STG Auto Group of Montclair

Excellent Very good service and very kind. Helpful, and knowledgeable and answered any questions we had. I will definitely recommend this dealership to friends Very good service and very kind. Helpful, and knowledgeable and answered any questions we had. I will definitely recommend this dealership to friends and family. More

Helpful Chris C. Was extremely helpful and patient with me. He helped me to find the car a really loved and helped me work out the deal that was right for me. Chris C. Was extremely helpful and patient with me. He helped me to find the car a really loved and helped me work out the deal that was right for me. More

Perfect customer service!! This was the best experience I have ever had when it comes to buying a car. I would recommend STG to everyone. I will be using STG again for our next This was the best experience I have ever had when it comes to buying a car. I would recommend STG to everyone. I will be using STG again for our next purchase. More

Excellent Very good service. Staff were professional and helpful. The cars were all in excellent condition and late models. They have an excellent selection of Very good service. Staff were professional and helpful. The cars were all in excellent condition and late models. They have an excellent selection of just about every make and model available More

Great Experience I arrived at the dealership and was greeted by Joseph Isaak, very friendly man and was a pleasure to work with. Him and his team member Rami Qaqish to I arrived at the dealership and was greeted by Joseph Isaak, very friendly man and was a pleasure to work with. Him and his team member Rami Qaqish took care of all of my needs. More

Carlos the salesman I had an appointment with Carlos to view a 2017 and 2018 Ford Explorer. Upon arriving at the dealer I was cordially greeted by Carlos who was extremel I had an appointment with Carlos to view a 2017 and 2018 Ford Explorer. Upon arriving at the dealer I was cordially greeted by Carlos who was extremely professional and knowledgeable about the vehicles in question. Unfortunately for him I had some unrealistic expectations regarding the price which could not be met by this or any other dealership. Carlos did his best without any pressure whatsoever. If you use this dealership see Carlos for no frills and rock solid etiquette. Please do not publish my name anywhere. I was advised this is for internal purposes only and not for public view More

Not as good as it seems Too pushy. Pay for items you don’t need. They wanted me to sign a contract for a car I had not seen. I was willing to do business at first but their l Too pushy. Pay for items you don’t need. They wanted me to sign a contract for a car I had not seen. I was willing to do business at first but their lack of communication and help left me feeling it was better not to continue with them. More

No Getting Passed Around The experience was pleasant. I’ve bought many cars in my lifetime, and this was one of the easiest from start to finish. There was no pressure to buy. The experience was pleasant. I’ve bought many cars in my lifetime, and this was one of the easiest from start to finish. There was no pressure to buy. They listened to what we were looking for and were willing to accomodate our needs. They answered the questions we had and if they didn't know the answers, they found someone who did or looked it up for us. It was my son's first time buying a car. They made it enjoyable for him. After test driving the car we met up with a senior sales associate that we kept with us till the end. We weren’t passed off to a bunch of different people. We were able to built a rapport with one person and didn’t have to repeat ourselves over and over again. I like how organized the financing was. It was the quickest I’ve ever bought a car. More

Excellence Anthony and Rikki where outstanding. Purchased vehicle over the phone and paperwork awaiting for my arrival. Plan on using them for my next vehicle pu Anthony and Rikki where outstanding. Purchased vehicle over the phone and paperwork awaiting for my arrival. Plan on using them for my next vehicle purchase. More

Lacking Their Follow-Up Customer Service When I first reached out to STG I immediately was helped, of course. I am happy to say that most of the deal was via text messages. It made it easy fo When I first reached out to STG I immediately was helped, of course. I am happy to say that most of the deal was via text messages. It made it easy for me to purchase my 2018 MB CLA while living in another state. I rate 3 stars due to their huge lack of customer service, POST car purchase. I had an item on my 'Due Bill', which I guess that I had to call the Service Dept in order for them to order it. Didn't realize this until a few weeks later, no one told me that I had to follow up with them. Also, it has been difficult for me to get a hold of the person I dealt with while purchasing my CLA. I still have questions regarding some scratches and the spoiler on my vehicle. It has been over a month since I purchased my vehicle and I still have not heard from anyone, nor is anyone willing to look into my problem. No call backs, nothing. It's pretty disappointing as a first time buyer and dealing with a highly ranked dealership. I guess once the deal is closed the customers are swept under the rug. More