Rock" in every way!! For buying or servicing your New or Pre - owned vehicle this IS THE place to go! More
by SETEX Boat Guy
Employees Worked With
Nancy Davis
March 15, 2019
2015 Explorer Repair I had an appointment for 8AM to have my 2015 Explorer repaired. I dropped the car off at 8AM. I needed a ride to work. There wasn't anyone to give m I had an appointment for 8AM to have my 2015 Explorer repaired. I dropped the car off at 8AM. I needed a ride to work. There wasn't anyone to give me a ride. I was told the person didn't get to work till 8:30. Does everyone dropping off a car have to wait till 8:30 to get a ride? Whatever time you are open for business there should be someone there to help folks get to work. My wife had to close her business to come get me. She had to lose 30 minutes of business time. Not good. More
by Bo
Employees Worked With
Debbie Longmire
February 27, 2019
Taurus Moment Great place to buy a car. My salesperson, TJ Barlow, was very knowledgeable and helpful in my car buying experience. I would highly recommend him if Great place to buy a car. My salesperson, TJ Barlow, was very knowledgeable and helpful in my car buying experience. I would highly recommend him if you are in the car buying mode. More
by Bayounana
Employees Worked With
TJ Barlow
February 12, 2019
Really torn by the difference in sevice - night and day I have an F-250 Super Duty that I bought at Sabine River Ford. I needed work on it for recall and an unusual celluloid problem that manages the Sync I have an F-250 Super Duty that I bought at Sabine River Ford. I needed work on it for recall and an unusual celluloid problem that manages the Sync interface and was preventing truck from starting and causing lights to come on after truck was turned off. Work was done by the service department, Debbie Longmire was awesome. Truck went in, diagnosed, she called me with cost of part replacement paid and done. I then went next door to the Quick-Lane section of the dealership to schedule my oil change as I have all my service work done at the dealer I buy from, you know support those that support you. I was scheduled for a 10:30 appointment. I also received an email confirmation of my 1030 appointment. I arrived at 10:15, just in case they could get me in early... after going back and forth with the gentleman behind the counter I was informed that they could not get to me for, at a minimum an hour and a half... I asked him why I would be given a 1030 appointment only to have to wait until 12 to get my truck in...he had no explanation - Work in the service Department I can highly recommend - getting your oil changed at the Quick Lane portion - Take it somewhere else - My job requires me to schedule out my entire day. that's why I schedule personal appointments in advance. If I had the luxury of sitting around waiting to be seen, I would go to a "first come first serve" oil change place and get a free car wash thrown in for good measure. But I prefer to go to My Ford Dealership. This was very disappointing. More
by Mr. Wolf
Employees Worked With
Debbie Longmire
January 24, 2019
My appointment was with Quik-Lane In Quik-Lane, my appointment times are always met with accuracy not leaving me waiting for excessive time. I can ask for additional inspections of su In Quik-Lane, my appointment times are always met with accuracy not leaving me waiting for excessive time. I can ask for additional inspections of suspected problems and they are taken care of. They will even allow me to look for myself since I have knowledge of vehicle operations. More
by truckguy
Employees Worked With
Willy Cox
