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Rye Subaru - Service Center

Rye, NY

4.7
717 Reviews
Call Service Center (914) 690-7239

717 Reviews of Rye Subaru - Service Center

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August 30, 2024

Tamar and team is always helpful and best in helping customers. Only such employees brings repeat customers to Subaru. Thank you More

by SHYAMSHETH
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Rye Subaru responded

Thank you for your business and this review. We're happy to hear that Tamar and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 29, 2024

I did not get a sticker for my inspection, so I had to return the next day for this. More

by SANDYE1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Rye Subaru responded

Hi, Sandy. Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Thank you.

August 24, 2024

You sent us loads of coupons so we traveled 40 min for what we were told was oil change and tire rotation. You would only apply one of the many coupons sent and we paid $250 for this service. More

by MALETTLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamar Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Rye Subaru responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Eric Pagan, General Manager. (914) 967 6300 epagan@ryefordsubaru.com.

Sep 09, 2024 -

MALETTLAW responded

Hi Eric. I responded to you 11 days ago directly but I haven't heard back. In case you missed that email, I wrote the following: What you can do is retroactively apply some of these coupons and refund some of our money. There were two for oil and filter change, one for tire rotation, one wild card, one for replacing the cabin air filter and one birthday coupon. I appreciate your reaching out and look forward to a happy resolution.

August 24, 2024

Service was excellent. I had a loaner car until my car was ready. I had a good experience at Rye Subaru. More

by JGREENE313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

August 22, 2024

Tamara was responsive and accommodating with my inquiries and concerns. Service department was truthful and detailed with their description of work. More

by LONGODIANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Rye Subaru responded

Thank you so much for your excellent review, Diane! We are so glad that Tamar had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

August 18, 2024

This dealership has been great for the one year that I have been using them. More

by RJNURICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Rye Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 18, 2024

It was a very pleasant experience. Ronnie was exceptional. All the people at Subaru were courteous and attentive. I would definitely recommend Rye Subaru to all my friends. More

by richardapena
Recommend Dealer
Yes
Employees Worked With
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Rodriguez
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Aug 19, 2024 -

Rye Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Richard, and look forward to your next visit.

Aug 19, 2024 -

richardapena responded

Many many thanks

August 16, 2024

Easy scheduling great customer service and helped me understand the mechanics of my new car. Excellent!! More

by pbabbmpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Rye Subaru responded

Thanks for sharing about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

August 16, 2024

Took 2 for an oil change with an appointment scheduled long in advance. tot car back with technicians water bottle in my cup holder. More

by CASTER.DON
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We appreciate your business and hope to see you again!

August 16, 2024

The service department was excellent. Parking at the facility can be difficult. But I can put up with this, Due to your location. More

by MCCAFF42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Rye Subaru responded

Thanks for sharing about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

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