SONS Chevrolet Cadillac - Service Center

I always service my vehicle with sons and using gm points is nice, as well as courtesy wash is nice, as well as courtesy wash More

SONS Chevrolet always provides the best experience. Jonathan in service is always helpful and considerate. Jonathan in service is always helpful and considerate. More

Becky did a great job of explaining the service on my truck got it in and out fast . truck got it in and out fast . More

I REALLY ENJOY THE SERV DEPT AND EVERYTHING THE FACILITY HAS TO OFFER. RECOMMEND 10 OUTTA 10. HAS TO OFFER. RECOMMEND 10 OUTTA 10. More

Absolute best service advisors I have delt with, highly recommend to anyone looking for great service! recommend to anyone looking for great service! More

I purchased a new Cadillac Escalade from Chris and John at Sons Cadillac. Early in the life of the car, the dreaded engine light came on, followed by a loss of power, jerking motion and then a warning th at Sons Cadillac. Early in the life of the car, the dreaded engine light came on, followed by a loss of power, jerking motion and then a warning that stabilitrak had shut down. The car began to fill with the acrid smell of something burning, much like burning brakes. I was hungry and went into a fast food restaurant to eat, letting the car cool down for about 30 minutes. I came back out and everything seemed to work normally, but after traveling another 5 miles, the same thing happened again. I sent a message to John. Soon after I received a call from Roger the service manager. He told me that he was sending a rollback to pick the Escalade up. I was 50 minutes away from the dealership. In approximately 90 minutes the rollback had arrived and they took the car back to the Sons Service Center. The next business day I talked with Roger and he told me, Brandon, their service specialist had isolated the problem to a faulty fuel injector coil. The coil was not igniting the fuel in that cylinder and hence the engine was sputtering and lost power. The unburnt fuel was being passed on to the catalytic converter and that caused the burning smell. Later, I also learned from the service report that the Brandon had went above and beyond the call of duty, removing the valve cover and inspecting the valve lifters for possible malfunction. Roger told me that they had driven the car around twice to make sure that the car was working properly. He then said he would deliver the car to my house (I live about 1 hour from the dealership) both giving the car a final test and saving me from traveling to the dealership. Within approximately 90 minutes, the car was delivered to my house. I highly recommend Sons Cadillac for their outstanding service after the sale. I was impressed by the level of the technical expertise in their dealership. They were able to quickly diagnose and repair a difficult, intermittently occurring failure. Thanks to all for service with a smile after the purchase. Ten thumbs up to all involved. More

Everyone is always so helpful and professional when I go to SONS. They have taken care of me in Sales and Service! to SONS. They have taken care of me in Sales and Service! More

Dropped my truck off almost a week ago to get its 90k-100k service. I knew the transmission was acting funny and tailgate not working properly and wanted those checked out as well. I have only had th 90k-100k service. I knew the transmission was acting funny and tailgate not working properly and wanted those checked out as well. I have only had the truck for a year, its a 2019 and only had 63k miles on it when I purchased it. I told the service rep, I'm pretty sure its still under warranty because I bought one when I bought the truck. She told me no, the warranty went out at 63k miles. 1. that doesn't make any sense, never seen a warranty go out at 63k miles and 2. I told her "no, that's how many miles were on it when I bought it." Never got a real answer. I also told her I did not need an oil change or tires rotated as I literally just bought new tires the week prior, had them mounted, balanced, and alignment completed. Oil still had 65% life left and I do those things myself. YET, I am still being charged for tire rotation and oil change. In regards to my tailgate not working. They are charging me over $300 for a tailgate actuator, when the one that is in there works just fine...how do I know that...because I bought it and replaced the factory one that wasn't working previously. I told the service rep, I have checked all the relays, fuses, connections, and actuator and that it has to be something in the computer. I am mechanically inclined, have my own shop, and feel I am being taken advantage of. I can't believe they are trying to pull this crap. The most infuriating thing is the extreme lack of communication. Dropped my truck off at 9a.m. and I had to call back at 5p.m. just to get an update. I went back up there at 5p.m. to get stuff out of my truck and it was just sitting in a parking lot behind the shop like it hasn't even been touched. I mean what did it do for 7 hours? Now my truck has been there almost a week, still with no update, no offer for a loaner vehicle, nothing. I shouldn't be the one calling or going up there to get updates. More

Randi B. has had zero contact with me while my vehicle was in for repair. I was told when I called on Monday 19th that my parts were in and my repair would ta has had zero contact with me while my vehicle was in for repair. I was told when I called on Monday 19th that my parts were in and my repair would take ONE DAY. I dropped my car off Tuesday around 9:30 AM and no one contacted me that day. I called later in the day to ask the status and was told "Randi is at lunch she will call you back when she returns." I did not get a call back Tuesday to tell me the delay. I called Wednesday around noon and was told the same thing. Randi is at lunch she will call you back. I called AGAIN on Wednesday at 2pm and apparently Randi must get a 2 hour lunch break because she was still at lunch at 2 pm. It was not until Thursday did I get any type of contact from someone at Sons. I did not get a call as I had requested more than once. I got a text message from some automated service saying my car would be ready to pick up Friday at 4 pm. I was informed via this automated text service there was a delay getting my parts even though on Monday I was told the parts are already in. I called just now at 3 pm to ask if my car would be ready as expected from the automated system quoting 4 pm pickup time. I was told NO it will in fact NOT be ready. I asked why I was not given a call or update when my car would not be ready at the stated pickup time and was told "You estimator Randi is not here today" SO essentially no one looked at my repair at all today to check on it and since Randi was out and did not tell me ahead of time the delay I will now be without my vehicle for an entire WEEK when I was told a simple one day repair. If it was going to take longer than one day I would like to know so I could have arranged a rental car instead of being jerked around all week without answers by your staff. More