Rye Subaru - Service Center

Came in for an oil change and servicing for two recalls. I felt that Rye Subaru seemed very professional through the process - from making the appointment thru return of the car. The waiting area was comf I felt that Rye Subaru seemed very professional through the process - from making the appointment thru return of the car. The waiting area was comfortable, and has wifi, which was helpful . While waiting, I observed that the staff was very professoinal with all of the other customers who came in, even when dealing with unexpected problems. More

Had several issues that needed to be addressed immediately and Rye Subaru was very accommodating! Glenn contacted me immediately to discuss the problem and explained the problem in detail. immediately and Rye Subaru was very accommodating! Glenn contacted me immediately to discuss the problem and explained the problem in detail. More

Service was exceptional. Kind and sensitive to customers needs. Car came back running very well as usual, thanking your service manager for being so willing to help needs. Car came back running very well as usual, thanking your service manager for being so willing to help More

The Service reps were wonderful. Very helpful and considerate. However, the work done was sloppy. I was having the Takata airbag replaced. After I picked up the car and got it home, the button on th considerate. However, the work done was sloppy. I was having the Takata airbag replaced. After I picked up the car and got it home, the button on the dashboard that pops open the trunk wouldn't work. I brought it back and they fixed it. the next day I realized that the glove box door wasn't operating properly so I had to bring the car back again, and it was fixed. the people were great but I should not have had to go back to the Service Center twice for problems that resulted from a recall resolution. More

The experience was what I expected it to be. I was reminded that I was due for service; an appointment was made; they took my car on time; and it was finished when they said it would be. All perfect! reminded that I was due for service; an appointment was made; they took my car on time; and it was finished when they said it would be. All perfect! More

A pleasant experience all around. Very able and polite assistance - very efficient experience as well - I was just getting an oil change but still the visit to the service center was a great success. assistance - very efficient experience as well - I was just getting an oil change but still the visit to the service center was a great success. More

Very efficient and calm From start to finish the interaction was done with precision. As the work involved straightforward and simple items I cannot truly comment on its quality. Said hello to Mike interaction was done with precision. As the work involved straightforward and simple items I cannot truly comment on its quality. Said hello to Mike Ferris in sales. What a nice person More

The service/labor was completed in a timely manner and use of a loaner car was especially appreciated and convenient. The text reminders were helpful use of a loaner car was especially appreciated and convenient. The text reminders were helpful More

From the moment I arrived at Rye Subaru, I was treated with friendliness, professionalism and respect. Although I arrived early, my car was taken in immediately, and I had zero wait time before I was seen with friendliness, professionalism and respect. Although I arrived early, my car was taken in immediately, and I had zero wait time before I was seen by a service administrator. I was literally in and out of the office in less than 5 minutes. a couple of hours later, I was contacted by the office to ask if it was ok with me to patch a tire that had developed a slow leak, and I greatly appreciated being asked before the work was done. Rye Subaru's Service Department is as good as their Sales department. And this is why when I needed a new car, I didn't think twice about going to them for help, and I will always work with them for all of my future Subarus! More

Everything was fine with one exception. A procedure which your recall letter stated would take about thirty minutes took over six hours and I did not receive a call telling me of the delay. your recall letter stated would take about thirty minutes took over six hours and I did not receive a call telling me of the delay. More