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Rye Subaru - Service Center

Rye, NY

4.7
713 Reviews

713 Reviews of Rye Subaru - Service Center

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August 13, 2021

easy to book appointment online, dropped off car and was ready when promised. Still a little confusing when dropping off car, there should be more signage visible. More

by PAULPAULMUTINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula in Service
Aug 15, 2021 -

Rye Subaru responded

Thank you so much for your kind words, Paul, and for taking the time to leave us this wonderful feedback!

August 12, 2021

Misquoted at drop off and then charged double at checkout. This is the worst I’ve ever been ripped off or upcharged. I will never return here or any Subaru service center again. More

by OAKSDEAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Glenn Bollinger
Aug 29, 2021 -

Rye Subaru responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

August 10, 2021

Friendly staff. Quality of work and customer service is top notch. Always keeping you informed of your vehicle status. Wouldn’t service my vehicle anywhere else. More

by BARRYWYMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Nausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Amorosana, Veronica Carosella, Casey Cochran, Anthony Smith
Aug 11, 2021 -

Rye Subaru responded

Barry, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 09, 2021

I would have rated this as a higher rating, however, I feel the charge for my service was very high. Eric was very nice and did provide me with a loaner while they serviced my car, More

by RITAHUDS2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Estrada
Aug 09, 2021 -

Rye Subaru responded

Thank you for your review, Rita! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that Eric was able to help you out. Thanks for choosing Rye Subaru!

August 04, 2021

Very poor quality of work. The quality of the technicians at Rye Subaru has declined. Perhaps this is due to new management? Also, the cost of repairs is exorbitant. More

by LREZNIK
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I did not work with any of these people.
Aug 21, 2021 -

Rye Subaru responded

We're sorry that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Eric Pagan, General Manager epagan@ryefordsubaru.com

August 02, 2021

The service manager who helped gave me helpful and pleasant service. Every matter I brought up was addressed. I had a very nice experience. Very good all the way through. More

by MKUTZIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Cochran, Farid Ahmed
Aug 02, 2021 -

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 30, 2021

Everything from sales to service is a very pleasant experience. Neil is very knowledgeable and honest. Love my lease so much we are going to purchase the car! More

by tiberitn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Neil here at Rye Subaru. We appreciate your business and hope to see you again soon!

July 28, 2021

The service department let me in early so I could make my train, were efficient, polite and nice and completed the work promptly. very satisfied with service department More

by REEDERR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Rye Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 28, 2021

Rye Subaru service department is always helpful, friendly, and efficient. Prices are a bit high, but I trust them to do the work correctly and in the timeframe promised. More

by CHRIS@AUDIODOLCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Estrada
Jul 28, 2021 -

Rye Subaru responded

Thank you for your very kind review. Eric and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

July 26, 2021

I was happy with the communication with the Service Dept. . My questions were answered, so I understood what was wrong with my car and an estimate of the repair cost. I love my 2008 Outback wagon because it More

by BLOUCKS2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Rye Subaru responded

Thank you so much for your excellent review, Barbara! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rye Subaru. Please don't hesitate to reach out if you need anything else.

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