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Rye Subaru - Service Center

Rye, NY

4.7
713 Reviews

713 Reviews of Rye Subaru - Service Center

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February 22, 2021

We did not purchase our Subarus in the state of New York but once we moved we chose Rye Subaru Service for all of our repairs and so far, we have been very happy. The only issue I have is the lack of a loa More

by LISA.GUILLORY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Veronica Carosella, Farid Ahmed
February 19, 2021

Everything was done nicely and timely without wasting my time. I appreciate it very much. The loaner car was very useful because I needed some shopping on that particular day. More

by MMASUYAMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ferits
February 04, 2021

Great dealership, great customer service. They really care about keeping your vehicle to good driving condition. They would not try to sell you more service than you need. More

by OJOHANSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Feb 19, 2021 -

Rye Subaru responded

Thank you for your kind words! We're happy we could help. If you have any further questions, please don't hesitate to reach out!

February 03, 2021

Very positive experience with salesman and finance person. Was not able to test drive car as had to order it. Loved my old Forester 2017. Wish I had kept that, preferred it to the new model. More

by JOYMOOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Rye Subaru responded

We really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

February 02, 2021

Ver clean. Courteous people. Got job finished as promised. Fixed a common issue Subaru vehicles have. The key kept getting stuck in the ignition they ordered the part and all fixed More

by BERN770
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darlene Challacombe
Feb 04, 2021 -

Rye Subaru responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

February 02, 2021

You are my Number One Choice for service. I bought my Subaru from you, and you've done a terriffic job. Keep it up...I'll be back!!! More

by KAJIM2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Rye Subaru responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you again for leaving us this response!

January 29, 2021

Very good communication on the repairs and timely service. Always will bring car here for service needs. Pricing competitive with other repair options in Westchester. More

by Green Outback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
Feb 03, 2021 -

Rye Subaru responded

Green Outback, thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Rye Subaru!

January 26, 2021

Very poor customer service when trying to purchase warranty plan. Only selected people can provide pricing. Took over a month to return repeated voicemails. Not reachable via email. Pricing is extreme More

by Hungrysteak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Rye Subaru responded

We apologize for your negative experience. At Rye Subaru, we are committed to fair, honest pricing. Unfortunately, there was an issue with getting in contact with you, and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you. Respectfully, Eric Pagan General Manager (914) 967-6300

January 22, 2021

The service was started within ten minutes of arrival and completed in about 1 hour. The waiting area was quiet and comfortable enough to read while waiting. More

by ANTONYM43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Lang
January 21, 2021

Good dealership. Always very helpful. Eric Estrada was very polite and helpful. He was very clear when explaining the work the car needed. I would recommend the service department. More

by SAZIZO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department- Eric Estrada