SVG Chevrolet

We love our 2017 Traverse Thank you Scott for helping us out. He was professional and easy to deal with. He knew his product and explained all the features and how to use every Thank you Scott for helping us out. He was professional and easy to deal with. He knew his product and explained all the features and how to use everything. He also helped us our with our trdadeyand got our payment where we needed to be. Thank you Scott for all your help. More

Car was misrepresented--drove 400 miles to be disappointed ! I contacted the dealership early last week inquiring about a 2015 Dodge Dart SXT (stock # P455) which is described on their site as 'like new.' I wa I contacted the dealership early last week inquiring about a 2015 Dodge Dart SXT (stock # P455) which is described on their site as 'like new.' I was interested in the car for my son because it has less than 8,000 miles on it. I spoke with Brandon who was very helpful. I explained to Brandon that I live in St. Louis, MO. and would be traveling quite a distance so I would appreciate if he could be my eyes and completely describe the condition of the car to me. I also explained to Brandon that if the car wasn't as described when I arrived at the dealership, I would not close the deal even though I was traveling nearly 400 miles each way. After getting two pictures from him of a small crack in the rear bumper and a small paint fleck in the front bumper, I proceeded to provide my credit card for a $500 deposit. Before making this long trip, I decided it would be a good idea to request a 2nd opinion on the condition of the car, this time from someone in management. So, two messages were left for Bob (manager) at the Greenville location to call me, which he never did (this was Thursday 2-23.) I also called Bob and left a voicemail explaining my situation but again, no return call. Friday morning I texted Brandon and told him I wanted to speak to the manager prior to making the trip. Finally, at noon on Friday I got a call from Brandon and Bob so I explained to Bob my situation and requested that he perform a thorough inspection of the car, inside and out, and report back his findings. I also explained to Bob that it would be very frustrating to drive 800 miles round-trip to find a car not exactly as described. Bob said he understood completely and that he would call me within an hour. Again, no call back. After waiting 4-5 hours, I texted Brandon asking why Bob hadn't called me and he said that Bob looked at the car and it didn't smell smoked in nor did he find any other cosmetic issues with the car. Upon arrival, it didn't take me 30 seconds to discover that the car had a mismatched tire and 3 badly marred wheels, in fact some really bad and VERY noticeable curb rash. After getting the car outside in the daylight, I also discovered the car had a crack in the front bumper. None of these items were disclosed to me. I relied on the video on their site which describes the car as 'like new' as well as the salesman's description of only two small flaws, and of course I relied on Bob's depiction of the car given he is a member of the management team. I felt confident in making the trip but needless to say I was very disappointed to find the car in this condition. I asked to speak to Bob who suddenly became unavailable, so we left and headed west. Obviously, we did not buy the car. As you might imagine, this has left a very bad taste in my mouth and I'm being polite here. I was crystal clear that I wanted an honest representation of the car and what I received was anything but. These were not minor cosmetic flaws which were easily overlooked. These were very obvious, conspicuous issues which anyone with a trained 'car inspection' eye would have picked out even faster than I did. Looking over a car is in every car manager's DNA so this was not a simple mistake in my opinion. It was at a minimum laziness and at most an overt attempt to pull one over on a customer. I guess Bob figured I would buy the car after investing so many miles in the trip to purchase it. The fact that he didn't give us the common courtesy of an apology for our expensive inconvenience was the icing on the cake. As I'm sure you know as a business owner, your reputation is everything. Not only did Bob cost Brandon a sale that day, he cost the dealership many untold sales in the future. Experiences like the one I had at SVG are what customers fear the most about buying a car. More

If I could give it a zero I would Bought truck. No maintenance done. Was lied to told there it was . Transmission out. Haven't made 1st pmt. was told too bad. Buyer beware!! Bought truck. No maintenance done. Was lied to told there it was . Transmission out. Haven't made 1st pmt. was told too bad. Buyer beware!! More