STG Auto Group of Bellflower

Let me put this simply, THESE PEOPLE ARE xxxx. I responded to an Autotrader listing for a 2022 Lexus that I was handling for a close friend who hates the whole process of buying a car and received I responded to an Autotrader listing for a 2022 Lexus that I was handling for a close friend who hates the whole process of buying a car and received a classic "bait and switch experience" from STG Auto Group in Bellflower. I saw the car, which was fine, and agreed to buy it. After a couple of verbal requests for an extra key fob and the car's books I was told that I could buy the car at the posted price, no requested items, but without any dealer add-ons, as I'd insisted. (A euphemism for grossly overpriced items of no real value added to the advertised price). Nothing on paper materialized but I was told that the contract would be emailed to me for my approval before it was overnighted to my friend for signature and immediate return with payment. This didn't happen although my salesman told me that everything was on track and supposedly in progress. I eventually emailed the store manager through the dealership's customer service email address to outline the problems I was having. While I never got a reply from him I did get a text from a "Sales Manager" drawing my attention to the various general disclaimers in the advertisement for the car and letting me know that they would sell me the car without add-ons for exactly $2,000 more than the advertised price! I'm ashamed to say that I didn't realize that I was being scammed until then as I was under the impression that this type of behavior had been outlawed by the Federal Trade Commission. In total I wasted some three days trying to chase paperwork that would never arrive plus driving nearly two hundred miles before learning that the C.A.R.S. act wasn't yet in effect having been held up for Judicial Review. If and when this act comes into force it will hopefully put this type of dealership out of business once and for all. More

terrible customer service, went to buy a car , Mercedes GLC ,got a cashiers check from bank and was ready to go and get the car and they had sold it out from under us. sales manager would not talk to us . GLC ,got a cashiers check from bank and was ready to go and get the car and they had sold it out from under us. sales manager would not talk to us . More

Buckle up, because this review is a doozy. .. I found a vehicle I was interested in on Cars.com, and submitted an online inquiry. As expected, I was immediately bombarded with emails and text .. I found a vehicle I was interested in on Cars.com, and submitted an online inquiry. As expected, I was immediately bombarded with emails and texts about it, which is pretty standard for all dealerships so I'm not complaining about that. I told the sales rep my total budget including tax / DMV fees, and he texted back "we can work that out come on by lets close this deal" (I have text receipts). My wife and I drove 40 mins to the dealership on Wednesday only to find out that the vehicle wasn't even there when we arrived. At that point, they supposedly called it in from their overflow location and said it would be delivered either later that night or the following day at the latest. So my wife and I drove another 40 mins back home and waited to hear back from them. Fast forward to Friday afternoon, I texted them to get an update and I was told that they still needed to request it to be delivered to their lot. I of course reminded them that they already did that on Wednesday, but I never got a response until the next morning when I received yet another generic email asking if I was still interested in the vehicle. I replied to that email and explained the situation, but I didn't hear back. Fast forward to Sunday, I called to ask what was going on and I was told that one of their other dealerships requested it to be sent over there because apparently some other customer wanted to test drive it. I'm obviously pretty annoyed at this point, so I asked why they didn't keep me informed, and the sales rep said "we aren't obligated to tell you when vehicles are transferred to other lots. It's first come first serve, we can't help that a lot of people are interested in this vehicle"... Ummmmm, what??? First off, I requested a test drive 5 days ago after I wasted my gas and time driving to their lot, only to find that it wasn't even there. And to make matters worse, I was ghosted for days after that and I had to be the one reaching out to them multiple times for updates. And last but not least, anyone can see how long it's been listed for sale and how many times the price has dropped over the past several months, so I'm not sure why the sales rep tried to play mental games about how popular the vehicle apparently is. It's absolutely insane how these dealerships constantly blow up your text and email multiple times a day if you send an inquiry, only to act unprofessional when I actually want to give them my business. Not at all surprised though after reading their other reviews. Stay far away from this place, there are plenty of other dealerships with the same year / model / make vehicles for similar prices, but they actually know how to treat their customers with respect. More

Horrible experience at this dealer. They mark up used cars with dealer extras like they are new cars. How do you list a used car for 20k and then you see the bill and it’s at 31k. This They mark up used cars with dealer extras like they are new cars. How do you list a used car for 20k and then you see the bill and it’s at 31k. This place is the definition of a shady used car dealership. Don’t waste your time and get suckered in when you see there prices online, you will be highly disappointed when its time to see the bill. Crooked and dishonest, if you enjoy those two things this dealer is for you. More

My husband and I had a wonderful car buying experience! Zee was absolutely awesome sales lady and she made us feel comfortable. We love the car and highly recommend STG Auto Group! Ask for Lady Zee!! P Zee was absolutely awesome sales lady and she made us feel comfortable. We love the car and highly recommend STG Auto Group! Ask for Lady Zee!! Patty Robinson More

Best place to come and purchase friendly staff, Lisandro and Mando my hat to you guys 🫡 and Mando my hat to you guys 🫡 More

HORRIBLE CUSTOMER SERVICE AND DISHONEST, UNETHICAL STAFF. STAFF WORKS WITH NO INTEGRITY. UNPROFESSIONAL, INSULTING, DISORGANIZED. STAFF WORKS WITH NO INTEGRITY. UNPROFESSIONAL, INSULTING, DISORGANIZED. More

They added about $5000 to advertised price. Only after threatening to walk out did they adjust to advertised price. The day after purchase the car with less than 5000 miles had to be returned d Only after threatening to walk out did they adjust to advertised price. The day after purchase the car with less than 5000 miles had to be returned due to mechanical problems, steering and dash alarm. The car is now with the service department. Told that it will be 1 week waiting on parts. The service department said the car had been in an accident. The sales department said there had been no accidents. More

Lisandro was patient, kind, and acted as an advocate for my needs during my experience of purchasing my 2020 Toyota Prius Prime. I applaud his ability to listen, along with his transparency in communication my needs during my experience of purchasing my 2020 Toyota Prius Prime. I applaud his ability to listen, along with his transparency in communication throughout the entire buying process. Honesty in car sales is rare and goes unappreciated, but not by me. More

Worse experience ever, car was junk? Did not like the dealership experience. Still waiting on my deposit Did not like the dealership experience. Still waiting on my deposit More